• Supporting the efficient and accurate processing of insurance claims. • Liaising with customers, veterinary practices, and internal stakeholders to gather required information. • Assessing claims and communicating outcomes. • Actively chasing, requesting and gathering information required for claims assessment and underwriting referrals. • Approving claims and communicating outcomes clearly to customers. • Communicating claim decline decisions professionally and sensitively. • Responding to claim enquiries via phone and email. • Answering and resolving inbound customer queries. • Maintaining clear, efficient communication with customers and stakeholders. • Ensuring customer satisfaction is exceeded while meeting service standards. • Producing high-quality documentation and maintaining accurate records. • Completing a variety of administrative tasks with attention to detail. • Ensuring team SLA and KPI targets are consistently met. • Maintaining comprehensive knowledge of company products. • Undertaking regular learning and development in line with company requirements. • Sharing knowledge and expertise with colleagues.

Role Description The Project Controls Director will provide leadership to the Projects & Programs service line within the Center of Excellence (COE). This role is accountable for defining and delivering enterprise-level controls strategy across capital planning, PMO governance, Audit & Compliance management for a large, complex client portfolio. - Lead the Controls function, focusing on PMO/process development, governance/compliance, & capital planning. - Establish & maintain the Project Controls program and deliverables for large scale capital programs (tools, technology, processes, and procedures). - Advise and lead the development of processes, tools, AI opportunities, and strategies to aid the P&P team in managing project scope, timelines, and budgets. - Identify risks, develop risk and corrective action strategies, and adjust to ensure project success. - Provide detailed analysis to project managers, clients, regional teams, engineering, or other third parties on cost risk, issues, and/or mitigations. - Analyze project financial trends by comparing budget against actual and forecast data; provide recommendations and guidance to the P&P team and client as needed. - Make recommendations for developing and improving project control and finance processes. - Maintain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives. - Implement and manage P&P account governance process. - Maintain client & FV peer relationships and manage escalated issues to conflict resolution. - Regularly interface with internal and external clients to ensure successful delivery of project management services, client goals, and objectives. - Demonstrate competence in a broad range of varied services and operate in a complex/non-routine environment. - Lead, mentor, and develop cross-functional teams, fostering a collaborative environment and a culture of continuous improvement. - Active management of Project Controls staff, including adherence to company policy/procedures, staff development, performance management, and team motivation. - Ensure compliance with contractual requirements, all regulating entities, and client expectations. - Develop and maintain a network of best-in-class professionals and execute strategic recruitment and retention plans. Qualifications - Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration or related field. Master's degree preferred. Certification preferred. - Ten or more years of related experience with 2 or more years of management experience required. - Skilled in client relations, client management, and consulting. - Ability to contribute to the strategic direction of the assigned department or practice area. - Advanced project management skills with expertise in the project management business. - Excellent verbal and written communication skills. - Highly organized with strong analytical skills. - Proficient working knowledge of accounting and financial reporting, budgeting, scheduling, and processes as they relate to corporate real estate, design, and construction. - Software skills: Microsoft Office applications. Requirements - Active management of Project Controls staff, including adherence to company policy/procedures. - Responsibility for performance of staff and resources to ensure compliance with contractual requirements. - Ensure deliverables are fulfilled including SLA and KPI requirements. Benefits - Health, vision, and dental insurance. - Flexible spending accounts. - Health savings accounts. - Retirement savings plans. - Life and disability insurance programs. - Paid and unpaid time away from work. - Competitive pay, which may vary depending on eligibility factors.

Role Description We are seeking a detail-oriented and proactive Subcontracts Administrator to oversee the full lifecycle of subcontract management. This role is pivotal in ensuring that all subcontracted work aligns with prime contract requirements, particularly concerning flow-down clauses, compliance standards, and performance metrics. The ideal candidate will possess a strong understanding of federal acquisition regulations and demonstrate exceptional negotiation and organizational skills. This position plays a vital role in ensuring subcontracted efforts comply with prime contract requirements, especially with regard to flow-down clauses, regulatory compliance, and performance tracking. The successful candidate will possess a strong grasp of federal acquisition regulations and bring a strategic approach to negotiation, compliance monitoring, and cross-functional collaboration. The Subcontracts Administrator will work closely with internal stakeholders to align subcontracting practices with organizational goals, ensuring quality, accountability, and contractual integrity across all subcontracted efforts. Responsibilities Include: - Administer subcontracts from pre-award to closeout, including drafting, negotiation, execution, and modification of agreements. - Ensure accurate implementation of flow-down clauses and obligations from prime contracts into subcontracts. - Monitor subcontractor compliance with applicable laws, FAR/DFARS regulations, and company policies. - Track subcontractor performance, deliverables, and schedules, initiating corrective actions as needed. - Maintain detailed subcontract files and documentation to ensure audit readiness. - Collaborate with legal, finance, procurement, and project management teams to support organizational objectives. Qualifications - Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. - Minimum of 2 years of experience in subcontracts administration, preferably within the federal contracting environment. - Proficiency in interpreting and applying FAR/DFARS regulations. - Strong negotiation and analytical skills. - Excellent written and verbal communication abilities. Requirements - Certified Federal Contracts Manager (CFCM) or equivalent is a plus. - Experience with subcontract types such as Cost-Plus, Fixed Price, and Time & Materials. - Knowledge of compliance requirements related to labor laws, environmental regulations, and data security protocols. - Proficient experience using SharePoint, Excel, Word, Deltek Costpoint and SAM.gov website. Benefits - 100% employee paid Medical, Dental, and Vision insurance - 401(k) Retirement Plan with Company Match and Roth IRA option - Employer Paid Life Insurance and AD&D, Short-Term and Long-Term Disability - Flexible Spending Accounts - Professional Development Opportunities - Paid Time Off and Holidays - Various Employee Perks and Discounts

Role Description Under the supervision of the Director of the Substance Use Contract Management Area, the Contract Administration Manager performs advanced contract administration tasks and assists with daily operational oversight of the area, which manages over 500 contracts valued at more than $360 million per state fiscal year. - Performs advanced (senior-level) contract administration work. - Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. - Establishes goals, objectives, and procedures for the management and administration of substance use contracts. - Coordinates and leads initiatives designed to strengthen contract management and administration functions. - Regularly reports data to leadership and provides technical assistance to SU contract management area staff. - Requires a comprehensive understanding of 2 CFR 200 for compliance and effective oversight. - Provides leadership within the unit and may assign work, supervise activities, and lead projects. - Ability to work under pressure in a fast-paced, high-demand environment. Qualifications - Knowledge of state and federal laws, regulations, policies, and requirements specific to substance use disorder services and contract management. - Knowledge of business processes, process improvement methodologies, and contract management systems/practices. - Knowledge of the government program service delivery system. - Knowledge of relevant computer software applications. - Skills in writing and presenting complex documents, reports, regulations, policies, and procedures. - Skills in project management and effectively solving problems and resolving conflicts. - Skills in analyzing and interpreting large, complex data sets and synthesizing information into reports and policies. - Skills in managing multiple and competing priorities effectively. - Ability to build and maintain effective working relationships with various stakeholders. - Ability to evaluate the performance of staff or contractors delivering services. - Ability to implement change and lead cross-functional teams to design and improve work processes. - Ability to establish goals and objectives while working independently and delivering results in complex environments. - Ability to learn and utilize advanced software applications required for successful job performance. - Ability to make independent and sound technical decisions and analyze new situations when encountered. Requirements - Certified Texas Contract Manager (CTCM) or secure CTCM within 12 months. - Experience leading or managing a contract management team. - Experience with data and systems related to the work of SU CMA such as SCOR, CAPPS Fin, BHSMS, CMBHS, SharePoint and Smartsheet, preferred. - Certified Texas Contract Manager (CTCM), preferred. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.