We provide a sustainable alternative to preowned luxury shopping.
E-Commerce Store Manager
Location
Washington
Posted
74 days ago
Salary
0
Seniority
Senior
Job Description
E-Commerce Store Manager
Jebwa.com
• Be responsible for day to day operations for jebwa.com • Process orders and communicate with customers about order, delivery and after-sales support • Monitor and manage listing inventory and pricing • Provide timely customer service with ticket management, online chat and over the phone • Handle e-commerce return cases and payment disputes • Track, report and improve key e-commerce success metrics • Design promotional programs to support existing customers or to acquire new customers • Collect, analyze and report customer data through surveys and qualitative methods • Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness • Research and develop new product lines; build supplier relationship
Job Requirements
- Bachelor’s degree in Business, Merchandising, or a Related Field
- 4+ years of online sales experience on a marketplace or direct-to-consumer online retail
- Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
- Excellent oral and written communication skills
- Strong organizational skills and the ability to multitask
- Startup minded, positive, hands-on attitude and nimble
- Ability to successfully work cross functionally with both internal teams and external vendors
- Natural collaborator. Must be willing to set ego aside in order to deliver for our customers
- Ability to multi-task in a fast-paced entrepreneurial
- Self-starter who can complete tasks and manage multiple projects with minimal supervision
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