• Serve as an embedded quality partner within the operational unit, working with supplier teams to ensure alignment on quality standards and objectives. • Monitor supplier performance through established metrics, analyze results, and identify opportunities for improvement. • Facilitate regular reviews and discussions with suppliers regarding quality outcomes, trends, and corrective action plans. • Collaborate with operational leaders and supplier representatives to address quality issues and guide resolution. • Support implementing process improvements, training, and best practices to enhance supplier quality performance. • Track, document, and report supplier quality incidents, defects, and corrective actions using designated systems and tools. • Maintain visibility of supplier quality status for operational leadership, providing updates and recommendations. • Guide communication between the operational unit and supplier teams. • Maintain documentation and records on quality performance and improvement initiatives.

Overview Roles and Responsibilities - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP - Flexible and has the ability to manage multiple projects concurrently - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) - Ability to work remotely and largely unsupervised, and to deliver to written requirements - Effective communication skills via verbal and non-verbal methods - Strong attention to detail - Problem solving ability. - Secondary Skills - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) - Understanding of the project delivery lifecycle and processes - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff - Consultative and analytical approach - Real world exposure to cloud technologies and S-a-a-S - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Responsibilities Roles and Responsibilities - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP - Flexible and has the ability to manage multiple projects concurrently - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) - Ability to work remotely and largely unsupervised, and to deliver to written requirements - Effective communication skills via verbal and non-verbal methods - Strong attention to detail - Problem solving ability. - Secondary Skills - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) - Understanding of the project delivery lifecycle and processes - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff - Consultative and analytical approach - Real world exposure to cloud technologies and S-a-a-S - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Requirements Roles and Responsibilities - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP - Flexible and has the ability to manage multiple projects concurrently - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) - Ability to work remotely and largely unsupervised, and to deliver to written requirements - Effective communication skills via verbal and non-verbal methods - Strong attention to detail - Problem solving ability. - Secondary Skills - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) - Understanding of the project delivery lifecycle and processes - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff - Consultative and analytical approach - Real world exposure to cloud technologies and S-a-a-S - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

• Lead the QA function across multiple engineering teams – drive quality standards, strategies, and frameworks that scale. • Mentor and manage QA Analysts and Engineers – help them grow into the best versions of themselves through coaching, feedback, and career development. • Design and enforce test strategies, including manual and automated testing, regression, performance, and exploratory testing. • Build out meaningful dashboards and metrics to measure QA performance: test cases written and executed, bug leakage, regression rates, and more. • Collaborate closely with engineers to serve as a gatekeeper of quality, reviewing product requirements, technical documentation, and code when necessary. • Drive continuous improvement in QA processes, tools, and team dynamics. • Ensure deep product understanding within the QA team so test cases are not only thorough but also relevant and user-centric. • Promote a strong quality culture by working hand-in-hand with engineering, product, and business stakeholders • Turn data into insight by effectively transforming test metrics into dashboards and reports that guide team performance and product health.

We’re seeking an exceptional Automation Engineer to own and evolve our testing, CI/CD, and infrastructure automation. You’ll ensure our production system stays reliable, scalable, and that we have the capacity to deliver with confidence. This role is the backbone of our engineering velocity. Requirements - Strong problem-solving mindset with ability to tackle complex infrastructure challenges. - Autonomous player who can take ownership and drive solutions independently. - Overall 5+ years in software/DevOps/automation engineering. - 3+ years hands-on experience with CI/CD platforms (CircleCI, GitHub Actions, or equivalent). - Experience with testing agentic systems. - Experience with using agentic tools to test systems. - Strong Python scripting skills for test automation and tooling. - Kubernetes experience: Docker, Helm, EKS, pod lifecycle, resource management. - AWS experience: EKS, ECR, S3, Secrets Manager, CloudWatch, WAF. - Testing frameworks: pytest, async testing, mocking strategies, E2E test design. - Production system experience: monitoring (Datadog), error tracking (Sentry), alerting, incident response. - Super important — Get shit done attitude, curiosity, and proactive mindset. Will be a plus - Experience with MongoDB and PostgreSQL in production environments Responsibilities - End-to-end testing frameworks for our AI-powered agentic pipeline — covering UI, unit, integration, API, regression testing and automated smoke testing. - CI/CD pipelines (CircleCI + GitHub Actions) orchestrating build, test, deploy, and evaluation workflows. - Automated regression and evaluation systems that benchmark agentic system quality and performance at scale. What we offer - Help and support from our caring HR team - 20 days of vacation + 10 days of sick leave - The exchange of experience and work with talented colleagues - Last but not least - valuable compensation for your efforts