• Partner with exceptional Engineering teams to architect services that delight caregivers across Providence • Shape vision and design multi‑year roadmaps that unify the end‑to‑end endpoint lifecycle • Establish operating rhythms, orchestration models, and enterprise programs to keep the endpoint ecosystem modern • Champion the voice of the caregiver while building mechanisms that make lifecycle management “invisible” to end users • Partner with engineering leaders to mature data foundations that lifecycle depends on

• Identify Opportunities. You don’t wait for others to bring problems to you. You understand the business deeply and proactively find opportunities to automate and improve the user experience. • Get Things Done. More than just building decks or delivering regular updates. You actually bring projects to completion, deliver real accomplishments for the business, and help your teams and stakeholders understand the difference. • Dive into Details. You understand the details of their projects and help guide them in active partnership with their teams. You don’t just stay high level or leave the details for other teams to figure out. You have the technical judgment to act as a partner with your teams in planning and decision-making. • Make Work Repeatable. You create and improve processes that light the path for others and prevent and remove recurring organizational toil. You set standards for the organization and aid in the adoption of these standards where relevant. • Mentor & Lead. You excel at influencing others in developing key organizational and project deliverables. You’re a leader within your projects and support people in the process. • Bring Order out of Chaos. You are known for leaving a program and the teams you support in a position of stronger organization than where they started, and those teams continue to succeed even when you are no longer specifically engaged in the project.

• Own the implementation of baseline technology controls • Work with cross-functional teams to automate evidence collection • Contribute to the design of scalable governance and issue-management processes • Translate risk requirements into practical controls • Track remediation progress and continuously improve controls • Conduct gap analysis for compliance certification • Prioritize remediation tasks based on risk assessment • Influence senior stakeholders across engineering for compliance

About the Role As a Technical Program Manager (TPM), at NinjaOne you will be the owner who drives critical engineering initiatives that need collaboration across multiple engineering and product teams. Join a newly formed team, where you can use your blend of technical curiosity, organizational skills, and project management. You will manage complex, multi-threaded projects from concept to delivery, ensuring that technical dependencies are mapped, risks are mitigated, and stakeholders are kept informed through high-signal reporting. You are responsible for the success of each program, setting and managing expectations within the working group and the leadership. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing - Outline Program Goals: outline goals for an engineering initiative and build alignment and shared vision within the working group to achieve the program outcomes and deliverables. Partner with Engineering leaders to understand constraints and translate them into requirements or plan workarounds that are acceptable. - Cross-Team Coordination and Collaboration: work with multi-disciplinary software engineering teams through continuous coordination, weekly reviews, status check points. Understanding the end-to-end cycle of product delivery and collaborate with multiple leaders and teams including Development, Quality Assurance, Site Reliability Engineering, DevOps and Senior Leadership. - Project Management: build and maintain comprehensive project plans including tasks dependency charts and risk register. Manage multiple concurrent workstreams without losing sight of the critical path. Build a rhythm of reporting project statuses in the form of Executive Summaries and Detailed Status to the working groups. - Risk & Stakeholder Management: identify potential bottlenecks and program risks early, including technical, resources and other factors that can impact the outcome of a program. You are responsible for mitigation strategies and provide transparent reporting to senior leadership. Conduct simple audits, checkpoints, and milestone reviews to assess risk. - Change management: expect and manage change through impact assessment, communications and driving decisions. - Influencing and Conflict Resolution: Build strong, trust-based relationships across the organization. Understand our ecosystem, influence decisions, and advise decision makers to help the project success. Build consensus and shared vision by bringing options to the table. Navigate healthy conflict and drive consensus to keep the program moving forward. - Other duties as needed About You - Bachelor’s in Computer Engineering, Computer Science, or equivalent technical field; relevant work experience will also be considered. - 5+ years in Technical Program Management in a SaaS Software company, on an Engineering Team. - Held a position as an Engineering Leader with a SaaS platform or a Cyber Security environment. - Good understanding of standard software practices like Agile, Scrum, release management etc. - Experience working with cloud-scale infrastructure, software components, and product architecture. Well versed with services offered by hyperscalers, such as AWS. - Power user of tools like JIRA, ensuring optimized workflows, accurate data for reporting, and single source of truth for the project activities. - Articulate product and project technology to all levels of an organization. - Ability to operate independently in a fast-paced, high-growth environment and deliver high impact outcomes. Comfortable with ambiguity and can define details without supervision. - You are inherently curious to learn and understand the ecosystem that you will be working, Curiosity is one of our core values. - Previous experience collaborating with a global team, especially in a fully remote cultures and managing the accountability of tasks. - Excellent written and verbal communication skills are required for this role to be successful. We are a collaborative, fast moving and succinct organization, with a communication style to match. About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $150,000- $275,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000- $275,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-MM #LI-Remote #LI-Hybrid #BI-Remote #BI-Hybrid