About Distalmotion: Distalmotion is a global MedTech company with a mission to expand access to the benefits of robotic surgery through simplified and flexible robotic technology. Its DEXTER® robotic surgical system empowers more surgeons and sites of care, including hospital outpatient departments (HOPDs) and ambulatory surgical centers (ASCs)—to adopt robotic-assisted minimally invasive surgery. Designed to integrate seamlessly into existing surgical workflows, DEXTER is easily moved, quickly set up, and adaptable to operating rooms of any size. The system is commercially available in the United States and Europe. Distalmotion is headquartered in Lausanne, Switzerland, with a U.S. office in Cleveland, Ohio. Position Overview: The Field Service Engineer provides expert technical support to Distalmotion customers across the United States, ensuring high service quality and customer satisfaction. This role is responsible for installing, maintaining, troubleshooting, and repairing Distalmotion products within the assigned territory, while ensuring all service agreements and warranty obligations are fulfilled. Success in this role requires strong expertise in electro-mechanical systems, excellent problem-solving skills, and the ability to deliver outstanding customer service in clinical environments. Technical Service & Support - Install, troubleshoot, repair, and maintain Distalmotion products in accordance with company quality systems and procedures. - Perform scheduled maintenance activities including preventive maintenance, system inspections, upgrades, recalls, field actions, and software or hardware updates. - Diagnose and resolve technical issues within designated response times to minimize system downtime. - Coordinate system deliveries, installations, and hardware deployments for new customers. Customer Support & Training - Provide technical support and training to end users and internal teams. - Develop strong relationships with customers and maintain regular communication to ensure high levels of satisfaction. - Support hospital interactions, trade shows, demonstrations, and other company events as needed. - Support “Flying Dexter” deployments for demonstrations, marketing events, and customer engagements. Documentation & Administration - Maintain complete and accurate documentation of all service activities, including: - Service orders - Field activity reports - Spare parts usage - Return material authorizations (RMAs) - Expense reports - Update and maintain installed base information within the ERP/CRM systems. - Manage spare parts inventory and service tools within the assigned territory. Collaboration & Continuous Improvement - Provide feedback to headquarters and participate in continuous improvement initiatives to enhance service processes and product quality. - Collaborate with Service Support, R&D, and Supply Chain teams to support product improvements and field actions. - Assist in onboarding and mentoring new or less experienced Field Service Engineers. Equipment & Asset Management - Maintain company-issued tools, equipment, laptops, and vehicles in proper working condition. - Ensure all tools requiring calibration are maintained and documented according to procedures. Compliance & Training - Complete all required technical and professional training programs. - Comply with all company policies, quality procedures, and regulatory requirements. - Perform additional tasks as assigned by management.

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation. The main focus of the role is Installation, Preventive Maintenance, and Instrument Qualification of Chromatography Equipment products within the territory listed above. What will you do: • Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations. • Represent our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal. • Install our products from our diverse Liquid Chromatography systems portfolio, demonstrate instrument specification and instruct customers on use and maintenance. • Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability. • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful. • Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements. • Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance. • Optimize your own work schedule by coordinating with all the necessary partners for service planning/scheduling • Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations • Help on continuous improvement through our Practical Process Improvement Business System REQUIREMENTS: • Advanced Degree (bachelor/masters), no prior experience required, hands-on technical experience installing, troubleshooting and repairing complex analytical instruments is a plus. - Preferred Fields of Study: Chemistry, Biochemistry, Biotechnology, Electronics, Engineering, Physics or related technical field - Willingness to travel daily within the BeNeLux region. For training or special calls, international traveling including all EMEA Territory and the US is required. • Additional relevant certifications are advantageous • Strong electronics and mechanical troubleshooting skills with ability to diagnose issues. • Excellent customer service and communication skills, both written and verbal • Strong organizational and time management capabilities • Proficiency with Microsoft Office suite and service management software • Physical ability to lift up to 50 lbs and work in various laboratory environments • Strong problem-solving abilities and capacity to work independently • Adherence to safety protocols and quality standards - Dutch and English required knowledge of French is a plus

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives. Job Purpose To affect an efficient service facility to achieve a high level of After Sales Service, while optimising service revenue/profit and the Customer Satisfaction. Major Accountabilities - Carry out the service and maintenance of LivaNova Group equipment as required by Service Contracts and Warranty agreements to the standards laid down by relevant manufacturer and safety guidelines. - Adhere to the routine PPM diary, thus ensuring PPM visits are completed within the terms of the service contracts - Contribute to the Cardiac Surgery Business Unit’s Customer Care policy - Report to Field Service Manager in order to pursue to the renewal of Service Contracts and the conversion of Warranty to Service Contracts as applicable. - Report to Field Service Manager to maintain and order as required a suitable stock of spares and equipment to fulfil service and maintenance requirements. - Carry out the installation, demonstration and training of equipment as required. - Maintain a record of all equipment in the field by serial number, delivery and manufacturing date and service history, e.g. SAP C4C customer iBases. - Maintain spare parts trunk stock as required to ensure prompt routine service activities (including ordering same via company systems e.g. SAP C4C. - Support spare parts central stock to support repairs and routine service work to the expectation of LivaNova UK&I customers. - Gather relevant feedback and market information and pass on to Technical Service Manager / Sales Team / Manufacturer as appropriate. - Attend Sales and commercial meetings as required. - Keep updated manuals and a high level of knowledge of the products and any modification. - Document any modification made to equipment and record with Service Reports etc. as appropriate - Attend training as required by Field Service Manager - Report frequently to Field Service Manager on own activity. Including submission of Service Reports to Field Service Manager via SAP CRM system - Implement LBS business tools as appropriate Welcome to impact. Welcome to innovation. Welcome to your new life.

• Perform installation, qualification, preventative maintenance, troubleshooting and repairs on Cytiva’s lab-scale and bioprocessing equipment • Support digital and automation solutions • Maintain accurate and complete service documentation • Collaborate with teammates and technical experts to deliver exceptional service