Coveo

Role Description Drive AI adoption where it matters most. What if you could help some of the world's largest enterprises unlock measurable business value with enterprise-ready generative artificial intelligence? As a Strategic Account Manager at Coveo, you'll grow a portfolio of global strategic customers by expanding their adoption of our AI platform and helping them solve complex business challenges. You'll join a collaborative, customer-first team that combines deep industry expertise with cutting-edge AI technology. If you're energized by building executive relationships, navigating complex organizations, and delivering long-term customer success, you'll feel right at home. - Own a portfolio of global strategic customers, leading the entire account lifecycle while serving as their trusted advisor and primary point of contact. - Develop and execute strategic account plans that align Coveo's AI platform with your customers' business objectives, driving expansion, customer satisfaction, and long-term growth. - Build and strengthen executive relationships across business and technology leaders, including C-suite stakeholders, by delivering strategic guidance and business value. - Lead complex commercial negotiations and successfully navigate global procurement processes to close expansion opportunities. - Partner closely with Customer Success, Product, Marketing, Renewals, and Support teams to deliver a seamless customer experience while sharing customer insights that influence our product strategy. - Consistently achieve or exceed quarterly revenue targets by identifying, advancing, and closing high-impact expansion opportunities within your assigned accounts. Qualifications - 10+ years of experience exceeding sales targets while growing existing enterprise software or Software-as-a-Service (SaaS) accounts. - Proven success managing complex global accounts and engaging executive stakeholders, including Chief Executive Officers (CEOs), Chief Information Officers (CIOs), and senior business leaders. - Strong strategic account management skills with the ability to align technology solutions to customer business priorities and long-term outcomes. - Demonstrated expertise building and managing a healthy pipeline, leading complex sales cycles, and consistently delivering revenue growth. Requirements - Experience selling artificial intelligence (AI), cloud, data, or other emerging enterprise technologies. - A consultative approach that builds trust quickly and positions you as a long-term strategic advisor. - A collaborative mindset with the ability to influence cross-functional teams and thrive in a high-growth environment. - Curiosity, resilience, creativity, and a genuine passion for helping customers achieve meaningful business outcomes. Benefits - Join the Coveolife! - We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Role Description Veux-tu transformer les avancées les plus pointues en traitement automatique du langage naturel en produits ayant un impact sur des millions d’utilisateurs? En tant que scientifique appliqué.e senior II au sein de l’équipe, tu contribueras aux technologies linguistiques au cœur de notre plateforme d’intelligence artificielle générative. Tu joueras un rôle de leader technique en influençant la vision en TALN (NLP), tout en concevant, évaluant et déployant des solutions avancées telles que : - Les pipelines de génération augmentée par récupération - La recherche d’information - La recherche sémantique - Les systèmes de questions-réponses - Les agents intelligents En tant que scientifique appliqué.e senior II, tu vas : - Concevoir, développer et optimiser des solutions modernes d’intelligence artificielle basées sur le langage, de la donnée aux choix de modélisation, jusqu’aux stratégies d’évaluation et aux contraintes de production. - Appliquer et déployer à grande échelle des modèles de langage de type transformeur, offrant des expériences fiables et en temps réel à des clients d’entreprise. - Collaborer étroitement avec les développeurs en apprentissage automatique et l’équipe plateforme en apprentissage automatique afin d’accélérer les cycles de recherche et d’innovation. - Agir comme référence technique au sein de l’équipe, guider les décisions d’architecture et promouvoir les meilleures pratiques en science appliquée. - Accompagner et mentorer les scientifiques appliqués afin de soutenir leur développement et d’élever le niveau d’expertise du groupe. - Contribuer à la mise en place de processus de recherche et développement favorisant l’efficacité, la rigueur et une culture d’excellence en science appliquée. - Valoriser nos innovations à l’externe par des publications, des présentations ou d’autres contenus de leadership d’opinion. Qualifications - Un doctorat, ou une maîtrise accompagnée d’une expérience de recherche équivalente, dans un domaine pertinent comme l’apprentissage automatique, l’informatique, les mathématiques ou la physique. - Un minimum de 8 ans d’expérience dans l’industrie, dans l’application de techniques modernes de traitement automatique du langage naturel, incluant l’apprentissage profond et les grands modèles de langage, à grande échelle. - Une solide expérience dans la conception de modèles et de systèmes conciliant performance, expérience utilisateur et réalités de mise en production. - Une capacité démontrée à livrer du code de qualité production, bien testé, maintenable et évalué à l’aide d’expérimentations rigoureuses. Requirements - Une expérience en leadership technique, incluant le mentorat, le recrutement, la définition de feuilles de route ou la planification de projets scientifiques. - Des projets de recherche ou d’application dans des domaines étroitement liés aux activités de Coveo, tels que la recherche d’information, la recherche neuronale, la recherche sémantique ou les systèmes de questions-réponses. - Une exposition à des approches plus traditionnelles, lexicales ou linguistiques en traitement automatique du langage naturel. - Une expérience professionnelle internationale et une capacité démontrée à collaborer efficacement dans des contextes culturels variés. Benefits - Nous encourageons toutes les candidatures qualifiées, indépendamment de l’âge, du sexe, du handicap, des écarts de parcours ou de l’origine. - Coveo s'engage à offrir des pratiques d'emploi accessibles. - Si vous avez besoin de mesures d'adaptation en raison d'un handicap à tout moment du processus de recrutement, veuillez contacter HR@Coveo.com pour en discuter.

Role Description Drive AI transformation within the world’s most strategic enterprises. Ready to own and expand relationships with global enterprise customers while delivering real AI-driven business impact? As a Senior Enterprise Account Manager at Coveo, you’ll grow and elevate a portfolio of high-value strategic accounts across industries. You’ll help leading organizations unlock measurable value from our artificial intelligence (AI) Platform—partnering with executives, influencing strategy, and shaping long-term success in a fast-evolving technology landscape. As our Senior Enterprise Account Manager, you will: - Own and grow a portfolio of enterprise strategic accounts, acting as the primary point of contact and trusted advisor throughout the engagement. - Build and expand executive-level relationships (C-suite, CIO, senior IT and digital leaders), positioning Coveo as a long-term strategic partner. - Develop and execute strategic account plans aligned with customer business objectives to drive expansion, retention, and incremental revenue. - Lead complex global negotiations and navigate procurement processes to close high-value expansion opportunities. - Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to align strategy and maximize customer value. - Consistently meet or exceed quarterly revenue targets while maintaining high customer satisfaction and long-term retention. Qualifications - 10+ years of experience exceeding quota in enterprise software or Software-as-a-Service (SaaS), with a strong focus on expanding existing accounts. - Proven experience selling innovative technologies such as artificial intelligence (AI), big data, or cloud solutions to global enterprises. - Strong executive presence and experience engaging C-suite and senior technology leaders. - Demonstrated ability to build and manage a strategic pipeline within named enterprise accounts. Requirements - Experience managing highly complex, global strategic accounts. - Strong business acumen with the ability to align technical solutions to measurable business outcomes. - Ability to influence cross-functional stakeholders internally and externally. - Thrives in high-growth, fast-paced environments with a collaborative mindset. Benefits - Join the Coveolife! - We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. - Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Senior Product Manager Location: Montreal (Province of Quebec, Canada) Product Management & Design Full-time Hybrid Drive meaningful customer impact across the platform user journey How do you create a platform experience that helps customers unlock value faster and more seamlessly? As a Senior Product Manager at Coveo, you’ll shape platform capabilities that improve workflows, solve real customer pain points, and deliver measurable business impact across the product experience. You’ll collaborate with passionate teams across Product, Engineering, and Design to bring innovative platform experiences to life. If you thrive in balancing strategy with execution and love turning customer insights into scalable solutions, this role is for you. As one of our Senior Product Managers, you will: - Drive the evolution of capabilities that improve the customer journey and product adoption. - Prioritize product initiatives by turning customer, market, product, data, and business signals into clear product bets. - Work closely with customers and partners to build software that resonates with real users in our target markets. - Collaborate closely with Product and Engineering leaders to refine roadmaps, align priorities, and deliver customer value efficiently. - Partner with cross-functional stakeholders to define requirements, validate solutions, and ensure smooth execution of releases. - Stay close to customers and prospects through regular discovery, roadmap discussions, deal support, and post-launch learning. - Support agile product development activities, including backlog prioritization, feature validation, and release readiness. - Build trust by making clear commitments, communicating trade-offs, and following through. Here is what will qualify you for the role: - 5+ years of experience in product management, ideally within enterprise software environments. - Strong customer-centric mindset with a passion for solving complex user problems through scalable solutions. - Excellent communication and influence skills, with the ability to align Engineering, Design, field teams, partners, and leadership without relying on formal authority. - Experience balancing strategic priorities, execution, and resource constraints to improve customer outcomes. - Ability to connect product decisions to adoption, revenue, implementation, support, and go-to-market realities. What will make you stand out: - Strong understanding of user-centered design principles and workflow optimization. - Ability to thrive in dynamic environments while managing multiple initiatives and shifting priorities. - A strong sense of ownership and accountability for product outcomes. - Curiosity, humility, and a growth mindset that drives continuous learning and improvement.

Senior Director, Communications & Brand Narrative Location: Montreal (Province of Quebec, Canada) Marketing Full-time Hybrid The best-kept secret in enterprise AI. Your job is to make sure it doesn't stay that way. Every agentic workflow in the enterprise depends on surfacing the right information at the right moment. That's what Coveo does. We're the AI-powered search and discovery platform behind companies like Intel, Dell, and Abbott - and a recognized Magic Quadrant leader. Here's the problem: not enough of the market knows it. We haven't told our story the way a company at the center of the AI shift should. The customer proof is extraordinary, the product point of view is sharp, and the category is exploding - Gartner launches a new, second Magic Quadrant for AI- Search soon. What's missing is an owner to pull it together into a narrative our market can't ignore. We're putting real money behind it. We’ve just hired tier 1 PR agencies in the US and Canada - and that's only the start. Prove the model in North America, and the plan is to fund the same effort in other geographies. This is a chance to build a global communications function from the ground up, with the investment and executive support to do it.  That's this role. You'll decide what Coveo says to the world, where it says it, and how it sounds - and make sure the right buyers and media hear it.  As our Senior Director, Communications & Brand Narrative, you'll own: - The narrative. Shape a differentiated story connecting our product vision, the market shift, and what our customers achieve - and make it land with enterprise buyers. - A global function, built in stages. Deploy the US and Canada agency budget now, prove what works, then expand into Europe and Australia.  - Getting us on the map. Build the earned-media engine from the ground up - top-tier business and tech press, podcasts, and the channels where our buyers pay attention - and lead the agency partnerships that scale it - Customer storytelling. Turn our marquee customers into compelling, repeatable proof points - not buried case studies, but stories people remember.  - Social and brand voice. Own our social presence and give Coveo a voice that's confident, credible, and worth following.  - Cross-functional narrative leadership. Align marketing, product, and sales behind one story - and arm our executives to tell it well. - The big moments. Drive integrated communications around product launches, Gartner MQs, partnerships, and major announcements.  Here is what will qualify you for the role: - Are genuinely curious about AI and excited to explain how it's reshaping the enterprise. - Are a creative storyteller who can translate complex technology into a narrative people care about. - Have built communications programs - you're energized by a blank canvas, not waiting for a playbook to inherit. - Work fluidly across product, sales, and marketing rather than operating in a “PR” silo. - Can balance strategy with execution - you'll set the vision and get the placements. - Bring deep experience in enterprise B2B technology or SaaS communications, and know how to direct agencies and budget toward real outcomes - not just brief them. What would make you stand out: - A track record of taking a strong-but-underexposed company and meaningfully raising its profile. - Experience launching narratives in emerging or fast-defining categories. - Comfort coaching C-level executives and building thought-leadership platforms. - Range across earned, social, and paid - with an instinct for where attention is moving next. - You move fast - you know trying new things means failing, and you're fine failing quickly because that's how we get better.

• Identify, engage, and develop relationships with enterprise clients across the EMEA region. • Build strategic account plans focused on delivering measurable business outcomes for customers. • Collaborate with alliances managers and partners to generate and expand business opportunities. • Lead complex enterprise sales cycles from initial engagement through negotiation and closing. • Develop compelling business cases and proposals that clearly articulate the value of Coveo’s platform. • Consistently achieve or exceed quarterly and annual sales targets while maintaining accurate pipeline reporting.

Senior Solution Engineer - Germany (Remote) - Solution Engineering - Full-time - Remote Have you ever wanted to help commerce teams unlock the full potential of artificial intelligence to drive relevance, conversion, and growth? As our Senior Solution Engineer - Commerce, you’ll partner closely with prospects to uncover their business and technical needs, frame the right solution, and demonstrate the unique value Coveo brings to modern digital commerce. You’ll join a collaborative Sales team that thrives on consultative selling, technical depth, and competitive excellence. If you enjoy translating complex technology into compelling business outcomes and winning alongside driven teammates, this role will feel like home. As one of our Senior Solution Engineers, you will: - Guide prospective customers in understanding, comparing, and evaluating Coveo’s Commerce solutions to support confident buying decisions. - Conduct deep technical and business discovery to assess fit, capture requirements, uncover risks, and respond to technical and security-related questions throughout the evaluation process. - Build and deliver tailored, competitive demos that highlight relevant commerce capabilities, key differentiators, and measurable business value. - Lead the technical components of Proofs of Concept, collaborating cross-functionally to deliver solutions aligned with complex ecommerce use cases. - Act as the technical owner for RFIs and RFPs, ensuring responses are accurate, compelling, and strategically position Coveo in competitive environments. - Serve as a trusted commerce advisor and Coveo evangelist by providing strategic guidance and representing Coveo at select conferences, industry events, and customer engagements. Here is what will qualify you for the role: - 8+ years of experience in the field as Presales / Sales Engineer/ Solution Consultant. Strong demo, POC and competitive benchmarking practices are part of your approach. You regularly represent the voice of the customer with product management. - You may also have moved from Professional Services. You are great at scoping a project and determining key drivers to win a deal - Commerce platform expertise (B2B or B2C) with technical and business requirements discovery experience in an ecommerce context. i.e. SAP, Salesforce, Magento, Shopify; CMS experience is a plus. - AI/ML expertise with Search and Commerce related models (e.g. query suggestions, product recommendation models, generative answering, etc.). - Able to navigate medium to large organizations and global enterprise (roles and responsibilities, departments, etc) - Programming skills with Python and Javascript and experience with APIs (Postman) will be the right skillset to make you successful in this role. - Able to travel minimum 30% of the time.

• Guide prospective customers in understanding, comparing, and evaluating Coveo’s Commerce solutions • Conduct deep technical and business discovery • Build and deliver tailored, competitive demos • Lead the technical components of Proofs of Concept • Act as the technical owner for RFIs and RFPs

• Own customer outcomes end-to-end • Lead customers from a signed deal or pilot through onboarding and early wins. • Define success plans tied to measurable business impact and value. • Run check-ins and QBRs that connect Conveo usage to real decisions. • Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively. • Build strong relationships with key stakeholders across research, marketing, and product teams. • Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed. • Spend meaningful time with clients in person to build trust and long-term relationships. • Help clients shine internally with clear insights, narratives, and outcomes. • Design and lead high-quality pilots and rollouts that clearly demonstrate value. • Guide best practices around recruitment, topic guides, and analysis workflows. • Help customers scale from single team usage to multi-team and multi-market adoption. • Develop a deep understanding of customer orgs, decision makers, and internal dynamics. • Partner with Sales on renewals and upsells and shape expansion opportunities. • Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM. • Surface friction that impacts retention and growth, and help prioritize fixes. • Maintain clean customer context in CRM and internal tools. • Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.

• Build and run outbound campaigns across target accounts, verticals, and buyer personas • Research companies and identify the most relevant stakeholders to engage • Create high-quality outreach copy tailored by role, industry, use case, and trigger • Develop messaging that is concise, commercial, and relevant rather than generic • Execute outreach across email, LinkedIn, sequencing tools, and other relevant channels • Represent Conveo at events around the world to identify and nurture new leads • Create and maintain high-quality account and contact lists aligned to our ICP • Segment prospects by role, function, industry, geography, and priority use case • Support account prioritisation and stakeholder mapping for strategic opportunities • Launch targeted campaigns around new product launches, content, case studies, funding events, hiring activity, market shifts, and other commercial triggers • Manage structured follow-up for leads generated through events, field marketing, and content activity • Turn interest and awareness into qualified meetings and next steps for the sales team • Work stale pipeline systematically to surface new demand • Identify where prospects have gone cold and build smart follow-up campaigns to bring them back into conversation • Keep CRM data clean, accurate, and up to date • Track campaign performance, reply rates, meeting conversion, and funnel progression • Feed insights back into sales and marketing to improve targeting, messaging, and channel performance • Continuously refine campaigns based on what is and is not working