Your role at DynatraceA senior technical role for someone who enjoys solving complex problems alongside customers and translating platform depth into meaningful business outcomes. THE ROLE: Dynatrace is a leader in unified observability and security, trusted by over half of the Fortune 100 to run their most critical digital operations. As a Solution Engineer in APAC, you work at the intersection of deep technology and enterprise sales — helping customers understand how Dynatrace can address their observability challenges, guiding evaluations, and building lasting technical relationships. You will work closely with account executives, partners, and customer teams across financial services, manufacturing, retail, and telecommunications, bringing technical credibility and commercial awareness to every engagement. The role suits someone who is confident presenting to senior stakeholders as well as rolling up their sleeves in a customer’s environment. WHAT YOU'LL DO: - Guide the technical evaluation process in enterprise sales cycles — from discovery and scoping through proof of concept execution and sign-off. - Deliver demonstrations that are grounded in a customer’s specific environment and pain points, rather than generic product showcases. - Lead structured discovery conversations to understand technical fit, business priorities, and stakeholder dynamics, using frameworks such as MEDDPICC to keep evaluations on track. - Define proof of concept scope, success criteria, and timelines in collaboration with the customer — so that evaluations are well-structured and productive for both sides. - Engage with CxO and senior technical stakeholders to discuss Dynatrace’s AI observability vision, connecting platform capabilities to business outcomes such as improved reliability, reduced operational cost, and faster incident resolution. - Develop well-informed competitive positioning against Datadog, Splunk, New Relic, Grafana, and others — based on a clear understanding of both Dynatrace’s strengths and the genuine trade-offs involved. - Work alongside account executives to identify and develop opportunities, including expansion plays within existing accounts. - Collaborate with Expert Services, Customer Success, GSI partners, and cloud alliance teams (AWS, Azure, GCP) as a reliable technical point of contact throughout the deal cycle. - Share customer feedback and market intelligence with Product Management to inform roadmap decisions and competitive positioning. - Represent Dynatrace at regional industry events, partner forums, and trade shows. What will help you succeedTechnical experience - 7–10 years of experience in observability, APM, or a technical presales or customer-facing engineering role. - Working knowledge of OpenTelemetry — instrumentation approaches, context propagation, collector configuration,— as the emerging standard across the observability ecosystem. - Solid grounding in distributed tracing concepts: spans, trace context, latency profiling, and dependency mapping across microservices architectures. - Practical Kubernetes experience in production-grade environments. This includes multi-cluster topologies, namespace and RBAC design, Helm-based deployments, operator patterns, HPA and VPA behaviour and pod lifecycle events. You should be comfortable discussing where observability gaps typically emerge in Kubernetes environments - Hands-on experience with one or more major cloud platforms — AWS, Azure, or GCP — including managed Kubernetes services (EKS, AKS, GKE), serverless functions, and event-driven architectures. - Familiarity with SRE practices — SLOs, SLIs, error budgets, and toil reduction — and an ability to engage meaningfully with reliability engineering teams on these topics. - Application instrumentation experience in one or more of Java, .NET, Node.js, Python etc— sufficient to work through integration challenges in a customer environment. - Experience with log analytics at scale: structured logging, log pipeline design, and query-based root cause analysis workflows. - Awareness of security observability — runtime vulnerability detection, CSPM, and compliance posture — as an increasingly important dimension of enterprise observability conversations. - Awareness of FinOps and cost observability — understanding how cloud spend visibility and cost allocation are becoming purchasing drivers alongside traditional APM use cases. Useful additional experience - Exposure to AI and LLM observability — LLMOps, token cost monitoring, prompt tracing, and model performance tracking. This is a growing area of customer interest and prior familiarity is an advantage. - Experience with CI/CD pipelines and DevOps toolchains, with an understanding of where observability fits across the software delivery lifecycle. - A bachelor’s degree in Computer Science or a related field, or equivalent practical experience. Ways of working - Structured approach to discovery — you use frameworks like MEDDPICC as a genuine tool for understanding deal health, not as a reporting exercise. - Clear communication across technical and business audiences — comfortable discussing Grail queries with a platform team and cost-of-downtime with a CFO in the same week. - Commercial understanding — familiarity with TCO framing, ROI and consumption driven SaaS models. - Thoughtful competitive positioning — an ability to discuss competitor strengths and weaknesses accurately, without overstating Dynatrace’s advantages or dismissing alternatives. - Ability to manage multiple concurrent engagements — parallel POCs, stakeholder threads, and internal coordination. - A genuine interest in the observability space and a habit of keeping pace with how it is evolving — across tooling, standards, and customer use cases. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards

Role Description The Solutions Specialist solves operational and technical workflow challenges by designing, building, and maintaining scalable automations and custom solutions within the Smartly platform and Google Apps Script environment. This person partners with internal teams and clients to translate business requirements into reliable workflows, scripts, integrations, and platform configurations that improve efficiency, accuracy, and scalability. In the first 12 months, this hire will be accountable for reducing manual work, improving implementation quality and stability, and expanding regional delivery capacity through faster, more standardized technical solutioning. They will also help strengthen troubleshooting, QA, documentation, and knowledge sharing across the team. - Partner with internal stakeholders and clients to understand business, workflow, and technical requirements. - Translate requirements into technical specifications, Smartly configurations, scripts, automations, and scalable process improvements. - Build, test, deploy, and maintain Smartly workflows, templates, rules, and custom automations. - Develop and optimize Google Apps Script solutions for data processing, validation, reporting, and operational efficiency. - Research, design, and implement bespoke solutions using APIs, JSON-based data flows, and scripting to solve customer use cases. - Troubleshoot and resolve issues across scripts, APIs, integrations, and Smartly workflows, including cases with incomplete or ambiguous information. - Perform QA and monitoring to ensure reliability, performance, stability, and appropriate error handling of custom implementations. - Document bugs, implementation details, and best practices, and contribute to internal tools, documentation, and scalable team knowledge sharing. Qualifications - Proficiency in JavaScript and Google Apps Script. - Experience working with APIs, JSON structures, and data workflows. - Strong analytical, troubleshooting, and debugging skills in automation or API-driven environments. - Ability to translate business requirements into technical solutions and scalable workflows. - Strong verbal and written English communication skills. - Ability to explain technical concepts clearly to non-technical stakeholders. - Structured, logical problem-solving approach with strong attention to detail and quality assurance. - Willingness to work flexible hours to support global or cross-regional collaboration. - Familiarity with Smartly platform workflows, templates, and rules. - Experience supporting integrations with Meta, Google Ads, YouTube, DV360, or Campaign Manager 360. - Familiarity with Git, AWS, or Google Cloud Platform. Company Description Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. - Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. - We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. - Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. - Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. - Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. - Our Diversity, Equity & Inclusion approach is at the heart of it.

• Ensures the effective design & delivery of solutions and systems both on-prem and in the cloud, ensuring high-level analysis of requirements and existing solutions. **** • Working closely with Enterprise Architecture and technical SME, the Solutions Architect stays informed of current and emerging technologies ensuring innovative solutions. **** • The Technology Solutions Architect will form part of a wider architecture landscape working collaboratively with teams across Technology, Data, Security and Business domains. **** • Owning the Solutions roadmap, the Solutions Architect is pivotal in supporting change initiatives and plays a key role as part of the Technical Design Authority. **Commensurate with this responsibility, this role is responsible for the assurance of and where necessary the production of solution design documentation whether this be internal or through partner suppliers. ******Key Accountabilities:** - Having responsibility for the architecture of all solutions delivered to the business, both from internal and external suppliers - Facilitating the handover from development and pilot into supported production, ensuring that appropriate documentation and support models are in place - Own architectural blueprint for our solutions - Defining and monitoring solutions to ensure benefits are realised - Having responsibility for leading key strategic changes and influencing the business - Being a champion for innovation, analysing new technology solutions that could bring significant benefit to the business - Driving continuous architecture improvement across the business and into the supporting Service Lines, with the objectives of increasing business productivity, efficiency and helping to deliver service improvement at reduced costs - Represent Applications and Development Function at Technical Design Authority and drive the architecture process maturity across the group

• Business process digitalization, and current IT Integration scope portfolio rationalization • Architect, design, implement and maintain complex software solutions that adhere to best practices and industry standards • Deliver expertise in engineering, lead technical strategy, enforce best practices, mentor team members • Set coding standards, lead code review sessions and implement robust security measures. Collaborate with cross-functional teams to design, develop, and maintain software solutions • Drive continuous improvement initiatives proactively, evaluate and adopt new technologies. Continuously learn and stay up to date with emerging technologies • Lead by example with a positive attitude, foster a collaborative team environment, actively support and promote a diverse and inclusive workplace, and uphold high standards of respect and ethics.