• Ensures the effective design & delivery of solutions and systems both on-prem and in the cloud, ensuring high-level analysis of requirements and existing solutions. **** • Working closely with Enterprise Architecture and technical SME, the Solutions Architect stays informed of current and emerging technologies ensuring innovative solutions. **** • The Technology Solutions Architect will form part of a wider architecture landscape working collaboratively with teams across Technology, Data, Security and Business domains. **** • Owning the Solutions roadmap, the Solutions Architect is pivotal in supporting change initiatives and plays a key role as part of the Technical Design Authority. **Commensurate with this responsibility, this role is responsible for the assurance of and where necessary the production of solution design documentation whether this be internal or through partner suppliers. ******Key Accountabilities:** - Having responsibility for the architecture of all solutions delivered to the business, both from internal and external suppliers - Facilitating the handover from development and pilot into supported production, ensuring that appropriate documentation and support models are in place - Own architectural blueprint for our solutions - Defining and monitoring solutions to ensure benefits are realised - Having responsibility for leading key strategic changes and influencing the business - Being a champion for innovation, analysing new technology solutions that could bring significant benefit to the business - Driving continuous architecture improvement across the business and into the supporting Service Lines, with the objectives of increasing business productivity, efficiency and helping to deliver service improvement at reduced costs - Represent Applications and Development Function at Technical Design Authority and drive the architecture process maturity across the group

• Business process digitalization, and current IT Integration scope portfolio rationalization • Architect, design, implement and maintain complex software solutions that adhere to best practices and industry standards • Deliver expertise in engineering, lead technical strategy, enforce best practices, mentor team members • Set coding standards, lead code review sessions and implement robust security measures. Collaborate with cross-functional teams to design, develop, and maintain software solutions • Drive continuous improvement initiatives proactively, evaluate and adopt new technologies. Continuously learn and stay up to date with emerging technologies • Lead by example with a positive attitude, foster a collaborative team environment, actively support and promote a diverse and inclusive workplace, and uphold high standards of respect and ethics.

• Design, develop, and maintain Power BI semantic models, data flows, and dashboards • Partner with sales operations, marketing, and commercial ops teams to translate business questions into data solutions • Write and optimize SQL queries to extract, model, and validate data • Apply advanced analytics techniques to surface patterns, trends, and generate insights • Support ad hoc analytical requests with speed and rigor • Contribute to the design and documentation of data models and metric definitions • Build and maintain data pipelines that support reliable analytics workflows • Collaborate with IT and data platform teams to understand data availability and stay aligned with governance standards • Support data-driven sales planning decisions

About the Role: We are seeking an experienced Solutions Architect to join our team to help onboard and support customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes products. As a Solutions Architect, you will be the key technical contact for our customers, guiding them through their journey of adopting and scaling with our cloud native platforms. You will work closely with customers to understand their needs, architect tailored solutions, and ensure successful integration and deployment. Additionally, you will deliver timely professional services solutions to customers based on the gathered requirements agreed upon timelines and defined success criteria. Key Responsibilities: - Lead the technical onboarding process for customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes. - Collaborate with customers to understand their infrastructure requirements and design optimal cloud-native solutions leveraging automation. - Provide expert guidance on the use of OpenStack, Kubernetes, and related cloud-native technologies. - Offer strategic guidance on OpenStack and Kubernetes architecture, including network design, storage solutions, and compute resource management. - Educate customers on best practices for managing and maintaining OpenStack and Kubernetes infrastructure, including upgrades, monitoring, scaling and operational efficiency. - Implement automation solutions to streamline deployments using terraform, Ansible, Golang, Python, Bash and CI/CD best practices. - Troubleshoot and resolve technical issues that arise during customer onboarding and ongoing usage. - Deliver expert services solutions to existing customers in accordance with a statement of work document in a timely fashion and with utmost attention to detail. - Collaborate with product and engineering teams to improve the customer experience and provide feedback on features and product improvements. - Provide continuous feedback to internal Quality Assurance teams on product usability, testing requirements and customer usage patterns. Qualifications: - Experience in Kubernetes: Proficient knowledge of managing, deploying, and scaling cloud-native infrastructure technologies. - Experience with Cloud-Native Technologies: A solid understanding of the cloud-native landscape, including CI/CD, containers, microservices, and cloud infrastructure management. - Experience with Openstack: A deep understanding of managing, deploying, scaling, troubleshooting Openstack. - OpenStack Expertise: Extensive hands-on experience with OpenStack, including deployments, operations, and optimizations. Proven ability to troubleshoot complex technical issues in a production OpenStack environment. - Strong understanding of cloud infrastructure concepts including networking, storage, compute, and security within OpenStack. - Automation Skills: Proficiency in writing automation scripts in Go, Python, Bash to streamline operational tasks. - Strong understanding of infrastructure as code (IaC), configuration management tools (e.g., Terraform, Ansible), and DevOps best practices. - Excellent communication and interpersonal skills: Ability to convey technical concepts to both technical and non-technical stakeholders. - Proven ability to troubleshoot complex technical issues and implement effective solutions. - 5+ years of hands-on experience with OpenStack and Kubernetes. - Experience with managed services or SaaS platforms is a plus. - Experience with public clouds (AWS, GCP, Azure) and hybrid cloud environments is a plus. - Industry certifications in Kubernetes (CKA/CKAD/CKS) Why Join Us? - Work with cutting-edge cloud-native technologies. - Collaborate with a passionate, talented team of engineers and architects. - Opportunity to impact how companies across industries build and scale their infrastructure. - Be a part of an innovative company committed to customer success and the advancement of cloud technologies. - Flexible, remote work environment. If you're passionate about cloud technologies, automation, and helping companies scale, we'd love to hear from you!