• Provide premium DB2 Systems Programmer support and services to Ensono mainframe clients as they relate to Mainframe DB2 systems. • Perform mainframe database software upgrades coupled with administration and tuning to support our customers’ DB2 environment. • Work with vendor personnel to achieve timely solutions of database problems. • Be responsible for day-to-day database maintenance such as creating backups, performing restores, monitoring file extent growth, scheduling reorganizations, creating and maintaining DR procedures and overall support of customer needs and requests. • Perform a variety of database optimizations that will include general reporting and analysis of the efficiency of the database configuration and periodic review of database performance. • Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to DB2. • Provide primary support for reported problems related to DB2 tables spaces. • Provide support on 24 x 7 x 365 basis across multiple time zones. • Provide key support for customer migration services (new customer transitions) as they pertain to DB2 and related OEM software products. • Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date. • In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans. • Adhere to a schedule that efficiently manages resources and allows timely implementations. • Follow ITSM change control procedures.

• Support Disaster Recovery within Mainframe environment • Understand both Tape and DASD Subsystems • Perform Data Recovery for Tape and DASD • Maintain DR Plan and DR Technical Scripts (TRP’s) • Effectively collaborate with cross-functional technical teams, DRaaS Coordinators, clients, and vendors, while regularly updating managers on Drill status.

• The Senior Mainframe Systems Programmer provides support for ongoing projects that require the installation, testing, and implementation of new z/OS operating systems and other 'system' software. • Maintenance and debugging of systems software. • Coordination with other technical teams (CICS, Database, Network, Hardware/Storage, etc) in accomplishing assigned tasks. • Research and evaluation of new software and hardware products. • Assisting team members and other areas with technical questions and problem resolution. • Monitoring and tuning of systems software. • Functional knowledge, use of z/OS components and detailed knowledge of support products such as tape management, scheduling, security, monitoring systems, and other z/OS supporting systems software. • Position reports to Manager, Mainframe Systems Programming.

Build it. Ship it. Own it. At Sangoma, we build the technology that keeps businesses connected. Every system, every integration, every data flow matters. This role sits at the center of that experience. You’ll be shaping how critical business operations run behind the scenes, from billing to provisioning to CRM workflows, powering the systems teams rely on every day in high-impact environments. If you care about reliability, scalability, and systems that just work, this is your space. We are looking for a Software Engineer focused on backend development and integrations. In this role, you will design and build services that connect internal platforms with third-party systems, ensuring data moves accurately and efficiently across APIs, workflows, and automation pipelines. You’ll work across systems like Salesforce, NetSuite, and internal services, helping evolve our architecture toward scalable, event-driven solutions that directly impact business operations and customer experience.