The Claims Administrator is responsible for supporting the efficient and accurate processing of insurance claims. This role involves liaising with customers, veterinary practices, and internal stakeholders to gather required information, assess claims, and communicate outcomes. The position requires strong attention to detail, excellent communication skills, and the ability to manage tasks in a timely and professional manner while meeting service and regulatory standards. - Actively chase, request and gather information required for claims assessment and underwriting referrals. - Approve claims and communicate outcomes clearly to customers. - Communicate claim decline decisions professionally and sensitively. - Respond to claim enquiries via phone and email. - Answer and resolve inbound customer queries. - Maintain clear, efficient communication with customers, veterinary practices and other third parties to obtain information and progress claims. - Ensure customer satisfaction is exceeded while meeting company and regulatory service standards. - Produce high-quality documentation and maintain accurate records in internal systems. - Complete a variety of administrative tasks with strong attention to detail. - Complete daily tasks in a timely manner, using effective problem-solving skills. - Ensure team SLA and KPI targets are consistently met. - Maintain comprehensive knowledge of company products. - Undertake regular learning and development in line with company and FCA requirements. - Share knowledge and expertise with colleagues. - Support other departments when required. - Proactively identify and contribute to improvements in operational claims processes.

• Solve complex problems and identify potential future issues across platforms and services • Manage systems data for clients and provide day-to-day solutions and security compliance • Oversee a queue of assignments and work directly with technicians • Collaborate with diverse individuals and recommend modernization options

• Responsible for the administrative handling of our funding projects on a part-time basis • Ensure that all contracts, supporting documents, and submissions are complete, accurate and submitted on time • Primary contact for our clients regarding the organizational aspects of the funding process • Creation and management of consultant contracts • Collection, verification and documentation of all required client evidence • Coordination and tracking of signatures • Preparation and timely submission of documents to BAFA • Monitoring deadlines and process steps • Structured filing and documentation of all relevant materials • Communication with clients on organizational inquiries • Close coordination with our internal consulting team

About BJAK We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient. We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region. We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI. Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission. About the Role As a Total Rewards Specialist, you will own the execution, accuracy, and continuous improvement of BJAK’s compensation and benefits programs. This is a hands-on, detail-driven role focused on ensuring our reward structures are competitive, compliant, and scalable as the organisation grows across markets. You will work closely with People Ops, HRBPs, Finance, and leadership to support salary reviews, benefits administration, and rewards-related decision-making. What You Will Be Doing - Support the design, implementation, and maintenance of salary structures, incentive schemes, and rewards frameworks. - Conduct compensation benchmarking and market surveys to ensure competitiveness and internal equity. - Prepare salary review proposals, adjustments, and reporting for leadership and approval processes. - Administer employee benefits programs including medical, insurance, retirement, leave, and allowances. - Liaise with external benefits providers and handle employee queries related to compensation and benefits. - Ensure compliance with statutory requirements, labor laws, and internal policies across compensation and benefits. - Maintain accurate records and prepare reports to support audits, management review, and people analytics. - Support HR projects and initiatives related to rewards, policy updates, and scaling people systems. What You Will Need - Experience in compensation & benefits, total rewards, or HR roles with strong C&B exposure. - Solid understanding of local labor laws, statutory contributions, tax regulations, and benefits administration. - Strong analytical skills with attention to detail and comfort working with data, benchmarks, and reports. - Experience working with HRIS systems and spreadsheets. - Clear communication skills and confidence handling employee-facing queries. - A practical, execution-oriented mindset—focused on getting details right and improving systems over time. (Experience with regional or international compensation frameworks is a strong advantage, but not mandatory.)