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At Capital One, we think and work like a tech company, using our digital fluency to transform everything about the customer experience. We’re bending data to our will, and turning a stodgy industry on its head. That’s reflected in our ranking as the number one business technology innovator in the U.S. in the 2016 InformationWeek Elite 100.
Quality Assurance Principal Coordinator
Location
Virginia
Posted
59 days ago
Salary
$56.8K - $64.8K / year
Seniority
Lead
Job Description
Quality Assurance Principal Coordinator
Capital One
• Perform Quality Control (QC) on manual processes within Enterprise Payments • Track all daily work in real-time including but not limited to Disputes cases and Returns and Exceptions • Report immediately all errors found to leadership for immediate resolution • Host weekly calibration sessions with QC and LOB • Follows direction and executes tasks efficiently • Follows and updates procedures and meets regulatory and customer experience requirements • May make effective independent decisions, when necessary • Works with management to identify process improvements • Contributes in project settings in a limited capacity • May be trained to support multiple payment processes
Job Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of customer service or call center experience
- At least 2 years experience working in the financial industry (or banking or credit card industry)
- At least 1 year of experience using Google Suite or Microsoft Office
- At least 6 months of quality monitoring or quality assurance experience
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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