Overview National Debt Relief is seeking a collaborative and operationally minded Manager of Marketing Operations to support the analytics infrastructure and cross-functional workflows that power our marketing measurement capabilities. Reporting to the Director of Affiliate Analytics, this role sits at the intersection of analytics, stakeholder management, and operational execution helping ensure that insights reach the right people, at the right time, in the right format. This is not a heads-down analysis role. The ideal candidate is someone who excels at building relationships across teams, driving clarity in ambiguous environments, and translating analytical work into business-ready outputs. You will partner closely with marketing, finance, and data engineering to keep reporting pipelines running smoothly and to support the analytics team's ability to operate at scale. Responsibilities - Serve as a primary point of contact between the analytics team and cross-functional stakeholders, including marketing leadership, finance, and data engineering - Partner with internal teams to translate business questions into well-scoped analytical projects, and ensure outputs are packaged in ways that drive action - Maintain and improve operational documentation, including reporting cadences, data dictionaries, dashboard inventories, and process workflows - Support the development and upkeep of dashboards and standardized reporting, coordinating with data engineering to surface clean, reliable data - Own the maintenance of partner payout rules across reporting systems, ensuring accrued costs are accurate for day-to-day reporting and that end-of-month reconciled costs align between partner team managed rules and the finance team - Facilitate cross-functional meetings, project syncs, and executive readouts, preparing materials and ensuring follow-through on action items - Identify gaps in reporting coverage or analytical workflows and proactively propose solutions in partnership with the broader analytics team - Help manage relationships with external data vendors and analytics platform providers, escalating issues and coordinating on product questions as needed Qualifications Education/Experience: - Bachelor's degree in a quantitative, business, or communications-adjacent discipline - 6 years of experience in analytics operations, marketing analytics, or a related field within a cross-functional business environment - Experience working with payout structures, cost accruals, or financial reconciliation processes in a marketing or partner context is a strong plus - Strong understanding of digital marketing channels and how performance data flows from platforms into reporting environments - Proven track record of managing stakeholder relationships across multiple teams and seniority levels - Financial services experience preferred - Experience in affiliate marketing is a plus, though not required Required Skills/Abilities: - Highly organized with strong project management instincts, able to juggle competing priorities without losing track of details - Excellent written and verbal communication skills, with the ability to present analytical concepts clearly to non-technical audiences - Comfortable operating in a fast-paced, evolving environment where processes are still being built - Experience working with BI tools such as Sigma, Looker, or Tableau; comfort navigating data at the SQL level is a plus National Debt Relief Role Qualifications: - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $124,500 to $143,000 annually. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE

• Lead, develop, and mentor a team of marketing technology professionals, supporting their career growth. • Partner with cross-functional teams in the Digital (IT) organization to ensure alignment of marketing technology goals with broader company objectives. • Act as a manager for marketing operations platforms, providing strategic direction on tool and platform decisions. • Guide the development of integration roadmaps in collaboration with marketing operations and other organizational teams. • Oversee the reliable operation and scalability of systems such as Marketo and third-party tools. • Provide solution architecture support to design and maintain robust integrations between marketing tools. • Advise on and validate marketing data models within Marketo and other connected systems to eliminate silos. • Ensure adherence to a marketing taxonomy, enabling connected and analyzable data across platforms. • Work with engineering, product, sales, marketing, and customer support teams to identify business challenges and align solutions. • Identify and propose process improvements to enhance team performance and customer satisfaction. • Promote automation and efficiency gains in availability, scaling, monitoring, and operational capacity.

• Translate marketing assets — including graphics, video, website content, and sales collateral — between Spanish and English to support LATAM market expansion • Own event logistics end-to-end, from pre-production planning through post-event reporting, across conferences, podcast-style recordings, and more • Manage and organize content assets across campaigns, sales materials, and brand collateral • Provide marketing administrative support including scheduling, internal communications, and document management • Publish weekly status reports on Jira ticket updates and cross-departmental project progress across marketing, product, and growth • Support ongoing campaign operations and assist with performance reporting and dashboard updates • Coordinate communications with vendors and freelancers supporting outsourced production work

Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com. Our Ways of Working Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere. What The Role Is Babylist is hiring a Vice President of Customer Support & Operations to lead two critical functions that power the Babylist experience: Support and Health Operations. This is an opportunity to shape the future of how we support our users through AI-driven and people-based experiences. You’ll build the systems, teams, and operations that deliver excellent service at scale. Support is a vital part of the Babylist brand and our user experience. Reporting to the Chief Product Officer, this is a hands-on, operator-first leadership role. You are accountable for building, running, and continuously improving the core customer support and health operations. The VP of Customer Support & Operations role combines operational excellence with innovation, leveraging AI, automation, and people-based service to deliver fast and effective support. You’ll define the vision, structure, and systems that enable Babylist to grow while staying true to our core value: We Love Our Users. Who You Are - 15+ years of experience leading customer support, or operational functions in a tech-forward, user-centric environment; experience with revenue cycle management or healthcare operations is a plus - Proven track record of developing strategy in high-growth, user-centered companies that improves both user experience and business performance; knows how to bring teams along through change and growth - Owned user-facing systems and operations, making data-driven decisions about new features, processes, and experiences that directly impact users - Experienced operating in a technology- and data-forward environment, working closely with Engineering and Product to deliver intelligent, user-centric outcomes. Understands how AI and machine learning shape support and quality systems, and how to lead human-AI teams effectively - Built operational mechanisms from the ground up to measure team performance, user satisfaction, and quality; created transparent reporting systems that inform the company, rally resources, and align teams around key initiatives - Built and scaled organizations and culture, designing teams, developing leaders, and creating accountability systems that raise performance and deliver results - Partnered with Finance to build and use financial models, diving deep into operational and cost drivers to inform decisions that improve efficiency and strengthen both user experience and business performance - Served as an executive and company leader, trusted to bring clarity and alignment across Product, Engineering, and Operations — consistently driving continuous improvements to the user experience and operational performance - Not required, but valued: knowledge of healthcare billing, insurance claims, privacy, and financial compliance requirements; builds teams and processes that operate with accuracy, consistency, and compliance How You Will Make an Impact - Own the end-to-end Support and revenue cycle management operating model — designing the structure, workflows, and success metrics that ensure efficiency, reliability, and an exceptional user experience - Own the revenue cycle management operational goals: You have direct ownership of the RCM operational goals and their impact on the business. This includes driving greater impact/efficiency from timely filing, denial management, and payment receipt and posting - Develop and execute the strategic plan including long-term capacity planning, resourcing models, and measurable performance objectives tied to company goals - Build the foundation for an AI-enabled support organization, establishing policies, SOPs, and knowledge systems for both human and AI copilots. Partner with Technology to ensure AI and automation deliver high-quality, consistent outcomes that meet the Babylist standard. - Establish operational and performance mechanisms that track service quality, user satisfaction, team efficiency, and cost to serve — building dashboards and reports that provide visibility for executives and teams across Babylist - Lead regular business reviews (MBRs) that communicate performance trends, key risks, and improvement initiatives; ensure decisions are informed by accurate, timely data - Build and maintain a data-driven culture, ensuring every major operational decision is grounded in metrics, user feedback, and clear success criteria - Partner with Product, Engineering, and Operations to identify and resolve root-cause issues impacting the user experience, and to prioritize the right investments in tools, automation, and process improvement - Partner with Finance and Data to forecast support demand, model operational costs, and evaluate investments in automation, AI, and staffing efficiency - Lead and develop high-performing teams and leaders, setting clear expectations, career paths, and mechanisms for accountability and continuous improvement - Ensure compliance and process integrity, maintaining the controls and oversight required to meet healthcare, privacy, and financial standards - Represent Support at the executive level, influencing company strategy, aligning priorities, and ensuring operational decisions reflect Babylist’s commitment to We Love Our Users Why You Will Love Working At Babylist Our Culture - We work with focus and intention, then step away to recharge - We believe in exceptional management and invest in tools and opportunities to connect with colleagues - We build products that positively impact millions of people's lives - AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact Growth & Development - Competitive pay and meaningful opportunities for career advancement - We believe technology and data can solve hard problems - We're committed to career progression and performance-based advancement Compensation & Benefits - Competitive salary with equity and bonus opportunities - Company-paid medical, dental, and vision insurance - Retirement savings plan with company matching and flexible spending accounts - Generous paid parental leave and PTO - Remote work stipend to set up your office - Perks for physical, mental, and emotional health, parenting, childcare, and financial planning About Compensation We use a market-based approach to compensation. The base starting salary range for this role is: $244,000.00 - $293,200.00 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Important Notices Interview Process & Consent Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription. Interview Integrity During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments. Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration. Official Communication All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page. SMS Consent You may opt in to receive text message updates about your application or interviews. Opting out will not affect your application status—communication will continue via email or phone. Message and data rates may apply. 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