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We are the leading operating system for multifamily communities worldwide.
Senior Technical Support Engineer – Integrations, Data
Location
Arizona + 6 moreAll locations: Arizona | Florida | Idaho | North Carolina | Texas | Utah | Wyoming
Posted
67 days ago
Salary
$17 - $27 / hour
Seniority
Senior
Job Description
Senior Technical Support Engineer – Integrations, Data
Entrata
• Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues • Develop deep subject matter expertise in core technologies and multiple specialized technology areas • Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates • Educate customers on software functionalities, best practices, and product updates • Identify, document, and report software issues, design concerns, and reliability challenges to appropriate internal teams • Act as a resource for junior support engineers, providing guidance and mentorship • Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives • Assist with special projects and other duties as assigned
Job Requirements
- Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment
- Excellent written and verbal communication skills with the ability to document and articulate issues effectively
- Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative
- Proven ability to mentor and assist junior support engineers
- Strong attention to detail and commitment to providing an exceptional customer experience
- Associate's degree or equivalent work experience
- Minimum of 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers
- Experience with property management software or related industry experience is a plus
- Familiarity with knowledge base systems and documentation best practices is preferred
- Experience with relational databases (e.g., MSSQL, Oracle, MySQL, MariaDB)
- Experience working with REST and/or SOAP APIs
Benefits
- Flexible and transparent culture with remote and hybrid work options
- Generous vacation time
- Frequent company recharge days for work-life balance
- Comprehensive medical, dental, and vision coverage, including fertility benefits
- HSA/FSA options
- Employer-paid disability benefits
- Access to 401(k) or similar retirement plans with employer matching
- Wellness initiatives promoting physical and mental well-being
- Access to an onsite gym at HQ, gym memberships
- Mental health resources
- Wellness challenges
- Employee assistance programs
- Family-centric leave policies supporting new parents
- Entrata Cares programs offering opportunities for volunteerism and charity events
- Exclusive Previ cell phone plan and discounts on services or local business partnerships
- Bi-annual swag drops for employees
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