- Install, configure, and maintain Office 365, Google Workspace, and Microsoft Azure products. - Install, configure, and maintain Windows Server and other server environments. - Manage and apply medium/high-level programming skills for service integration and automation. - Analyze and compare IT services to select optimal solutions for customers. - Optimize and scale hardware and software according to client needs. - Install, configure, and maintain Email and DNS services. - Install, configure, and maintain security solutions such as Antivirus, Firewall, and VPN (e.g., Fortinet, Cisco Meraki, Sophos, SentinelOne, Todyl). - Install, configure, and maintain remote access tools (e.g., ConnectWise, Datto, NinjaOne). - Install, configure, and maintain backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne). - Generate troubleshooting documentation and manage software on platforms like ITGlue and Hudu. - Deliver excellent customer service and technical support. - Install, configure, and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise, HaloPSA).

• The Audit Manager is responsible for coordinating audit teams on the field work • Writing the audit reports and maintaining the relationship with the customers • Developing audit business for all service lines of Mazars • Demonstrating an entrepreneurial approach, initiative and pro-active thinking • Performing independent work, coordinating team members • Maintaining communication with colleagues and with clients’ representatives • Preparing or validating documents to be delivered to customers • Planning audit engagements and identifying potential risk areas • Coordinating the audit teams in technical matters • Obtaining customers’ assessment of the audit team’s performance • Reviewing working papers prepared by the team for high-risk areas • Ensuring observance of professional quality standards • Connecting with engagement partners to mitigate risks • Identifying requirements of current or potential customers and preparing proposals • Establishing close working relationships with customers during audit missions • Evaluating the professional performance of team members

• Audit freight bills and carrier invoices for accuracy against contracts, routing guides, and shipment execution data. • Validate rating structures (tariffs, discounts, accessorials, fuel surcharges) and ensure billing compliance. • Identify discrepancies or cost leakage and escalate issues to the Process Improvement Supervisor for resolution. • Support margin protection by ensuring accurate buy vs. sell alignment across shipments. • Maintain documentation and audit trails in compliance with financial controls and client requirements. • Support internal controls to ensure regulatory compliance (e.g., SOX, client-specific audit requirements). • Partner with the Process Improvement Supervisor to identify recurring billing errors and contribute to corrective action plans. • Ensure SOPs, work instructions, and business rules are followed consistently in day-to-day auditing activities. • Collaborate with LTL and TL Operations teams to validate shipment data and resolve rating issues. • Partner with Carrier Procurement and Client Success teams to align contract terms and billing expectations. • Provide feedback to the Process Improvement team regarding systemic gaps or opportunities for automation. • Participate in cross-functional workstreams focused on reducing cost leakage and improving billing accuracy. • Prepare audit reports and summarize findings for review with the Process Improvement Supervisor. • Contribute to KPI tracking related to audit accuracy, recovery of overcharges, and issue resolution timelines. • Assist with process improvement initiatives including system enhancements, automation tools, and reporting dashboards. • Support special projects such as client audits, system migrations, or carrier contract realignments.

Role Description The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves: - Overseeing technical projects - Troubleshooting issues - Maintaining robust network security - Collaborating with other departments to align IT strategies with overarching business goals You must have 2+ years of experience as a Team Leader or Manager to succeed in this role. Qualifications - 2+ years of experience as an IT Team Leader or Manager - 4+ years of IT experience with exposure to various facets of IT - 1+ year of managerial or project leadership experience - Previous IT logistics experience in the Philippines or within the APAC region is preferred - Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace - Background in supporting both Mac and Windows environments for end-users - Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred - Experience in Information Security, including certifications like CISM or CISSP, is preferred Requirements - Ability to think creatively and anticipate challenges without requiring additional supervision - Excellent verbal and written communication skills, suitable for both technical and non-technical audiences - Organized and detail-oriented - Ability to multitask effectively - Capability to make decisions under pressure with little or no supervision - Must have a working laptop/pc and internet and back-up connection - Agile professional who excels in a fast-paced environment Benefits - Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives - Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays - Remote-First Culture: Work from the comfort of your home - Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays, and 5 additional days after 1 year - Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF - Healthcare: Healthcare reimbursement to help ensure you are covered - De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines - Wellness Perks: Access the Headspace app to support your well-being - Speaker Series Bonus: Present in our monthly speaker series and earn a bonus