• Oversees Hyperone’s website and mobile app from a commercial perspective, managing the full commercial scope including planning, category management, digital advertising, partnerships, and marketplace operations. • Leads a team of 17 members, including 5 direct reports, to drive online growth, optimize product performance, and enhance digital revenue streams • Set Commercial strategy for Hyperone digital business to drive growth and achieve goals set by Steering Committee • Envision & Enable his/her commercial team team to deliver annual compelling commercial results • Enable the Category team to increase listing % • Agree on annual rebates/incentive programs with top vendors to enhance gross margin through annual contracts • Collaborate with vendors through different initiatives to grow their brands/products • Develop rate card for Hyperone App banners, features, SMS, etc to help vendors promote their brands/products • Develop digital strategy to achieve App traffic goals through different digital channels such as influencers/bloggers, Affiliates or media buying with efficient ROAS • Grow Hyperone's brands in different Marketplaces and acquire share within their landscape • Develop & Maintain solid relationships with corporates to deliver their needs whether as office supplies or employees giveaways • Maintain a strong alignment and internal collaboration within E-commerce different functions to enable synergy and growth accordingly • Reviewing P&L on monthly basis and find opportunities for growth whether through new revenue streams, or less COGs • Reporting to E-commerce Director on monthly & quarterly basis detailed business results VS budgets and develop mitigation plans (if needed)

• You are the main point of contact for e‑commerce and growth companies with high six- to seven‑figure annual Google Ads budgets. • You understand your clients’ business cases, analyze performance data, and develop clear, prioritized growth roadmaps. • You lead strategy calls, present results, and make decisions together with the campaign management team that drive revenue and profit. • You identify cross‑sell and upsell opportunities based on data and position them so they make real sense for the client. • You coordinate campaign management, copy, design, and tracking — ensuring all work toward shared goals according to your clear prioritization. • You are responsible for the content and visual quality of presentations, reports, and recommendations.

• Be responsible for day to day operations for jebwa.com • Process orders and communicate with customers about order, delivery and after-sales support • Monitor and manage listing inventory and pricing • Provide timely customer service with ticket management, online chat and over the phone • Handle e-commerce return cases and payment disputes • Track, report and improve key e-commerce success metrics • Design promotional programs to support existing customers or to acquire new customers • Collect, analyze and report customer data through surveys and qualitative methods • Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness • Research and develop new product lines; build supplier relationship

• تأسيس المتجر الإلكتروني • إدارة وتشغيل المتجر الإلكتروني بشكل يومي، بما في ذلك متابعة الطلبات وتنفيذها ومراقبة الشحن والتسليم. • تحسين تجربة المستخدم للعملاء على الموقع، بما في ذلك تحسين واجهة المستخدم وتسهيل عملية الشراء وتوفير معلومات واضحة عن المنتجات والخدمات. • المتابعة مع العملاء بعد خروج الطلبات. • تحديث بيانات و محتوى المتجر الالكتروني بشكل دوري. • تحليل بيانات المبيعات والتحليلات المالية لقياس أداء المتجر. • تجهيز التقارير الخاصة بأداء الموقع بشكل دائم. • مراعاة والإشراف على تحسين محركات البحث. • إنشاء استراتيجية خاصة بالمتجر لتحسين أداء المتجر بشكل دائم.