About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Sr. Staff Technical Program Manager - Hosted Infrastructure Operations to join our Reliability Engineering and Infrastructure Services department, reporting to the Director, Technical Program Management. This position is available as a hybrid role at our San Jose HQ or as a remote opportunity within the US. You will drive technical program management and operational support for our cloud and private customer environments, bridging the gap between infrastructure engineering and customer onboarding. Your expertise in servers, networks, and cloud operations will be critical in executing high-impact projects in a dynamic environment. What you’ll do (Role Expectations) - Manage the entire project lifecycle by developing project charters, planning activities, and tracking milestones to closure - Provide operational and network support to private customer and vendor-hosted environments - Deliver management-level visibility and reporting on project status, risks, and information to ensure transparency - Develop and refine processes, program templates, and documentation to scale the organization - Coordinate cross-functional communication between system engineers, sales, and product teams to deliver an excellent customer experience Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - 8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies - Proven ability to collaborate effectively with VP-level stakeholders and navigate executive-level communications - Experience working collaboratively across organizations with strong interpersonal skills to build and foster effective relationships - Bachelor’s degree in Engineering, Computer Science, or Business What Will Make You Stand Out (Preferred Qualifications) - Professional experience designing, implementing, and troubleshooting networks - Ability to code or script in one or more languages such as Golang, Bash, Python, or JavaScript - Hands-on experience working with Netbox #LI-remote #LI-JG1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $140,000—$200,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Pinterest’s Platforms TPM team helps the company build a future-proof, scalable, and efficient technology ecosystem by turning platform strategy into clear, executable cross-team programs. We partner closely with engineering leadership across Quality Engineering, Client Foundations, Ads Foundations, and Core Infrastructure to drive modernization, improve reliability and software quality, and accelerate delivery across Pinterest’s most important technical foundations. What you’ll do: - Use GenAI as the default operating model for EP PgM execution—producing AI-assisted first drafts of core program artifacts, modernizing high-toil workflows into AI-first mechanisms (e.g., intake triage, status synthesis, action/decision extraction, risk & dependency tracking), and synthesizing signals to proactively surface risks, decision/trade-offs, and escalation paths. - Prototype solutions to augment decisions through data (e.g. dashboards, data analysis) or simplify processes (e.g. process and workflow helpers, or internal tools) using AI coding assistants (“vibe coding”). - Follow Pinterest AI guidance for risk, governance, and safety-by-design: appropriately handle sensitive data, validate AI-generated outputs, document assumptions/limits, and ensure AI-assisted workflows meet applicable policy/compliance expectations before broad adoption. - Lead a portfolio of complex, cross-functional technical programs across Quality Engineering, Client Foundations, and Ads & Core Infrastructure. - Partner with engineering leaders to define program outcomes, establish execution plans, manage dependencies and risks, and drive delivery against multi-quarter goals. - Build and run an integrated operating cadence across the portfolio, including roadmap planning, milestones, decision forums, status updates, and escalation paths. - Drive programs that improve software quality, engineering hygiene, release confidence, reliability, and developer productivity across foundational platform investments. This includes areas such as code coverage, bug and incident SLAs, release quality, and platform modernization. - Lead technical program management for client foundations modernization across iOS, Android, and Web, helping improve testability, maintainability, developer workflows, and safe release practices. - Drive foundational programs across Ads and Core Infrastructure, including modernization, reliability improvements, platform simplification, and better execution across shared infrastructure and APIs. The related portfolio includes initiatives such as search/discovery infrastructure modernization, ingestion and catalog unification, media pipelines, and developer productivity improvements. - Manage and develop a small TPM team while remaining hands-on with the most strategic or highest-risk programs. - Bachelor’s degree in Computer Science, Engineering, a related field or equivalent experience. What we’re looking for: - AI-first execution mindset: demonstrated ability to use GenAI to accelerate planning, program operations, and stakeholder communications—starting with AI drafts and applying strong judgment to validate, refine, and drive decisions. - Workflow design, AI fluency, data & insights orientation: experience turning repeatable program work into durable, low-toil mechanisms and improving decision-making by using GenAI (e.g., strong prompting, vibe coding lightweight scripts/tools, dashboards, data analysis and leveraging agents where appropriate) - Safety-by-design AI fluency: experience operating within AI governance expectations (risk assessment, data handling, model/output validation, auditability/traceability) and proactively identifying where AI use is not appropriate or requires additional controls. - Significant experience leading large, cross-team technical programs in ambiguous environments with complex technical and organizational dependencies. - Experience translating strategy and organizational goals into a clear multi-quarter roadmap with milestones, dependencies, and measurable outcomes. - Strong execution discipline, including risk management, governance, dependency tracking, and driving accountability across multiple teams. - Strong communication and stakeholder management skills, including the ability to frame tradeoffs, drive alignment, and communicate crisply with senior technical leaders. - Technical fluency across platform and infrastructure domains such as distributed systems, APIs, reliability/observability, developer tooling, client platforms, or data/infrastructure systems. - Experience driving modernization, quality, or platform transformation efforts that improve reliability, speed, productivity, or software quality. - People leadership experience, including coaching, setting direction, and growing team capability over time. Relocation Statement: - This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: - We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. - This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country. #LI-REMOTE #LI-JD3 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $145,747—$300,067 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.

• Partner with exceptional Engineering teams to architect services that delight caregivers across Providence • Shape vision and design multi‑year roadmaps that unify the end‑to‑end endpoint lifecycle • Establish operating rhythms, orchestration models, and enterprise programs to keep the endpoint ecosystem modern • Champion the voice of the caregiver while building mechanisms that make lifecycle management “invisible” to end users • Partner with engineering leaders to mature data foundations that lifecycle depends on

• Identify Opportunities. You don’t wait for others to bring problems to you. You understand the business deeply and proactively find opportunities to automate and improve the user experience. • Get Things Done. More than just building decks or delivering regular updates. You actually bring projects to completion, deliver real accomplishments for the business, and help your teams and stakeholders understand the difference. • Dive into Details. You understand the details of their projects and help guide them in active partnership with their teams. You don’t just stay high level or leave the details for other teams to figure out. You have the technical judgment to act as a partner with your teams in planning and decision-making. • Make Work Repeatable. You create and improve processes that light the path for others and prevent and remove recurring organizational toil. You set standards for the organization and aid in the adoption of these standards where relevant. • Mentor & Lead. You excel at influencing others in developing key organizational and project deliverables. You’re a leader within your projects and support people in the process. • Bring Order out of Chaos. You are known for leaving a program and the teams you support in a position of stronger organization than where they started, and those teams continue to succeed even when you are no longer specifically engaged in the project.