Talentus Global

• Provide advanced technical support for end users. • Troubleshoot hardware, software, networking, and cloud-related issues with an SLA in place. • Provide remote IT support and resolve incidents efficiently and following an SLA in place as well as an RCA. • Support and manage Microsoft 365 environments, including: Office 365 applications Microsoft Teams OneDrive Exchange Online User accounts and permissions • Assist with Azure Portal administration and troubleshooting. • Manage user access, licenses, and security configurations. • Document incidents, solutions, and technical procedures. • Support IT projects, migrations, and technology improvements. • Configure and support domains, IP's, virtual cloud environments (VPS), hosting environments.

• Design and implement enterprise content management solutions using: Hyland OnBase, Perceptive Content, ImageNow. • Develop ECM strategies, governance frameworks, and content lifecycle management processes. • Design scalable document management, workflow, and records retention architectures. • Install, configure, and administer Hyland platforms. • Build and support business workflows. • Integrate Hyland solutions with: Ellucian Banner, Ellucian Colleague, PeopleSoft, Workday, Salesforce, ERP, SIS, CRM, and HRIS platforms. • Lead migrations from legacy ECM systems. • Troubleshoot system issues and performance bottlenecks. • Mentor junior administrators and developers.

• Lead the development and execution of the company’s Artificial Intelligence strategy aligned with business objectives. • Establish and lead the AI Committee, defining corporate policies, governance frameworks, and guidelines for the responsible use of AI and AI agents. • Build and manage the internal AI community and promote AI First initiatives across the organization. • Lead the implementation of enterprise AI platforms, models, and solutions using leading technologies and providers (Microsoft, Google, OpenAI, among others). • Identify and drive opportunities to apply Generative AI and Large Language Models (LLMs) across strategic and operational business processes. • Oversee the integration of AI solutions into critical business areas, ensuring scalability, security, and value generation. • Define standards and best practices for AI architecture, data governance, security, ethics, and responsible AI adoption. • Develop and manage AI training programs and digital transformation initiatives to increase AI adoption across the organization. • Drive innovation by evaluating emerging AI technologies, trends, and business opportunities. • Collaborate with executive leadership, technology teams, data teams, and business stakeholders to deliver AI-driven transformation. • Define success metrics, KPIs, and governance models to measure the impact and adoption of AI initiatives.

• Design, develop, and deploy Generative AI solutions leveraging Large Language Models (LLMs) and multimodal AI technologies. • Build and maintain scalable AI applications using cloud platforms such as Azure, AWS, or GCP. • Develop and optimize Retrieval-Augmented Generation (RAG) architectures, vector databases, and knowledge retrieval systems. • Fine-tune, evaluate, and monitor foundation models to improve performance, accuracy, and reliability. • Implement prompt engineering strategies and AI orchestration frameworks to support business use cases. • Collaborate with software engineering, data science, DevOps, and security teams to integrate AI solutions into production environments. • Develop APIs, microservices, and AI-powered applications following software engineering best practices. • Ensure compliance with AI governance, security, privacy, and responsible AI standards. • Monitor AI workloads, model performance, and operational costs, recommending continuous improvements. • Stay current with emerging Generative AI technologies, frameworks, and industry trends.

• Lead the implementation, configuration, and upgrade of the PowerCampus Student Information System. • Administer and maintain PowerCampus environments, ensuring high availability, security, and optimal performance. • Configure and support core PowerCampus modules, including Student Records, Admissions, Registration, Financial Aid, Finance, and Academic Services. • Manage system integrations between PowerCampus and third-party applications using APIs, ETL processes, middleware, and data exchange mechanisms. • Develop, maintain, and optimize SQL queries, stored procedures, reports, and data extracts. • Monitor system performance, troubleshoot issues, and provide timely resolution for production incidents. • Collaborate with functional teams to gather requirements, design solutions, and implement system enhancements. • Support data migration, validation, and testing activities during implementations and upgrades. • Manage user roles, permissions, and security configurations in accordance with institutional policies. • Create and maintain technical documentation, system configurations, operational procedures, and knowledge base articles. • Coordinate with vendors and external partners regarding support cases, upgrades, and system improvements. • Participate in change management, release planning, and quality assurance processes. • Ensure compliance with data governance, privacy, and security standards. • Identify opportunities for automation and process optimization to improve operational efficiency. • Provide technical guidance and support to end users, functional teams, and junior administrators.

• Support the development, testing, and maintenance of full stack web applications under the guidance of senior engineers. • Collaborate with frontend, backend, product, and QA teams to deliver scalable and user-friendly solutions. • Assist in building responsive user interfaces using modern frontend frameworks and technologies. • Develop and maintain backend APIs, services, and database integrations. • Participate in debugging, troubleshooting, and resolving technical issues across the application stack. • Contribute to code reviews, technical documentation, and continuous improvement of development processes. • Support deployment activities, monitoring, and post-release stabilization tasks. • Apply best practices in software development, security, performance optimization, and clean code principles. • Create and maintain technical documentation for features, workflows, and development procedures. • Stay updated with emerging technologies and contribute innovative ideas to improve products and workflows. • Collaborate in the integration and use of Artificial Intelligence tools within applications and backend workflows.

• Lead the implementation, configuration, and optimization of Workday Student solutions within higher education environments. • Collaborate with academic, registrar, admissions, finance, and IT teams to gather business requirements and translate them into scalable system solutions. • Configure and maintain student-related business processes including admissions, enrollment, academic records, curriculum management, student finance, and graduation tracking. • Analyze existing SIS workflows and recommend process improvements to enhance operational efficiency and user experience. • Support data migration, system integrations, testing activities, and post-implementation stabilization efforts. • Troubleshoot functional and technical issues related to the student lifecycle and coordinate resolutions with internal and external teams. • Develop reports, dashboards, and analytics to support institutional decision-making and compliance requirements. • Create and maintain detailed documentation for configurations, integrations, workflows, and user procedures. • Provide training and ongoing support to end users, administrators, and stakeholders across the institution.

• Design, develop, and maintain applications and modules within the Ellucian Banner system. • Implement integrations between Banner and other institutional systems (ERP, CRM, LMS, etc.). • Optimize business processes through customizations and extensions in Banner. • Create and maintain PL/SQL scripts, stored procedures, triggers, and packages to support critical functionalities in Oracle. • Experience with integration and frameworks (Ethos, API's). • Collaborate with functional and IT teams to translate requirements into technical solutions. • Conduct impact analysis and unit testing prior to production deployments. • Document configurations, developments, and workflows to ensure traceability. • Monitor application performance and propose efficiency improvements. • Provide advanced-level support for Banner-related incidents. • Lead projects involving system upgrades, migrations, and new implementations.

• Lead and manage end-to-end MuleSoft integration projects, ensuring alignment with business objectives. • Define project scope, timelines, deliverables, and resource plans for integration initiatives. • Coordinate cross-functional teams, including MuleSoft developers, architects, QA engineers, and business stakeholders. • Oversee the delivery of API-led connectivity solutions across System, Process, and Experience layers. • Monitor project progress, identify risks and issues, and implement mitigation strategies. • Ensure projects are delivered on time, within scope, and within budget. • Facilitate project meetings, status updates, and stakeholder communications. • Manage dependencies across systems, teams, and third-party integrations. • Ensure adherence to integration standards, governance, and MuleSoft best practices. • Support post-go-live activities, including stabilization, performance monitoring, and continuous improvement.

• Develop and deliver SAP ABAP development related tasks needed for the S/4 HANA enterprise project with ability to flex across different scrums and FICO domain areas. • Independently deliver end-to-end ABAP solutions right from design, coding, testing, and quality assurance of complex SAP ABAP development features and work with business partners to solve critical business complexities. • Work closely together with others and share expertise to ensure delivery success.