Location Designation: Fully Remote Location: There is a preference for candidates located within a commutable distance of our Philadelphia, PA or Bethlehem, PA offices, where key team members are based, or remote candidates based in Iowa. Role Overview: The Corporate Vice President (CVP), Service Operations Delivery Lead is accountable for the execution and delivery of approved initiatives across the GBS Service Operations division, ensuring initiatives move from approval to successful implementation and user adoption. This role is accountable for translating strategic priorities into actionable initiatives, aligning work across all initiatives including technology and portfolio-funded efforts, and ensuring disciplined execution that delivers measurable business outcomes. This leader oversees the Experience Owner (EO) function and team, and partners closely with Senior Experience Owners (Sr. EOs), Operations leaders, and shared services to ensure strategy, planning, delivery, and adoption operate as a single, integrated continuum. This role partners closely with both the Business and Technology, with a scope of driving divisional strategic priorities across people, process, data, technology, and operating model changes. The CVP serves as a trusted advisor to leadership, helping shape strategy, manage priorities, and ensure execution stays focused on what matters most. What You'll Do: Strategy, Planning & Enterprise Alignment - Translate Service Operations and GBS strategic priorities into clear initiatives, milestones, success measures, and KPIs. - Lead and coordinate all major initiatives across the GBS Service Operations division, including but not limited to portfolio-funded, technology-enabled, and business-led efforts. - Support the overall intake, prioritization, and ongoing refinement of strategic initiatives-ensuring focus, sequencing, and capacity alignment. - Monitor progress and outcomes across initiatives, providing transparent reporting on performance, risks, and interdependencies. - Support and help drive transformation initiatives such as digitization, data & analytics, AI enablement, operating model evolution, and new capability development. - Act as a trusted advisor to senior leaders by framing strategic options, trade-offs, and recommendations. Leadership & Team Oversight (Experience Owners) - Lead and mentor a centralized team of Experience Owners (EOs) who partner with business and technology teams to drive planning, delivery, and adoption. - Clarify and reinforce EO and Sr. EO roles, with EOs straddling both planning and delivery and Sr. EOs accountable for sustained adoption and outcomes within functional areas. - Maintain dotted-line oversight of Sr. EOs to ensure alignment, shared accountability, and consistent use of planning rhythms, tools, and success metrics. - Foster a culture of enterprise thinking, collaboration, transparency, and continuous improvement. Execution, Delivery & Business-Technology Integration - Drive initiatives from concept through execution by establishing clear ownership, readiness plans, and success criteria. - Coordinate delivery across business, technology, and shared services, ensuring dependencies, sequencing, and milestones are aligned and actively managed. - Serve as a key connector between strategy, execution, and technology enablement, ensuring technology work is driven by business priorities and fully integrated into business workflows and operating models. - Partner with Operations leaders, IT Program and Portfolio Managers, and shared services to ensure process, data, reporting, training, and communications readiness. - Facilitate and support Agile planning and delivery rhythms (e.g., PI Planning, readiness checkpoints) where applicable, without limiting scope to technology initiatives. - Track delivery effectiveness and business outcomes, including adoption, value realization, and operational impact. - Lead post-implementation reviews and hypercare activities, incorporating lessons learned into future planning and delivery cycles. Governance, Change & Communication - Provide oversight of change management and adoption strategies for priority initiatives - Ensure communications, training, and stakeholder engagement plans are coordinated and executed effectively. - Develop and deliver executive-level materials, including strategy updates, performance dashboards, risk insights, and recommendations. - Build and maintain strong relationships across lines of business, shared services, and external partners. - Champion a culture of continuous improvement, innovation, and accountability. What You'll Bring: - Bachelor's degree in Business, Management, or related field; advanced degree preferred. - 10+ years of experience in strategy, operations leadership, enterprise planning, or large-scale initiative execution within financial services or insurance. - Proven ability to lead complex, cross-functional initiatives spanning business and technology. - Strong experience translating strategy into execution with measurable outcomes. - Familiarity with Agile delivery environments and portfolio governance; Agile certification preferred but not required. - Exceptional facilitation, prioritization, and stakeholder management skills. - Strong executive communication and storytelling capability. - Experience or exposure to problem-solving and continuous improvement methodologies (e.g., Six Sigma, Lean, or similar) preferred. Core Competencies - Enterprise Strategy & Planning: Connects vision to executable priorities. - Strategic Execution: Drives disciplined delivery across diverse initiatives. - Business & Technology Partnership: Leverages technology as an enabler, not the driver. - Operational Readiness & Adoption: Ensures change delivers real results. - Leadership & Influence: Builds trust and alignment across senior stakeholders. - Continuous Improvement: Uses insight and feedback to refine strategy and execution. - Structured Problem Solving: Applies continuous improvement and root-cause methodologies to complex, cross-functional challenges. Pay Transparency Salary Range: $115,000-$165,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93471

Title: Senior People Operations Manager Location: Austin, TX Operations / Full-Time / Hybrid Job Description: SkyGrid, a Wisk Company, exists to open the sky for autonomous flight. Based in Austin, Texas, SkyGrid builds ground-based high-assurance third-party services to enable the safe operations and airspace integration of highly automated and autonomous aircraft. SkyGrid also acts as a key operational nexus for advanced air mobility, integrating and managing data, infrastructure, access, and traffic to support seamless and efficient air traffic services. The SkyGrid team is looking for a Senior People Operations Manager to support our local and remote team. This person will collaborate with the leadership team to develop strategies that prioritize employee well-being, engagement, and workforce growth. This person will also oversee and support our Talent Acquisition and Facilities departments. Performance Objectives: - Closely monitor employee retention and identify avenues for ensuring a supportive, positive, employee first work culture. - Oversee Talent Acquisition operations and identify recruiting strategies that minimize the time to fill metrics. - Improve upon current processes and policies. - Prioritize employee training and development with a focus on new manager development support. - Improve the current Performance Review process. Responsibilities: - Oversee Talent Acquisition department processes and deliverables. - Ensure Talent Acquisition department success by closely teaming up with recruiters to manage full cycle recruiting. - Facilitate annual compensation review to enable equitable pay practices across departments. - Oversee Performance Management System and conduct mid-year and annual review companywide including shared resources from parent company. - Work with leadership and managers to implement effective performance reviews. Set goals and coach managers to consistently provide sync ups to support team members with goal progression. - Prioritize employee satisfaction by creating a positive, open, and welcoming environment. - Manage internal Culture Committee activities to enhance Employee Experience. - Partner on facilities related requests and projects. - Annually update Handbook to ensure compliance across multiple states. - Maintain and monitor employment eligibility and verification documentation including work authorization support and company sponsorships. - Create initiatives that support our parent company people resources. - Conduct anonymous employee surveys and act on discoveries by implementing positive changes and improvements. - Oversee onboarding process including identifying areas of improvement. - Oversee offboarding process including exit interviews to identify areas of improvement. - Prioritize career development for all SkyGrid employees. - Support employees through conflict resolution in a prompt manner to ensure a pleasant workplace environment. - Maintain employee records. - Collaborate with managers to identify and recommend learning and development opportunities. - Oversee HRIS activities including payroll, data management, time and attendance, and annual benefits renewal. - Monitor key metrics including time to fill and retention. - Consistently look for ways to enhance current processes, policies, and procedures. - Report to SkyGrid HQ on a Hybrid schedule. Qualifications: - Minimum of seven years of HR/People Ops experience. - Bachelor's degree. - SHRM or PHR certification.  - Strong knowledge of HR compliance and practices. - Experience with compensation strategies and performance management. - Demonstrated experience in developing new policies and procedures that support a start-up environment. - Be able to uphold high levels of confidentially. - Be approachable, empathetic, and patient. - Prior experience in a fact-pace, evolving start-up environment. - Be adaptable and open to change. - Be able to collaborate and present to C-level executives. - Experience with HRIS tools. Preferred Qualifications: - Prior experience with Workday. Join Our Team and Enjoy Exceptional Benefits: - Comprehensive Health Coverage from Day One: Enjoy immediate access to medical, dental, and vision insurance, including HSA and FSA options. - Generous Retirement Contributions: Benefit from an automatic company 401k contribution program, with no match required, plus an additional company matching program to boost your retirement savings. - Calm Annual Membership: Prioritize your mental health with complimentary access to mindfulness and meditation resources. - Discounted ClassPass Membership: Stay active and healthy with access to thousands of fitness studios and gyms nationwide. - Investment in Your Growth: Receive an annual stipend for learning and development to support your continuous education and skill development - Engaging Team Activities: Participate in quarterly team-building events and celebrations organized by our dedicated culture committee. - Fully Stocked Kitchen: Enjoy a variety of snacks and beverages to keep you fueled throughout the day. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. An employee must be able to perform the essential functions of the position satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, if it does not pose undue hardship.

• Architect and execute a long-term People Operations strategy that enables the company to scale effectively and efficiently. • Own end-to-end People Ops processes supporting hiring, onboarding, offboarding, transfers, and employee lifecycle initiatives. • Maintain high-quality HR data across HRIS, payroll, benefits, and ATS systems to drive accurate reporting and informed workforce decisions. • Manage a scalable and compliant immigration process for employees requiring visas or work authorization. • Oversee annual benefits enrollment and ongoing employee support, ensuring accurate coverage, clear communication, and a seamless experience for all employees. • Design, maintain, and communicate company policies, ensuring consistency and compliance. • Implement workflows, tools, and automation to improve operational efficiency, transparency, and scalability. • Ensure HR processes and programs comply with relevant laws across the US and Canada. • Partner with People leaders to deliver smooth, positive experiences at all operational touchpoints.

• Apoyar en la creación de materiales visuales y contenido para iniciativas de People LATAM. • Colaborar en la elaboración del Bio-Boletín mensual y otras comunicaciones internas. • Participar en proyectos de reconocimiento, celebraciones regionales e iniciativas de integración del equipo. • Apoyar en la recopilación y diseño de testimoniales, historias y contenido relacionado con la experiencia de nuestros colaboradores. • Crear materiales visuales para campañas internas, recordatorios, fechas relevantes y actividades del área. • Colaborar en la actualización y organización de documentos, presentaciones, guías y materiales internos de People. • Apoyar en la elaboración y actualización de reportes, bases de datos y proyectos especiales del equipo. • Participar en sesiones de planeación y generación de ideas para fortalecer la comunicación y conexión entre equipos.