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Twoconnect logo
Twoconnect

We facilitate business growth through our managed offshoring services.

Claims Administrator, Insurance Experience

AdministrationAdministrationFull TimeRemoteSeniorTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

60 days ago

Salary

0

Seniority

Senior

Professional CertificateExperience acceptedEnglish

Job Description

Claims Administrator, Insurance Experience

Twoconnect

• Supporting the efficient and accurate processing of insurance claims. • Liaising with customers, veterinary practices, and internal stakeholders to gather required information. • Assessing claims and communicating outcomes. • Actively chasing, requesting and gathering information required for claims assessment and underwriting referrals. • Approving claims and communicating outcomes clearly to customers. • Communicating claim decline decisions professionally and sensitively. • Responding to claim enquiries via phone and email. • Answering and resolving inbound customer queries. • Maintaining clear, efficient communication with customers and stakeholders. • Ensuring customer satisfaction is exceeded while meeting service standards. • Producing high-quality documentation and maintaining accurate records. • Completing a variety of administrative tasks with attention to detail. • Ensuring team SLA and KPI targets are consistently met. • Maintaining comprehensive knowledge of company products. • Undertaking regular learning and development in line with company requirements. • Sharing knowledge and expertise with colleagues.

Job Requirements

  • Tertiary Qualification or relevant work experience (e.g. Business Administration, Office Administration, Communications, or a related discipline).
  • Proven experience in a customer service/administrative role (Insurance and claims experience advantageous but not essential).
  • Strong written and verbal communication skills, with the ability to handle sensitive situations professionally.
  • High level of attention to detail and accuracy.
  • Strong organisational and time management skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Problem-solving mindset with a proactive approach.
  • Ability to work both independently and collaboratively within a team.
  • Competency in using internal systems and Microsoft Office applications.
  • Willingness to learn and maintain knowledge of company products and regulatory requirements.

Benefits

  • Work from home
  • Mon - Fri: 5:00 PM – 2:00 AM PHT or 4:00 PM – 1:00 AM PHT (adjustments will be made for daylight saving time)
  • HMO with 1 free dependent and medical reimbursements
  • Government-mandated benefits
  • Work from home allowances
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

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