Coveo

Senior Solution Engineer - Germany (Remote) - Solution Engineering - Full-time - Remote Have you ever wanted to help commerce teams unlock the full potential of artificial intelligence to drive relevance, conversion, and growth? As our Senior Solution Engineer - Commerce, you’ll partner closely with prospects to uncover their business and technical needs, frame the right solution, and demonstrate the unique value Coveo brings to modern digital commerce. You’ll join a collaborative Sales team that thrives on consultative selling, technical depth, and competitive excellence. If you enjoy translating complex technology into compelling business outcomes and winning alongside driven teammates, this role will feel like home. As one of our Senior Solution Engineers, you will: - Guide prospective customers in understanding, comparing, and evaluating Coveo’s Commerce solutions to support confident buying decisions. - Conduct deep technical and business discovery to assess fit, capture requirements, uncover risks, and respond to technical and security-related questions throughout the evaluation process. - Build and deliver tailored, competitive demos that highlight relevant commerce capabilities, key differentiators, and measurable business value. - Lead the technical components of Proofs of Concept, collaborating cross-functionally to deliver solutions aligned with complex ecommerce use cases. - Act as the technical owner for RFIs and RFPs, ensuring responses are accurate, compelling, and strategically position Coveo in competitive environments. - Serve as a trusted commerce advisor and Coveo evangelist by providing strategic guidance and representing Coveo at select conferences, industry events, and customer engagements. Here is what will qualify you for the role: - 8+ years of experience in the field as Presales / Sales Engineer/ Solution Consultant. Strong demo, POC and competitive benchmarking practices are part of your approach. You regularly represent the voice of the customer with product management. - You may also have moved from Professional Services. You are great at scoping a project and determining key drivers to win a deal - Commerce platform expertise (B2B or B2C) with technical and business requirements discovery experience in an ecommerce context. i.e. SAP, Salesforce, Magento, Shopify; CMS experience is a plus. - AI/ML expertise with Search and Commerce related models (e.g. query suggestions, product recommendation models, generative answering, etc.). - Able to navigate medium to large organizations and global enterprise (roles and responsibilities, departments, etc) - Programming skills with Python and Javascript and experience with APIs (Postman) will be the right skillset to make you successful in this role. - Able to travel minimum 30% of the time.

• Guide prospective customers in understanding, comparing, and evaluating Coveo’s Commerce solutions • Conduct deep technical and business discovery • Build and deliver tailored, competitive demos • Lead the technical components of Proofs of Concept • Act as the technical owner for RFIs and RFPs

• Own customer outcomes end-to-end • Lead customers from a signed deal or pilot through onboarding and early wins. • Define success plans tied to measurable business impact and value. • Run check-ins and QBRs that connect Conveo usage to real decisions. • Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively. • Build strong relationships with key stakeholders across research, marketing, and product teams. • Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed. • Spend meaningful time with clients in person to build trust and long-term relationships. • Help clients shine internally with clear insights, narratives, and outcomes. • Design and lead high-quality pilots and rollouts that clearly demonstrate value. • Guide best practices around recruitment, topic guides, and analysis workflows. • Help customers scale from single team usage to multi-team and multi-market adoption. • Develop a deep understanding of customer orgs, decision makers, and internal dynamics. • Partner with Sales on renewals and upsells and shape expansion opportunities. • Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM. • Surface friction that impacts retention and growth, and help prioritize fixes. • Maintain clean customer context in CRM and internal tools. • Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.

• Build and run outbound campaigns across target accounts, verticals, and buyer personas • Research companies and identify the most relevant stakeholders to engage • Create high-quality outreach copy tailored by role, industry, use case, and trigger • Develop messaging that is concise, commercial, and relevant rather than generic • Execute outreach across email, LinkedIn, sequencing tools, and other relevant channels • Represent Conveo at events around the world to identify and nurture new leads • Create and maintain high-quality account and contact lists aligned to our ICP • Segment prospects by role, function, industry, geography, and priority use case • Support account prioritisation and stakeholder mapping for strategic opportunities • Launch targeted campaigns around new product launches, content, case studies, funding events, hiring activity, market shifts, and other commercial triggers • Manage structured follow-up for leads generated through events, field marketing, and content activity • Turn interest and awareness into qualified meetings and next steps for the sales team • Work stale pipeline systematically to surface new demand • Identify where prospects have gone cold and build smart follow-up campaigns to bring them back into conversation • Keep CRM data clean, accurate, and up to date • Track campaign performance, reply rates, meeting conversion, and funnel progression • Feed insights back into sales and marketing to improve targeting, messaging, and channel performance • Continuously refine campaigns based on what is and is not working

Role Description Du hörst zum ersten Mal von Professional Services bei Coveo? Wir sind DAS technische Team, das die KI-gestützten Suchlösungen von Coveo für unsere Kunden zum Leben erweckt. Als Senior Solutions Consultant begleitest du unsere Enterprise-Kunden durch transformative Implementierungen generativer KI-Erlebnisse und gestaltest aktiv mit, wie sie unsere Lösungen für eine leistungsstärkere und intuitivere Suche einsetzen. - Integration von Coveo mit Systemen wie SAP, Salesforce, ServiceNow, Shopify und weiteren Plattformen – in Cloud-, On-Premise- oder hybriden Umgebungen. - Implementierung und individuelle Anpassung von Coveo-Funktionen an die spezifischen Anforderungen und Geschäftsziele jedes Kunden. - Leitung von Anforderungsworkshops mit Enterprise-Kunden (z. B. Dell, Nespresso, Adobe) und Übersetzung ihrer Bedarfe in skalierbare, technische Lösungen. - Klare, verbindliche Kommunikation mit Stakeholdern auf Kundenseite über den gesamten Projektverlauf hinweg – für Transparenz, Alignment und reibungslose Umsetzung. - Deployment von Lösungen, die sich in die bestehende Systemlandschaft der Kunden einfügen – ob On-Premise, in der Cloud oder als Hybridansatz. - Konfiguration, Optimierung und Weiterentwicklung unserer Lösung zur Datenkonsolidierung sowie zur Aktivierung zentraler Funktionen, Features und Plug-ins. - Entwicklung intuitiver, benutzerfreundlicher Oberflächen sowie Implementierung von JavaScript-Bibliotheken, die Coveo nahtlos in Kundensysteme einbetten. Qualifications - 8+ Jahre praktische Entwicklungserfahrung mit JavaScript, TypeScript und modernen UI-Frameworks (React, Vue.js oder Angular). - Sicherer Umgang mit komplexen Tech-Stacks und B2B-Ökosystemen. - Nachgewiesene Beratungserfahrung in kundenorientierten Rollen sowie souveräner Umgang mit Enterprise-Stakeholdern – Pflicht. - Ausgeprägtes Verantwortungsgefühl, Fähigkeit zur Projektsteuerung, strukturierter Arbeitsweise und Priorisierung unter Druck. - Verhandlungssichere Deutschkenntnisse in Wort und Schrift. Requirements - Erfahrung mit groß angelegten Systemintegrationen oder Enterprise-Cloud-Plattformen. - Hintergrund in den Bereichen Search, E-Commerce oder Informationsarchitektur. - Echte Leidenschaft dafür, Kundenerfolg zu ermöglichen und Nutzungstiefe durch kompetente Beratung voranzutreiben. - Kenntnisse in Python, Node.js oder Java. Benefits Glaubst du, dass du diese Rolle mit Leben füllen kannst – oder ihr sogar eine ganz eigene Note verleihen? Du musst nicht jedes Kriterium erfüllen. Leidenschaft zählt, und wir wissen, dass Kompetenzen übertragbar sind. Schick uns deine Bewerbung – wir freuen uns, von dir zu hören! Werde Teil des Coveolife! Wir begrüßen Bewerbungen aller qualifizierten Kandidat:innen – unabhängig von Alter, Geschlecht, Behinderung, Lücken im Lebenslauf oder nationaler bzw. ethnischer Herkunft. Coveo setzt sich für barrierefreie Einstellungsprozesse ein. Wenn du während des Bewerbungsverfahrens aufgrund einer Behinderung Unterstützung benötigst, wende dich bitte an HR@Coveo.com.

Passionate about AI? Join our account management team, where you will play a pivotal role in introducing cutting-edge AI solutions to our customers. As a Senior Account Manager at Coveo, your experience in growing an existing customer base of major accounts will be key in managing the entire sales cycle of customers across a variety of industries. You’ll develop strategies to expand and continuously drive incremental value/revenue and customer satisfaction from our AI Platform. You are passionate and laser focused on customer business outcomes, and just as passionate about cutting edge AI solutions. You have the ability to navigate global, complex accounts, have a strong business acumen, and are comfortable working with C-Suite and Senior IT/ Digital Leaders. Interested in learning more? Here’s what your responsibilities will look like: - Developing and executing against a comprehensive territory consisting of a portfolio of existing major customers, acting as the primary point of contact and owning the customer interface throughout the engagement. - Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience. - Creating and maintaining effective and specific account plans to ensure an overall long-term strategy, aligned to customer business objectives. to ensure revenue target delivery and expected growth. - Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes. - Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value. - Working closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation. - Meeting / exceeding quarterly revenue and goal targets. An A+ sales virtuoso, ready to make a big impact for customers and Coveo, with AI! You’re an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer centric at its core. You’re passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you. If you want to sell one of the market leading GenAI Enterprise-Ready platforms that TRULY delivers value, then you’re at the right place! Here’s what we’re looking for: - 8+ years' experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You’ve sold innovative technologies before and introduced new concepts to major accounts (AI, Big Data, Cloud, etc). - Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives. - Strong foundation in Strategic Account approach that aligns solutions to customer strategies to drive expansion. - Quota carrying to expand existing named accounts, while maintaining high CSAT/retention for your named accounts. - Skilled at building and managing a strong pipeline for your portfolio. Expertise in identifying high-potential leads, nurturing relationships, and strategically advance opportunities through the sales cycle within key accounts. - A natural, collaborative leader who thrives in growth-stage companies, leveraging resources for success. You’re humble, curious, creative, open and above all, passionate! - Fluent in English and German. So, are you in? If that sounds exciting, you just might be the right fit! Show us you are a must-have rather than a nice-to-have - send us your resume and join the Coveolife! Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status. #li-remote

• Own a defined ICP and territory plan, executing multi-threaded outreach (email, LinkedIn, calls). • Qualify inbound and outbound leads with crisp discovery and problem framing. • Build and maintain 4–5× pipeline coverage to hit and exceed quota. • Lead consultative discovery and run tailored demos tied to customer workflows and KPIs. • Negotiate and close clean, scalable contracts; expand initial wins into multi-market, multi-year agreements. • Capture customer success stories and proof points that strengthen Conveo’s market narrative. • Provide structured product feedback to shape roadmap priorities. • Collaborate on campaigns, content, and sequences to boost funnel conversion.

• Developing and executing against a comprehensive territory consisting of a portfolio of existing major customers, acting as the primary point of contact and owning the customer interface throughout the engagement. • Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience. • Creating and maintaining effective and specific account plans to ensure an overall long-term strategy, aligned to customer business objectives. to ensure revenue target delivery and expected growth. • Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes. • Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value. • Working closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation. • Meeting / exceeding quarterly revenue and goal targets.

Turn customer potential into measurable growth. Are you driven by growth and motivated by expanding existing customer relationships? At Coveo, this role puts you at the center of account expansion, where you’ll identify opportunities, drive incremental revenue, and help customers scale their use of enterprise-grade artificial intelligence. You’ll join a collaborative, customer-centric team where learning is encouraged and where your impact is visible. This role is ideal if you’re growing your career in account management and want hands-on exposure to complex, value-driven customer relationships. As one of our account managers, you will: - Manage a portfolio of existing customers and act as a primary point of contact - Build trusted relationships with technical, business, and operational stakeholders - Identify opportunities to expand customer value and incremental revenue - Support opportunity progression through discovery, solution positioning, and proposal preparation - Maintain accurate customer records, pipeline tracking, and forecasting - Collaborate with Customer Success, Renewals, Product, Marketing, and Support teams to deliver a seamless customer experience Here is what will qualify you for the role: - 4+ years experience in account management or a B2B customer-facing sales or relationship role - Solid communication and interpersonal skills, with the ability to build trust - Comfort managing multiple priorities while staying organized and accountable - Curiosity and motivation to learn new technologies and sales practices What will make you stand out: - Exposure to software as a service or enterprise technology environments - Familiarity with sales processes, pipeline management, and customer relationship management tools - Interest or foundational knowledge in artificial intelligence or data-driven solutions - Experience working cross-functionally with internal teams Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to hear from you! Join the Coveolife! Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status. Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Drive AI transformation within the world’s most strategic enterprises. Ready to own and expand relationships with global enterprise customers while delivering real AI-driven business impact? As a Senior Enterprise Account Manager at Coveo, you’ll grow and elevate a portfolio of high-value strategic accounts across industries. You’ll help leading organizations unlock measurable value from our artificial intelligence (AI) Platform—partnering with executives, influencing strategy, and shaping long-term success in a fast-evolving technology landscape. As our Strategic Account Manager, you will: - Own and grow a portfolio of enterprise strategic accounts, acting as the primary point of contact and trusted advisor throughout the engagement Build and expand executive-level relationships (C-suite, CIO, senior IT and digital leaders), positioning Coveo as a long-term strategic partner - Develop and execute strategic account plans aligned with customer business objectives to drive expansion, retention, and incremental revenue - Lead complex global negotiations and navigate procurement processes to close high-value expansion opportunities - Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to align strategy and maximize customer value - Consistently meet or exceed quarterly revenue targets while maintaining high customer satisfaction and long-term retention Here is what will qualify you for the role: - 8+ years of experience exceeding quota in enterprise software or Software-as-a-Service (SaaS), with a strong focus on expanding existing accounts - Proven experience selling innovative technologies such as artificial intelligence (AI), big data, or cloud solutions to global enterprises - Strong executive presence and experience engaging C-suite and senior technology leaders - Demonstrated ability to build and manage a strategic pipeline within named enterprise accounts What will make you stand out: - Experience managing highly complex, global strategic accounts - Strong business acumen with the ability to align technical solutions to measurable business outcomes - Ability to influence cross-functional stakeholders internally and externally - Thrives in high-growth, fast-paced environments with a collaborative mindset Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to hear from you! Join the Coveolife! Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.