About the Role Solutions by Text (SBT) is seeking an Account Manager to own and grow a portfolio of existing customers with a primary mandate of revenue retention (GRR) and a secondary mandate of account expansion through payments and new messaging use cases. This role is accountable for ensuring customers are operationally successful, commercially retained, and positioned to expand across SBT’s evolving product portfolio—including payments and non-collections use cases such as lifecycle marketing. The Account Manager will manage approximately 50 accounts, partnering closely with Customer Success to proactively manage risk, drive adoption, and deliver measurable revenue outcomes. This position blends disciplined account management, data-driven expansion strategy, and cross-functional execution, and is critical to scaling SBT’s customer growth engine. Key Responsibilities Revenue Retention & Renewal Ownership (Primary Focus) - Own gross revenue retention (GRR) for assigned accounts, with accountability for renewals, downsell prevention, and churn mitigation. - Proactively identify accounts at risk of contraction or churn using health signals, usage data, and Customer Success inputs. - Develop and execute retention action plans in partnership with Customer Success for at-risk accounts. - Lead renewal strategy, including pricing discussions, contract modifications, and value reinforcement tied to customer outcomes. - Maintain a rolling renewal forecast that clearly identifies: - Renewal timing - Expected outcome (flat, upsell, downsell) - Risk level and mitigation plan - Associated ARR impact Account Growth & Expansion (Secondary Focus) - Execute structured account planning to identify expansion opportunities within existing customers. - Drive incremental ARR through: - Payments adoption and volume growth - Expansion into new messaging use cases, including lifecycle marketing and event-driven communications - Partner closely with the Payments team to: - Identify customers with payment traffic potential - Position and introduce SBT payments capabilities - Track payment adoption and revenue contribution - Translate customer business goals and usage patterns into concrete expansion proposals with clear ROI. - Maintain an expansion pipeline tied to account plans, renewal cycles, and customer maturity. Customer Program Execution & Outcomes - Design and operationalize customer-specific programs that drive: - Product adoption - Usage growth - Event-driven revenue - Ensure customers are successfully launching and scaling new use cases in coordination with Customer Success. - Monitor program performance and adjust strategies based on results and customer feedback. - Act as the commercial owner of customer initiatives while Customer Success leads delivery and adoption. Customer Success Partnership & Cross-Functional Collaboration - Operate in tight alignment with Customer Success, with shared accountability for account health, retention, and growth. - Clearly delineate responsibilities: - Customer Success: adoption, onboarding, value realization - Account Manager: retention strategy, renewals, expansion, commercial outcomes - Collaborate effectively with Sales, Payments, Product, Marketing, Partnerships, and Finance to support customer objectives. - Ensure a seamless handoff and ongoing collaboration between Sales and post-sale teams. Measurement, Forecasting & Process Excellence - Own accurate forecasting for renewals and expansion within assigned accounts. - Maintain high-quality CRM data, including: - Account health indicators - Renewal and expansion opportunities - Forecasted ARR - Track and report on key performance indicators tied to retention and growth. - Continuously improve account management processes to increase scalability, predictability, and customer impact. Success Metrics This role will be evaluated primarily on retention outcomes, followed by account growth and execution excellence. Revenue & Customer Growth - Gross Revenue Retention (GRR) for assigned accounts - Net Revenue Retention (NRR) contribution from expansion - Upsell and cross-sell ARR, with emphasis on: - Payments revenue - New messaging use cases - Event-driven revenue generated through customer programs Account Management Performance - Renewal rate and churn reduction - Accuracy of renewal and expansion forecasts - Health and coverage of renewal and expansion pipeline - Effectiveness of risk identification and mitigation plans Operational & Program Effectiveness - Time-to-launch for new customer initiatives - Adoption and usage growth of new products and use cases - Consistency and scalability of account planning and execution Values Alignment - Serve as a trusted partner to customers and internal teams. - Embody SBT’s core values: - We Are Pioneers – proactively identifying new growth paths for customers - We Are Allies – deeply aligned with Customer Success and cross-functional partners - We Pursue Excellence – disciplined execution, accountability, and continuous improvement General Duties and Expectations: - Adhere to the Company's Code of Conduct/Ethics. - Create and maintain effective working relationships with other Company - Contribute to the professional culture within the office and the company - Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors. - Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies. - Ensure security of information in all matters pertaining to company, client, and consumer information. - Contribute to the professional culture within the office and the company About Solutions by Text Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Princeton. NJ with remote teams and offices throughout the United States. Game-changing Technology Built for Growth Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture. Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Passionate about AI? Join our account management team, where you will play a pivotal role in introducing cutting-edge AI solutions to our customers. As a Senior Account Manager at Coveo, your experience in growing an existing customer base of major accounts will be key in managing the entire sales cycle of customers across a variety of industries. You’ll develop strategies to expand and continuously drive incremental value/revenue and customer satisfaction from our AI Platform. You are passionate and laser focused on customer business outcomes, and just as passionate about cutting edge AI solutions. You have the ability to navigate global, complex accounts, have a strong business acumen, and are comfortable working with C-Suite and Senior IT/ Digital Leaders. Interested in learning more? Here’s what your responsibilities will look like: - Developing and executing against a comprehensive territory consisting of a portfolio of existing major customers, acting as the primary point of contact and owning the customer interface throughout the engagement. - Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience. - Creating and maintaining effective and specific account plans to ensure an overall long-term strategy, aligned to customer business objectives. to ensure revenue target delivery and expected growth. - Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes. - Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value. - Working closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation. - Meeting / exceeding quarterly revenue and goal targets. An A+ sales virtuoso, ready to make a big impact for customers and Coveo, with AI! You’re an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer centric at its core. You’re passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you. If you want to sell one of the market leading GenAI Enterprise-Ready platforms that TRULY delivers value, then you’re at the right place! Here’s what we’re looking for: - 8+ years' experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You’ve sold innovative technologies before and introduced new concepts to major accounts (AI, Big Data, Cloud, etc). - Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives. - Strong foundation in Strategic Account approach that aligns solutions to customer strategies to drive expansion. - Quota carrying to expand existing named accounts, while maintaining high CSAT/retention for your named accounts. - Skilled at building and managing a strong pipeline for your portfolio. Expertise in identifying high-potential leads, nurturing relationships, and strategically advance opportunities through the sales cycle within key accounts. - A natural, collaborative leader who thrives in growth-stage companies, leveraging resources for success. You’re humble, curious, creative, open and above all, passionate! - Fluent in English and German. So, are you in? If that sounds exciting, you just might be the right fit! Show us you are a must-have rather than a nice-to-have - send us your resume and join the Coveolife! Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status. #li-remote

• Own a portfolio of high-value and strategic accounts — serve as the primary point of contact and trusted advisor for executive and operational stakeholders. • Lead contract renewals and expansions end-to-end, including negotiation, deal structuring, and coordination with Finance and Legal. • Build and execute strategic account plans with clear growth objectives, risk mitigation strategies, and multi-quarter action items. • Proactively develop and maintain C-suite and senior-level relationships, ensuring dv01 is embedded in clients' core workflows. • Identify and execute cross-sell and upsell opportunities across dv01's full product suite, partnering with Sales and Product Specialists as needed. • Leverage user analytics and engagement data to drive product adoption, surface expansion opportunities, and optimize the client experience. • Contribute to dv01's product feedback loop — synthesize client insights and communicate structured feedback to the Product team. • Collaborate cross-functionally with Sales, Support, Product, and Engineering to resolve escalations and evolve the product with client needs in mind. • Facilitate quarterly business reviews (QBRs), product demos, and training sessions for your accounts. • Participate in industry conferences, client events, and trade shows as a representative of dv01.

Securitas is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: to help make your world a safer place. With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service. The Compensation Programs Manager is an individual contributor role responsible for helping to design, implement, and administer Securitas North America’s compensation programs in alignment with our strategic and operational goals. This position plays a key role in the planning and execution of the annual merit and bonus cycles, as well as the design and administration of North America mobility and relocation plans. The Compensation Programs Manager will partner closely with HR, finance, and business leaders to ensure our compensation programs are competitive, compliant, and cost-effective, while supporting our ability to attract, retain, and motivate top talent across a large, diverse workforce. This role combines hands-on program management, data-driven analysis, and practical guidance to the business to help ensure pay decisions are fair, consistent, and aligned with both market practices and Securitas values. Compensation and Benefits: Depending on experience, Securitas will offer a salary of $150,000 - $180,000, in addition to a full benefits package that includes: - Medical, dental, vision, and life insurance - 10 accrued vacation days, 4 floating holidays, and 6 sick days ****Even though this is a fully remote position, the candidate must reside in either Central or Eastern time zones. Key Responsibilities: - Compensation Strategy & Program Design - Develop, implement, and maintain compensation programs for security positions (officers, site supervisors, account managers, program directors, etc.). - Design and manage pay structures, salary ranges, and hourly wage scales that are competitive and aligned with market data and client requirements. - Support the development of incentive and bonus plans tied to performance, contract KPIs, and financial results. - Market Analysis & Benchmarking - Conduct regular market pricing and benchmarking for security roles using salary surveys and industry data. - Recommend pay adjustments and structure changes based on market trends, internal equity, and business needs. - Provide guidance on pay rates for new contracts, renewals, and expansions. - Operational & Client Support - Partner with security operations leaders and HR Business Partners to address compensation issues, including hiring rates, retention challenges, and internal equity. - Support pricing and bid teams with labor cost modeling and pay recommendations for RFPs and new business opportunities. - Ensure compensation programs support client expectations, service level agreements, and compliance with contract terms. - Compliance & Governance - Ensure compensation practices comply with federal, state, and local wage and hour laws (e.g., overtime, minimum wage, pay transparency). - Support audits and reviews related to pay practices, including internal audits and client audits when required. - Maintain documentation and governance standards for compensation policies and procedures. - Analytics & Reporting - Analyze compensation data to identify trends, risks, and opportunities (e.g., turnover, compression, overtime impact). - Prepare regular reports and presentations for HR and Operations leadership on pay, labor cost, and program effectiveness. - Use data to recommend practical, cost-effective solutions to compensation challenges. - Education & Communication - Develop clear tools and materials (guides, templates, FAQs) to support consistent pay decisions. - Serve as a subject matter expert on compensation for security roles across the organization. Essential Functions: - Strong analytical and quantitative skills; comfortable working with large data sets and spreadsheets. - Solid understanding of wage and hour regulations and pay compliance. - Ability to balance competitiveness, internal equity, and cost control. - Strong communication skills with the ability to explain complex topics in simple, practical terms. - Proven ability to build relationships and partner with operations, HR, and finance leaders. - High attention to detail and strong organizational skills. Education/Experience: - Bachelor’s degree in Human Resources, Business Administration, Finance, or related field - Certified Compensation Professional (CCP) preferred - 7+ years of experience in compensation, including program design and implementation - Strong analytical skills and project management skills - Proficiency in Excel and HRIS/Compensation systems - Excellent communication and stakeholder engagement skills - Experience working in global or matrixed organization is preferred - Ability to travel up to 5% If you’re ready to help shape fair, competitive, and meaningful compensation programs that support our people and our mission, we encourage you to apply and grow your career with Securitas. Company Website: https://www.securitasinc.com Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.