• Perform Quality Control (QC) on manual processes within Enterprise Payments • Track all daily work in real-time including but not limited to Disputes cases and Returns and Exceptions • Report immediately all errors found to leadership for immediate resolution • Host weekly calibration sessions with QC and LOB • Follows direction and executes tasks efficiently • Follows and updates procedures and meets regulatory and customer experience requirements • May make effective independent decisions, when necessary • Works with management to identify process improvements • Contributes in project settings in a limited capacity • May be trained to support multiple payment processes

• Design and execute test strategies, test plans, and test cases for MuleSoft integration solutions. • Validate APIs and integration flows across System, Process, and Experience layers. • Perform functional, regression, integration, and end-to-end testing of MuleSoft applications. • Test RESTful and SOAP APIs using appropriate tools (e.g., Postman, SoapUI). • Collaborate with developers, architects, and business stakeholders to define test scenarios and acceptance criteria. • Identify, document, and track defects, ensuring timely resolution and retesting. • Perform data validation and ensure accuracy of data transformations (DataWeave). • Support User Acceptance Testing (UAT) and release validation activities. • Contribute to test automation efforts and maintain automated test scripts where applicable. • Ensure adherence to QA standards, testing methodologies, and best practices.

Role Description This role provides strategic and operational leadership for enterprise-wide quality and regulatory compliance across complex research programs. As the Director of Quality Management, you will oversee multi-disciplinary teams, ensuring that clinical trials, laboratory research, and epidemiological studies meet the highest standards of scientific rigor, safety, and regulatory alignment. You will drive process optimization, risk management, and continuous improvement initiatives while maintaining strong relationships with internal leadership, regulatory bodies, and external stakeholders. The position blends hands-on oversight with strategic vision, guiding teams through audits, inspections, and quality program development. You will play a key role in professional writing, proposal development, and business development support. This is a high-impact role where your expertise directly influences research excellence, compliance, and organizational success. - Provide enterprise-wide leadership for quality and regulatory teams supporting multi-site clinical trials, laboratory biospecimen processing, and survey-based research - Direct the development, implementation, and continual improvement of the Quality Management Plan (QMP) and Standard Operating Procedures (SOPs), integrating risk-based management practices and internal controls - Ensure compliance with federal (FDA, NIH, CDC), international (ICH GCP, GLP, ISO), biosafety (BSL-2), human subject protection (HHS/OHRP, IRB), and privacy (HIPAA) regulations - Oversee audit readiness, inspection programs, and CAPA processes while engaging with sponsors, regulatory agencies, and external assessors - Recruit, mentor, and develop high-performing QA and regulatory teams to sustain operational excellence in complex research environments - Serve as the principal subject matter expert on quality and regulatory affairs, representing the organization with regulatory bodies, sponsors, clients, and accrediting agencies - Contribute to professional writing, technical proposals, statements of work, and responses to RFPs/RFIs to support business development initiatives Qualifications - Bachelor’s or Master’s degree in biomedical science, public health, laboratory science, clinical research, or a related field - 12+ years of experience with a Master’s degree or 14+ years with a Bachelor’s degree in progressive quality and regulatory management roles, including 6+ years in leadership - Advanced expertise in quality assurance and regulatory oversight for multi-site clinical trials and laboratory research - Strong knowledge of federal, international, and sponsor regulations, including FDA, 21 CFR, ICH GCP, GLP, BSL-2, CLIA, ISO, OHRP, HIPAA, and IRB/ethics - Proven audit and inspection readiness experience with documented success in compliance and remediation efforts - Exceptional leadership, cross-functional collaboration, and analytical skills, with proficiency in electronic quality, document, and biospecimen/data management systems - Strong professional and technical writing skills, including proposals, RFPs, SOPs, and quality documentation - Preferred: Doctoral degree (PhD, PharmD, MD), RAC or ASQ CQE/CQA certifications, experience with accreditation processes, and familiarity with FDA regulatory pathways Benefits - Competitive base salary with performance incentives - Comprehensive medical, dental, and vision coverage, plus supplemental life, AD&D, and short/long-term disability insurance - Flexible spending accounts and parental leave programs - Generous Paid Time Off (PTO) and 401(k) Retirement Plan with matching contributions - Career development opportunities, including training, e-learning, professional certification preparation, and tuition assistance - Supportive and collaborative environment focused on continuous improvement and research excellence

Job Summary: Are you passionate about ensuring accuracy and quality? The IMA Group is seeking a dedicated Quality Assurance Specialist to join our team. This remote role focuses on maintaining the highest standards in reviewing reports and addenda generated by our physician panel. This position is 4 hours a day for 5 days per week. This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time. The hourly rate for this position ranges from $25 to $28, based on experience. Key Responsibilities: - Review IME reports, file reviews, and other documentation to ensure accuracy, completeness, and adherence to formatting guidelines. - Address issues in referral letters and ensure all quality assurance expectations are exceeded. - Work closely with physicians and clients. - Communicate effectively with team members and supervisors, providing regular updates on report status. - Monitor deadlines, including urgent client requests, to ensure timely report completion and release. - Deliver exceptional customer service by addressing client issues promptly and streamlining communication with all stakeholders involved in the IME and file review process. Qualifications: - Associate degree required; Bachelor’s degree preferred. - 1-3 years of related experience in liability claims management, quality assurance and/or legal background. - Must have excellent attention to detail while working on tight turnaround times. - Knowledge of CPLR 320 and 3121 and Uniformed Rules NYS Trial Courts 202.17 - Working knowledge of medical terminology - Must be proficient in Microsoft Word. Experience with Microsoft Excel also desired. The IMA Group is an Affirmative Action/Equal Opportunity Employer Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities. #LI-BC1 #LI-REMOTE