• Design, develop, and maintain Power BI semantic models, data flows, and dashboards • Partner with sales operations, marketing, and commercial ops teams to translate business questions into data solutions • Write and optimize SQL queries to extract, model, and validate data • Apply advanced analytics techniques to surface patterns, trends, and generate insights • Support ad hoc analytical requests with speed and rigor • Contribute to the design and documentation of data models and metric definitions • Build and maintain data pipelines that support reliable analytics workflows • Collaborate with IT and data platform teams to understand data availability and stay aligned with governance standards • Support data-driven sales planning decisions

About the Role: We are seeking an experienced Solutions Architect to join our team to help onboard and support customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes products. As a Solutions Architect, you will be the key technical contact for our customers, guiding them through their journey of adopting and scaling with our cloud native platforms. You will work closely with customers to understand their needs, architect tailored solutions, and ensure successful integration and deployment. Additionally, you will deliver timely professional services solutions to customers based on the gathered requirements agreed upon timelines and defined success criteria. Key Responsibilities: - Lead the technical onboarding process for customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes. - Collaborate with customers to understand their infrastructure requirements and design optimal cloud-native solutions leveraging automation. - Provide expert guidance on the use of OpenStack, Kubernetes, and related cloud-native technologies. - Offer strategic guidance on OpenStack and Kubernetes architecture, including network design, storage solutions, and compute resource management. - Educate customers on best practices for managing and maintaining OpenStack and Kubernetes infrastructure, including upgrades, monitoring, scaling and operational efficiency. - Implement automation solutions to streamline deployments using terraform, Ansible, Golang, Python, Bash and CI/CD best practices. - Troubleshoot and resolve technical issues that arise during customer onboarding and ongoing usage. - Deliver expert services solutions to existing customers in accordance with a statement of work document in a timely fashion and with utmost attention to detail. - Collaborate with product and engineering teams to improve the customer experience and provide feedback on features and product improvements. - Provide continuous feedback to internal Quality Assurance teams on product usability, testing requirements and customer usage patterns. Qualifications: - Experience in Kubernetes: Proficient knowledge of managing, deploying, and scaling cloud-native infrastructure technologies. - Experience with Cloud-Native Technologies: A solid understanding of the cloud-native landscape, including CI/CD, containers, microservices, and cloud infrastructure management. - Experience with Openstack: A deep understanding of managing, deploying, scaling, troubleshooting Openstack. - OpenStack Expertise: Extensive hands-on experience with OpenStack, including deployments, operations, and optimizations. Proven ability to troubleshoot complex technical issues in a production OpenStack environment. - Strong understanding of cloud infrastructure concepts including networking, storage, compute, and security within OpenStack. - Automation Skills: Proficiency in writing automation scripts in Go, Python, Bash to streamline operational tasks. - Strong understanding of infrastructure as code (IaC), configuration management tools (e.g., Terraform, Ansible), and DevOps best practices. - Excellent communication and interpersonal skills: Ability to convey technical concepts to both technical and non-technical stakeholders. - Proven ability to troubleshoot complex technical issues and implement effective solutions. - 5+ years of hands-on experience with OpenStack and Kubernetes. - Experience with managed services or SaaS platforms is a plus. - Experience with public clouds (AWS, GCP, Azure) and hybrid cloud environments is a plus. - Industry certifications in Kubernetes (CKA/CKAD/CKS) Why Join Us? - Work with cutting-edge cloud-native technologies. - Collaborate with a passionate, talented team of engineers and architects. - Opportunity to impact how companies across industries build and scale their infrastructure. - Be a part of an innovative company committed to customer success and the advancement of cloud technologies. - Flexible, remote work environment. If you're passionate about cloud technologies, automation, and helping companies scale, we'd love to hear from you!

• Gain access to and manage relationships with partner technical staff functions to understand their requirements and challenges proficiently. • Qualify sales opportunities by understanding partner and customer technical requirements, decision-making processes, and underlying demand drivers. • Uncover and articulate the business value of Boomi's Intelligent Automation and Integration solutions. • Create compelling presentations that demonstrate to technical as well as business decision-makers how Boomi successfully solves pain points. • Provide technical expertise and guidance throughout the sales process, ensuring a smooth transition from presales to implementation. • Understand the competitive landscape and position Boomi's solutions appropriately against competitors. • Collaborate with other sales engineers, leaders, and cross-functional technical groups to ensure a consistent and effective approach to solution application and development. • Stay updated on industry trends, the competitive landscape, and emerging technologies relevant to Boomi's offerings (no-code/low-code solutions for AI, APIM, Business Process Automation, MFT, Integration and Data Management).

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Role at a Glance You are the technical backbone of our Public Sector teams: translating complex government requirements into compelling ServiceNow solutions — from the initial discovery workshop through to C-level decision-making. As a bridge between technology and administrative realities, you build trust where it is hardest to earn, working closely with the Account Executive, ecosystem partners, product management, and leadership team. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Technical Leadership in the Sales Cycle: You develop, position, and present solution-specific demos and concepts — compelling at all levels, from IT departments to HR offices and C-level executives. - Discovery & Solution Design: You lead workshops, analyze government processes, and translate them into a sustainable solution design based on the ServiceNow platform. Trusted Advisor: You address technical and functional questions from customers, partners, and internal stakeholders with depth and credibility. - Market & Competition: You continuously monitor the competitive landscape in the Public Sector and build a strong ecosystem around the customer. - Community & Knowledge Sharing: You develop reusable sales plays and best practices, strengthening the entire team. - Visibility & Presence: You represent ServiceNow at executive briefings, industry conferences, user groups, and trade fairs. - Pipeline Ownership: Together with the account team, you drive the development of a qualified pipeline and actively contribute to achieving targets. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ Years of Experience: Proven experience in Pre-Sales Solution Consulting or Sales Engineering, ideally within the Public Sector (federal, state, municipal, or public IT service providers). - Platform Expertise: Strong knowledge of the ServiceNow platform or comparable enterprise cloud solutions. - AI Competency: Experience integrating AI into business processes — whether through AI-powered tools, workflow automation, or strategic opportunity assessments. - Process Understanding: Ability to analyze government processes and translate them into scalable solution architectures. - Strong Communication Skills: Confident engaging with senior decision-makers — clear, persuasive, and audience-appropriate. - Team Player: Experience collaborating with Product Management, Marketing, Partners, and Professional Services. - Willingness to Travel as required by the role. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: EMEA - Europe, Middle East and Africa - Work Persona: Flexible or Remote