• Own a high value portfolio of digital learning products from early opportunity scoping through to delivery, iteration and scale • Champion AI enabled and data informed product development practices using relevant tools and operational systems • Lead the co design and adaptation of programme curricula in partnership with University partners, industry experts and wider internal teams including, subject matter experts and contributors • Oversee the creation and delivery of diverse learning assets including written, visual and video content to high standards • Establish and analyse product and programme KPIs such as learner engagement, feedback and quality indicators to guide product development/maintenance/uplift priorities • Manage cross functional product development workflows, coordinating teams, suppliers and contributors to ensure timely delivery • Maintain clear communication with senior stakeholders, managing risks, dependencies and decision points • Identify and implement process improvements that support scalability, automation and streamlined delivery • Support the development of internal capability by shaping and guiding emerging team members and specialist roles • Ensure products meet the expected quality and relevance standards across the full development lifecycle

Are you a strategic individual with a passion for growth, innovation, and transforming the landscape of early childhood education? Acelero, Inc. is looking for a dynamic Program Specialist to drive our mission to eliminate the gaps between young children’s potential and their success in school and life. Why Acelero? Our mission is bold: To design and deliver research and evidence-based approaches to eliminate the gaps between young childrenʼs inherent potential and their achievement in school and life. With our partners, we accelerate child and family outcomes that honor all of the aspirations and cultures of the communities we serve. Our values: Data-Informed Learning; Transparent & Open Communication; Growth Mindset; Championing Equality; Caring Teams & Communities. Your Role: As a Program Specialist, you will have a key implementation role within Connecticut’s Local Governance Partner (LGP) system, supporting the development, coordination, and delivery of learning, technical assistance, and engagement strategies for LGPs and their local partners. Working closely with the Project Director and cross-functional Shine teams, the Program Specialist helps translate statewide strategy into high-quality, field-facing resources, learning experiences, and supports. This role is responsible for contributing subject-matter expertise, developing and facilitating learning opportunities, supporting continuous improvement efforts, and maintaining strong relationships with local and statewide stakeholders. What You’ll Do: Program Implementation & Field Support - Support implementation of LGP system activities by developing and delivering learning and engagement resources aligned to OEC priorities and contract deliverables. - Collaborate with the Project Director to support onboarding, training, and ongoing support for LGP Liaisons, Parent Ambassadors, and Community Tables. - Serve as a content and implementation resource for LGPs, helping translate policy, guidance, and best practices into usable tools and learning experiences. - Participate in communities of practice, learning sessions, and feedback loops to support consistency and quality across the statewide LGP system. Content Development & Learning Design - Research and apply evidence-based practices related to family engagement, community leadership, equity, and early childhood systems. - Develop and adapt content for multiple formats, including in-person training, virtual learning, peer-to-peer sessions, tools, templates, and job aids. - Collaborate with internal content experts, instructional designers, and TA staff to ensure materials are accessible, relevant, and aligned to adult learning best practices. - Support continuous refinement of materials based on data, participant feedback, and implementation learnings. Facilitation & Professional Learning - Facilitate and co-facilitate virtual and in-person trainings, workshops, and communities of practice as assigned. - Model inclusive, strengths-based, and relationship-centered facilitation approaches. - Support capacity-building efforts that elevate parent voice, community collaboration, and equitable access to services. Collaboration & Stakeholder Engagement - Build and maintain collaborative relationships with LGPs, community partners, and statewide stakeholders. - Coordinate with internal Shine teams (communications, data, finance, TA) to support aligned implementation. - Participate in cross-functional planning meetings, project check-ins, and learning communities. Data, Learning & Continuous Improvement - Support collection and synthesis of qualitative and quantitative feedback to inform learning and improvement. - Contribute to documentation of promising practices, implementation challenges, and field insights. - Assist with preparation of reports, summaries, and learning artifacts as requested. What You Bring: - Bachelor’s degree in Early Childhood Education, Child Development, Public Administration, or related field required. - Minimum of 2 years of experience in early childhood, family engagement, community-based systems, or related work. - Experience developing and delivering professional learning in multiple formats (in-person and virtual). - Experience working with diverse communities and multiple early childhood program types, including family child care and center-based settings. - Connecticut experience strongly preferred. When/Where/How Much: When: Spring 2026 Where: Remote in Connecticut How Much: This position pays up to $70,000 annually Application closing date: February 6th, 2026 Why You’ll Love Working with Us: - A meaningful mission that drives real change in the lives of children and families - A collaborative, inclusive team that values your growth and well-being - Robust benefits that support your total wellbeing, including: - Medical, Dental, and Vision Insurance with multiple plan options to fit your needs - Health Savings Account (HSA) with company contributions up to $400/individuals & $800/family annually - Flexible Spending Accounts (FSA) for health and dependent care expenses - 401(k) Retirement Plan with up to 3% company match - Short-Term and Long-Term Disability and Basic Life Insurance - Up to $500 per year in Professional Development Reimbursements - Employee Assistance Program (EAP) with counseling and mental wellness support - Wellness Programs, including virtual fitness, nutrition, and mindfulness classes - Pet Insurance, Legal Assistance, ID Theft Protection, and Employee Discount Perks If you’re ready to take on a challenge that matters and join in a company where purpose and values drive every decision, apply now to join us as our next Program Specialist. Together, we’ll help every child reach their fullest potential! We are an equal opportunity employer, committed to creating a diverse and healthy workplace.

- The Program Coordinator (Care Navigator) is responsible for providing program and initiative support across WellSky. This individual will be responsible for administrative support of the appeals team, generating denial packets for the quality improvement organization. They will work closely with providers, delivering outstanding communication and exceptional service. *The successful candidate will be available for shifts 10-7pm and the occasional weekend rotation. * This position is based at WellSky’s World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare! Key Responsibilities: - Provide coordination and support for the appeals team and initiatives, including assisting with development and administration of programs. - Support program requirements at multiple stages through successful completion by meeting all deadlines, executing assigned project-related tasks, and accomplishing defined deliverables. - Maintain accurate documentation, collateral, and reporting to support program operations and goals. - Troubleshoot and research best practices to provide process improvement and issue resolution. - Communicate regularly with appropriate stakeholders to support timely completion of program deliverables. - Perform other job duties as assigned. - Required Qualifications: - Bachelor’s Degree or equivalent work experience - At least 0-2 years of relevant work experience - Preferred Qualifications: - Experience in healthcare and/or a healthcare setting - Working knowledge of Microsoft products. - Job Expectations: - Willing to work additional or irregular hours as needed - Must work in accordance with applicable security policies and procedures to safeguard company and client information - Must be able to sit and view a computer screen for extended periods of time #LI-CS1 #LI-Onsite WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky: - Excellent medical with Rx, dental, and vision benefits - Mental Health support through EAP - Generous paid time off, plus 13 paid holidays - 100% vested 401(K) retirement plans - Educational assistance up to $2500 per year

The Program Manager, Research & Customer Insights drives the strategy and execution of holistic research and analysis to optimize the customer journey. You will own the analysis of customer touchpoints across the full lifecycle to uncover gaps, opportunities, and value at each stage of the customer lifecycle. You will own the strategic direction for feedback platforms, develop a research roadmap that integrates journey analysis, and contribute to a culture of continuous discovery. This role blends Customer Experience (CX) strategy, analytics, service design, and digital experience optimization. You will develop, track, and report on KPIs, build data pipelines in collaboration with technical teams, and translate insights into actionable strategies that shape our customer success delivery approach. Roles and Responsibilities: · Customer Journey Mapping & Optimization: Lead the end-to-end mapping of customer journeys across multiple channels and touchpoints. Identify pain points, drop-off areas, and high-value moments using both qualitative and quantitative methods to co-create future-state journeys. · Data-Driven Insights & Reporting: Proactively synthesize signals across quantitative and qualitative feedback to identify friction. Partner with key stakeholders to build and optimize data pipelines that consolidate journey data. · Strategic Research Program Development: Develop and operationalize a strategic, mixed-methods research program that integrates longitudinal data with deep-dive qualitative studies to provide actionable insights that deliver business results. · Help build a robust CX framework: Support the development and tracking of key CX business metrics (e.g., NPS, CSAT, CES, retention, adoption rates). Move beyond standard reporting towards predictive modelling. · Cross-Functional Leadership: Work closely with Customer Success, Support, Professional Services, Marketing, and Product to ensure initiatives reflect the voice of the customer. Serve as a CX advocate, ensuring that decisions across the business align with journey insights. · AI & Technology Innovation: Model the strategic use of AI for research planning, thematic analysis, and insight synthesis to increase team efficiency. Assess and recommend CX technology solutions to enhance journey visibility and personalization. · Platform & Governance: Manage the day-to-day administration and governance of the research platform ecosystem. Proactively partner with business units to optimize dashboards, drive user adoption, and integrate demographic data for deeper segmentation. Within 30 days, you will: · Complete an audit of the current CX tech stack (e.g., Salesforce, Tableau, Gainsight, Hotjar) to map all customer data sources and identify initial data gaps. · Meet with leaders and key stakeholders to understand existing customer pain points and business priorities. Within 90 days, you will: · Deliver a Current State Assessment, presenting your initial findings on customer touchpoints, data availability, and a stakeholder map for future collaboration. · Develop and present a data-backed Future State Journey Map and Optimization Plan that outlines specific improvements, supported by both qualitative and quantitative insights. · Establish a clear performance baseline and build initital dashboards to track at the key metrics you define. Within 6 months, you will: · Launch and complete at least one pilot program or A/B test to validate journey improvements, demonstrating a measurable lift in a key metric. · Establish and lead a recurring CX Insights Review with cross-functional stakeholders to report on journey performance and advocate for customer-centric initiatives. · Initiate the discovery and complete the mapping process for the highest-priority customer journeys. Within 1 year, you will: · Have established a mature, repeatable process for continuous customer journey mapping and optimization that is adopted and utilized by key teams across the organization. · Demonstrate a clear, positive impact on primary business KPIs resulting from your journey optimization initiatives. Qualifications: · Bachelor's or Master’s degree, or equivalent experience, in a relevant field such as Social Science, Behavioral Economics, Statistics, UX, or a related discipline. · 3-5 years of experience in CX strategy, service design, or mixed-methods research, with a proven track record of leading both quantitative studies and deep-dive qualitative projects, including customer journey mapping. · Strong analytical skills with experience in data storytelling, visualization, and dashboarding tools (Tableau, Power BI, Looker). · Expertise in a broad research toolkit, including interviews, usability testing, advanced survey design, and service design methodology. · Proficiency with enterprise CX tools (e.g., Qualtrics) and familiarity with CRM systems (e.g., Salesforce, Gainsight). · Proactive curiosity about the evolving role of AI in research and a demonstrated ability to model AI usage to improve team efficiency while maintaining high standards for research rigor and ethics. · Excellent skills in conveying complex data and insights clearly and concisely to influence stakeholders at all levels. · Deep understanding of UX principles, service design methodology, and digital optimization. · Bonus: Background in marketing analytics, product optimization, or CX operations. SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.