National Debt Relief, LLC.

Overview In the Client Success Agent role, you’ll bring courage into every conversation, empowering clients with the confidence to take control of their financial future. Your compassion and expert guidance will inspire resilience and progress throughout their debt relief journey. The Client Success Agent provides exceptional voice support in an unscripted environment for clients enrolled in the company’s debt settlement program. A typical day includes handling inbound and outbound calls regarding complex financial situations, maintaining accurate account documentation, and building strong rapport with clients. By exemplifying the company’s core values, Client Success Agents help drive high satisfaction and ensure clients receive the best possible service experience. This position has an expected start date of 6/15/2026. This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. The Client Success Agent role includes two levels that reflect increasing proficiency, scope, and responsibility: - Client Success Agent I – Developmental stage focused on mastering core responsibilities. Agents are expected to complete required training and demonstrate proficiency within the first six months in order to progress to Client Success Agent II. - During the development track, agents may begin receiving increased exposure to legal‑related calls after completing required legal upskill training, while still operating as Level I agents. - Client Success Agent II – Applies advanced knowledge and manages more complex client scenarios, including legal and escalation related matters. We are seeking individuals who are available for the following 8 hour shift scheduling options. Scheduling decisions are based on business need and will be confirmed prior to hiring. - Tuesday – Saturday from 7 a.m. – 4 p.m. Mountain Time - Monday – Friday from 9 a.m. – 6 p.m. Mountain Time or from 10 a.m. – 7 p.m. Mountain Time Responsibilities - Utilize CRM software (Salesforce) to respond to client calls and address concerns. - Resolve client inquiries and complex financial situations using empathy, confidence, and subject matter knowledge. - Document client discussions clearly and concisely. - Present settlement proposals to clients for approval. - Guide clients toward next steps to progress toward their financial goals. - Escalate and direct clients to leadership or other departments as needed. Level DistinctionClient Success Agent I – Development Track (Level 1) - Complete required Client Success Agent training and demonstrate proficiency in core responsibilities. - Handle standard client inquiries and occasional legal overflow using foundational legal training. - After completing legal upskill training, Level I agents may receive additional legal call exposure as part of the development track, while remaining in the Level I role until promotion eligibility is met. - Build proficiency in client de-escalation, solutioning, and problem resolution. - Strengthen competency across systems, process navigation, and documentation accuracy. - The development track may last up to six months and includes both training and production time before consideration for advancement. Client Success Agent II (Level 2) - Apply knowledge gained through successful completion of Client Success Agent I responsibilities. - Primarily manage legal, pre-legal, lawsuit, summons, and creditor escalation calls. - Conduct complex de-escalations with distressed or high-stakes client situations. - Interpret legal documentation and provide accurate next-step guidance. - Maintain elevated compliance standards and documentation accuracy. - Serve as a subject matter resource on legal workflows, high-risk patterns, and escalation trends. Qualifications Education/Experience Requirements - High school diploma or equivalent required; bachelor's degree preferred. - Minimum 2 years in a customer service or relationship-based support role required. - Financial services or banking experience preferred. Level 2 RequirementTo qualify for Client Success Agent II, individuals must: - Successfully complete all components of the Client Success Agent I role, including required training. - Demonstrate proficiency in core responsibilities and sustain performance expectations. - Complete up to six months of experience as a Client Success Agent I (inclusive of training and production time). - Meet expectations outlined in the evaluation criteria for advancement (training performance, production trends, and legal upskilling assessment). - Demonstrate readiness for increased legal responsibilities following the development track, including consistent performance across legal call exposure. Required Skills/Abilities - Ability to de-escalate vulnerable clients using empathy and active listening. - Strong working knowledge of client service processes and use of internal knowledge bases. - Exceptional attention to detail; strong organizational and multi system navigation skills. - Strong critical thinking and problem-solving abilities. - Ability to remain calm, confident, and professional when handling complex issues. - Proficiency in Microsoft Excel and Office. - Ability to clearly explain debt settlement program details. - Ability to recall and accurately document detailed client conversations in Salesforce. National Debt Relief Role Qualifications: - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback - Available for full-time position, overtime eligible if classified non-exempt Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $20/hr + eligible for performance based bonuses. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE

Overview In the Client Success Agent role, you’ll bring courage into every conversation, empowering clients with the confidence to take control of their financial future. Your compassion and expert guidance will inspire resilience and progress throughout their debt relief journey. The Client Success Agent provides exceptional voice support in an unscripted environment for clients enrolled in the company’s debt settlement program. A typical day includes handling inbound and outbound calls regarding complex financial situations, maintaining accurate account documentation, and building strong rapport with clients. By exemplifying the company’s core values, Client Success Agents help drive high satisfaction and ensure clients receive the best possible service experience. This position has an expected start date of 6/15/2026. This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. The Client Success Agent role includes two levels that reflect increasing proficiency, scope, and responsibility: - Client Success Agent I – Developmental stage focused on mastering core responsibilities. Agents are expected to complete required training and demonstrate proficiency within the first six months in order to progress to Client Success Agent II. - During the development track, agents may begin receiving increased exposure to legal‑related calls after completing required legal upskill training, while still operating as Level I agents. - Client Success Agent II – Applies advanced knowledge and manages more complex client scenarios, including legal and escalation related matters. We are seeking individuals who are available for the following 8 hour shift scheduling options. Scheduling decisions are based on business need and will be confirmed prior to hiring. - Tuesday – Saturday from 8 a.m. – 5 p.m. Central Time - Monday – Friday from 10 a.m. – 7 p.m. Central Time or from 11 a.m. – 8 p.m. Central Time Responsibilities - Utilize CRM software (Salesforce) to respond to client calls and address concerns. - Resolve client inquiries and complex financial situations using empathy, confidence, and subject matter knowledge. - Document client discussions clearly and concisely. - Present settlement proposals to clients for approval. - Guide clients toward next steps to progress toward their financial goals. - Escalate and direct clients to leadership or other departments as needed. Level DistinctionClient Success Agent I – Development Track (Level 1) - Complete required Client Success Agent training and demonstrate proficiency in core responsibilities. - Handle standard client inquiries and occasional legal overflow using foundational legal training. - After completing legal upskill training, Level I agents may receive additional legal call exposure as part of the development track, while remaining in the Level I role until promotion eligibility is met. - Build proficiency in client de-escalation, solutioning, and problem resolution. - Strengthen competency across systems, process navigation, and documentation accuracy. - The development track may last up to six months and includes both training and production time before consideration for advancement. Client Success Agent II (Level 2) - Apply knowledge gained through successful completion of Client Success Agent I responsibilities. - Primarily manage legal, pre-legal, lawsuit, summons, and creditor escalation calls. - Conduct complex de-escalations with distressed or high-stakes client situations. - Interpret legal documentation and provide accurate next-step guidance. - Maintain elevated compliance standards and documentation accuracy. - Serve as a subject matter resource on legal workflows, high-risk patterns, and escalation trends. Qualifications Education/Experience Requirements - High school diploma or equivalent required; bachelor's degree preferred. - Minimum 2 years in a customer service or relationship-based support role required. - Financial services or banking experience preferred. Level 2 RequirementTo qualify for Client Success Agent II, individuals must: - Successfully complete all components of the Client Success Agent I role, including required training. - Demonstrate proficiency in core responsibilities and sustain performance expectations. - Complete up to six months of experience as a Client Success Agent I (inclusive of training and production time). - Meet expectations outlined in the evaluation criteria for advancement (training performance, production trends, and legal upskilling assessment). - Demonstrate readiness for increased legal responsibilities following the development track, including consistent performance across legal call exposure. Required Skills/Abilities - Ability to de-escalate vulnerable clients using empathy and active listening. - Strong working knowledge of client service processes and use of internal knowledge bases. - Exceptional attention to detail; strong organizational and multi system navigation skills. - Strong critical thinking and problem-solving abilities. - Ability to remain calm, confident, and professional when handling complex issues. - Proficiency in Microsoft Excel and Office. - Ability to clearly explain debt settlement program details. - Ability to recall and accurately document detailed client conversations in Salesforce. National Debt Relief Role Qualifications: - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback - Available for full-time position, overtime eligible if classified non-exempt Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $20/hr + eligible for performance based bonuses. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE

Role Description In the Client Success Agent role, you’ll bring courage into every conversation, empowering clients with the confidence to take control of their financial future. Your compassion and expert guidance will inspire resilience and progress throughout their debt relief journey. The Client Success Agent provides exceptional voice support in an unscripted environment for clients enrolled in the company’s debt settlement program. A typical day includes: - Handling inbound and outbound calls regarding complex financial situations - Maintaining accurate account documentation - Building strong rapport with clients By exemplifying the company’s core values, Client Success Agents help drive high satisfaction and ensure clients receive the best possible service experience. This position has an expected start date of 6/15/2026. This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. The Client Success Agent role includes two levels that reflect increasing proficiency, scope, and responsibility: - Client Success Agent I – Developmental stage focused on mastering core responsibilities. - Client Success Agent II – Applies advanced knowledge and manages more complex client scenarios, including legal and escalation related matters. Responsibilities - Utilize CRM software (Salesforce) to respond to client calls and address concerns. - Resolve client inquiries and complex financial situations using empathy, confidence, and subject matter knowledge. - Document client discussions clearly and concisely. - Present settlement proposals to clients for approval. - Guide clients toward next steps to progress toward their financial goals. - Escalate and direct clients to leadership or other departments as needed. Level Distinction - Client Success Agent I – Development Track (Level 1) - Complete required Client Success Agent training and demonstrate proficiency in core responsibilities. - Handle standard client inquiries and occasional legal overflow using foundational legal training. - Build proficiency in client de-escalation, solutioning, and problem resolution. - The development track may last up to six months and includes both training and production time before consideration for advancement. - Client Success Agent II (Level 2) - Primarily manage legal, pre-legal, lawsuit, summons, and creditor escalation calls. - Conduct complex de-escalations with distressed or high-stakes client situations. - Maintain elevated compliance standards and documentation accuracy. Qualifications - High school diploma or equivalent required; bachelor's degree preferred. - Minimum 2 years in a customer service or relationship-based support role required. - Financial services or banking experience preferred. - To qualify for Client Success Agent II, individuals must: - Successfully complete all components of the Client Success Agent I role, including required training. - Demonstrate proficiency in core responsibilities and sustain performance expectations. - Complete up to six months of experience as a Client Success Agent I (inclusive of training and production time). Requirements - Ability to de-escalate vulnerable clients using empathy and active listening. - Strong working knowledge of client service processes and use of internal knowledge bases. - Exceptional attention to detail; strong organizational and multi-system navigation skills. - Strong critical thinking and problem-solving abilities. - Ability to remain calm, confident, and professional when handling complex issues. - Proficiency in Microsoft Excel and Office. - Ability to clearly explain debt settlement program details. - Ability to recall and accurately document detailed client conversations in Salesforce. Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program

Role Description National Debt Relief (NDR) is seeking highly skilled and technically curious Applied AI Engineers to join our growing Data & AI organization. Reporting to the Director of Applied AI, these roles will be foundational members of the Applied AI team responsible for the hands-on implementation of enterprise-grade Generative AI (GenAI) solutions. This is an exciting opportunity to build and deploy real-world, production-ready AI applications that transform client experiences, optimize internal operations, and unlock intelligent automation at scale. As an Applied AI Engineer, you will own the technical execution of GenAI initiatives — from prototyping to deployment. You’ll work closely with internal product, data, engineering, and digital teams, as well as external vendors, to deliver practical solutions powered by LLMs, RAG pipelines, and conversational AI. Your work will span: - Chatbot development - Document processing - Summarization - Voice AI - AI-driven analytics This role is ideal for AI practitioners who have recent experience deploying production-grade GenAI solutions and want to continue building in a fast-moving, applied environment. Qualifications - Bachelor’s degree in data science, Computer Science, Statistics, or a related field required. - 4 years of experience in machine learning, NLP, or AI engineering, with recent focus on Generative AI. - Proven, hands-on experience building and deploying production-grade AI chatbots in the past 2 years. Requirements - Expert-level Python programming skills, including experience with modern ML and GenAI libraries (e.g., LangChain, Transformers, OpenAI, Hugging Face). - Proficiency in working with vector databases (e.g., FAISS, Pinecone, Chroma, Weaviate) and building RAG pipelines. - Experience with prompt engineering, model tuning, API orchestration, and LLM evaluation strategies. - Solid SQL skills and understanding of how to work with data stored in platforms like Snowflake. - Comfortable working in fast-paced, collaborative environments with product managers, engineers, and vendors. - Strong communication skills with the ability to explain complex AI behavior and performance to non-technical stakeholders. - Ability to foster a culture of collaboration, continuous improvement, and innovation. Preferred Skills/Abilities - Experience in financial services or a related industry. - Experience deploying voice AI or conversational AI agents in telephony environments. - Familiarity with Snowflake, dbt, and data pipelines used in support of AI solutions. - Experience working with or integrating Salesforce data and workflows. - Exposure to GenAI use cases including document understanding (OCR/NLP), summarization, or personalized insights. - Prior experience supporting regulated environments or customer service applications. National Debt Relief Role Qualifications - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. - Available for full-time position. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. The salary for this position is $129,500.00 to $149,000.00. Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program Company Description National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Role Description As a recognized leader in the debt relief industry, we’re seeking compassionate, results-driven Inside Sales Representatives who can empower future clients to regain financial confidence and reclaim their sense of well-being. Every interaction is an opportunity to ignite the courage clients need to take bold steps toward their financial future. Through your compassion and expertise, you help them build resilience and move forward on their debt relief journey. The ideal candidate will become an expert in our debt relief solutions and deliver best-in-class consultations to prospective clients. They are comfortable navigating sensitive and stressful conversations, remaining calm, professional, and empathetic while supporting consumers as they take steps toward financial stability. They are flexible to work varied schedules and can adapt to changing business needs. They are results-driven, with a passion to perform at high levels, and eager to leverage our targeted marketing channels, which eliminate the need for cold calling. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. This is a remote position with an expected start date of 6/5/2026. Work schedules for this role are variable and fluctuate based on business and operational needs and may include evenings, weekends, and non-consecutive days off and typically supports 8-hour shifts within our operational hours. Responsibilities - Consult and enroll qualified clients into National Debt Relief’s debt relief programs or recommended options. - Document client discussions clearly and concisely using Salesforce customer relationship management software. - Complete IAPDA certification within the first year (company sponsored). - Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines. - Adhere to National Debt Relief and Sales department policies and procedures and any applicable changes to either. - Accurately recall and document call information, skillfully navigate multiple computer systems with strong multitasking abilities. - De-escalate stressful situations, provide empathetic support to vulnerable clients, and be open to receiving and applying constructive feedback to continuously improve performance. Qualifications - 2+ years of experience in a client-facing role, or a college associate's degree equivalent. - Sales experience a plus. - Strong business acumen and professionalism. - Excellent communication skills both verbal and written. - Previous remote work experience highly preferred. - Reliable attendance and punctuality are essential. - Career-minded with a focus on long-term advancement within the organization. - Proven ability to remain effective and adjust promptly in a fast-paced workplace. - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. Base rate for position starts at $31,200 annually. Role is eligible for uncapped commissions and bonuses which bring total average compensation your first year to $85,000 annually. The top 20% of the team can make up to $130K. Benefits - Generous Medical, Dental, and Vision Benefits. - 401(k) with Company Match. - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation. - 12 weeks Paid Parental Leave. - Pre-tax Transit Benefits. - No-Cost Life Insurance Benefits. - Voluntary Benefits Options. - ASPCA Pet Health Insurance Discount. - Wellness Incentive Program. - National Debt Relief is a certified Great Place to Work®!

Overview We are seeking a highly skilled DevOps & Cloud Architect to design, implement, and manage scalable, secure, and high-performance cloud infrastructure. This role will bridge development and operations, ensuring efficient CI/CD processes, robust system architecture, and adherence to best practices across cloud and Salesforce environments, with a strong emphasis on AI-driven automation. Responsibilities - Design and architect cloud-native and hybrid solutions across platforms such as AWS, Azure, or GCP - Define and implement DevOps strategies, frameworks, and best practices - Build and maintain scalable, resilient, and secure infrastructure - Lead the design and optimization of CI/CD pipelines for faster and reliable deployments - Implement and manage Salesforce DevOps processes using Salesforce DX (SFDX) - Design and automate Salesforce deployment pipelines (metadata/API-based deployments, CI/CD integration) - Manage version control and branching strategies for Salesforce and cloud applications - Establish infrastructure as code (IaC) practices using tools like Terraform, CloudFormation, or ARM templates - Ensure system reliability, performance, and cost optimization - Implement monitoring, logging, and alerting solutions - Leverage AI-assisted development tools to improve developer productivity, code quality, and delivery speed - Design and implement AI-driven automation for CI/CD pipelines, testing, code reviews, and operational workflows - Define guardrails and governance for safe and controlled use of AI tools to prevent unnecessary refactoring and risk - Integrate AI-based insights into monitoring, anomaly detection, and incident management - Evaluate and adopt emerging AI/ML tools for DevOps, cloud operations, and Salesforce development - Collaborate with development, QA, Salesforce teams, and architecture teams to streamline delivery workflows - Define and enforce security, compliance, and governance standards across cloud and Salesforce platforms - Evaluate and integrate new tools, technologies, and automation practices - Provide technical leadership and mentorship to DevOps engineers and teams Qualifications Education/Experience: - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) - 8+ years of experience in DevOps, cloud engineering, or infrastructure roles Required Skills/Abilities: Required - Strong hands-on experience with at least one major cloud provider (AWS, Azure, or GCP) - Proven experience with Salesforce DX (SFDX) and Salesforce deployment processes - Experience with AI-assisted development tools and automation frameworks - Expertise in CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI, Azure DevOps) - Proficiency in Infrastructure as Code (Terraform, CloudFormation, etc.) - Strong scripting skills (Python, Bash, or similar) - Experience with containerization and orchestration (Docker, Kubernetes) - Solid understanding of networking, security, and system design principles - Experience with monitoring tools (Prometheus, Grafana, ELK, Datadog, etc.) - Experience with Git-based version control and branching strategies Preferred - Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) - Salesforce certifications (e.g., Salesforce Platform Developer, DevOps or Architect certifications) - Experience with Salesforce environments (Scratch Orgs, Sandboxes, Packaging) - Knowledge of DevSecOps and secure deployment practices - Familiarity with cost optimization and FinOps practices - Experience implementing AI-driven DevOps (AIOps) or intelligent automation solutions National Debt Relief Role Qualifications: - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $164,000 - $188,500 annually. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE

Overview National Debt Relief is seeking a highly organized individual with excellent communication skills to join our Talent Acquisition team on a temporary basis as a Recruiting Coordinator. The Recruiting Coordinator will manage employment applications, coordinate candidate interviews, and provide sourcing support to the team. This fully remote position is the perfect opportunity for someone who is early in their TA career and ready to make an impact. This role is a temporary opportunity with the potential to convert to a permanent role for the right person. Responsibilities - Coordinate all aspects of the hiring process, including but not limited to scheduling interviews, conducting interviews, hosting feedback sessions with teams, and following up with candidates. - Responsible for high-volume candidate and applicant management/tracking. - Manage the full-cycle recruiting process for high-volume roles. - Source candidates using the applicant tracking system and job boards (for example, LinkedIn and Indeed). - Provide a high-quality experience for every candidate from application to hire. - Support other ad hoc projects as required. Qualifications - Coordinate all aspects of the hiring process, including but not limited to scheduling interviews, conducting interviews, hosting feedback sessions with teams, and following up with candidates. - Responsible for high-volume candidate and applicant management/tracking. - Manage the full-cycle recruiting process for high-volume roles. - Source candidates using the applicant tracking system and job boards (for example, LinkedIn and Indeed). - Provide a high-quality experience for every candidate from application to hire. - Support other ad hoc projects as required. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $50,000 to $60,500. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE

Overview National Debt Relief is seeking a Cloud Network Engineer II to join our growing Infrastructure team. Reporting to the Manager of Network Services the Cloud Network Engineer II is responsible for implementing and operating cloud-first networking solutions across Azure and AWS, while supporting hybrid connectivity and enterprise network modernization initiatives. This role supports the evolution toward SD-WAN, SASE, and cloud-native networking while maintaining secure and reliable connectivity. Responsibilities Essential Duties/Responsibilities - Implement and support Azure and AWS cloud networking (VNets, VPC, routing, VPNs). - Support SD-WAN and SASE initiatives in partnership with InfoSec. - Configure and manage Fortinet and Cisco network solutions On-Prem and Cloud. - Partner with Systems Engineering on secure cloud connectivity and encryption. - Monitor network performance, availability, and security across cloud environments. - Support network automation and standardization initiatives. - Participate in incident response and network troubleshooting. - Maintain network documentation, diagrams, and standards. - Mentor Network Administrators and junior engineers on cloud networking concepts. - Participate in on-call rotation and after-hours support. Qualifications Education/Experience - Bachelor’s degree or equivalent experience. - 6 years of network engineering experience. - Strong experience with Azure networking required. - CCNP, NSE, or equivalent certification preferred. - Financial services experience a plus. Required Skills/Abilities - Strong understanding of cloud networking concepts and architectures. - Experience with Fortinet firewalls, VPN technologies. - Knowledge of routing protocols (BGP, OSPF, IPSEC). - Experience with Netskope a plus. - Familiarity with ITIL processes and change management. - Strong communication and collaboration skills. - Experience with Mergers & Acquisitions. - Experience troubleshooting / routing voice traffic. - Experience with Netskope as a plus. - Experience troubleshooting/routing voice traffic. National Debt Relief Role Qualifications: - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $140,000 to $161,000 annually. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE

Role Description National Debt Relief is seeking a Conversion Rate Optimization Specialist to support the scaling of the company’s experimentation efforts across high-impact digital experiences. This role plays a critical part in driving performance improvements across landing pages, lead capture flows, and the broader customer funnel through structured testing, data analysis, and cross-functional collaboration. The ideal candidate brings strong analytical skills, exceptional organization, and a systems-oriented mindset. They are comfortable working with data, identifying patterns, and translating insights into actionable recommendations that improve performance. The Conversion Rate Optimization Specialist will contribute to the full experimentation lifecycle, including: - Hypothesis generation - Project coordination - Quality assurance - Results analysis This role partners closely with cross-functional teams to ensure seamless execution and implementation of experiments and supports decision-making through data-driven insights. Qualifications - Minimum 2 years of relevant experience in marketing analytics, or a related field, or equivalent combination of education, internship, or hands-on experience. - Bachelor's degree required. Bachelor's degree in applied psychology, marketing communications or business (with marketing emphasis), preferred. - Prior experience / exposure to a regulated industry is a plus (finance, healthcare, etc.). Requirements - Strong analytical ability to collect, organize, visualize, and assimilate data, see patterns, draw conclusions, and find solutions that boost performance. - A systems-orientation to create and/or align with highly organized, repeatable processes and systems that methodically deliver sustained success efficiently. - Intermediate experience with Excel/Numbers and presentation software. - Meticulously organized with the ability to manage large amounts of data with precision. - An ownership mentality with a relentless inner drive to excellence and stewardship. - A perceptive listener who quickly synthesizes info and can formulate a methodical action plan that can be clearly articulated verbally and in writing. - A collaborative spirit and a passion for building meaningful relationships. - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here. For information about our Applicant Terms, please see here. #LI-REMOTE

Overview National Debt Relief is looking for an eager Intern to learn about recruiting! This is a full-time position (40 hours) that will allow you to immerse yourself in a fast-paced and collaborative environment—with exposure to various elements of recruiting and beyond. We're a close-knit group, so a positive, cooperative, can-do attitude and ability to function as part of a team are paramount. This is a remote opportunity set to start as soon as possible! Responsibilities - Utilize our ATS (iCIMS) to identify and source qualified candidates - Review candidate profiles and resumes - Screen candidates for high-volume recruiting needs - Provide additional support to recruiting and HR teams as needed Qualifications - Must be a recent graduate or a student in an accredited undergraduate degree program - General knowledge or willingness to learn about recruiting initiatives and methods - Excellent interpersonal, verbal, and written communications skills - Ability to maintain confidentiality - Ability to multitask - Ability to work well independently and in a team-oriented environment - Must be proficient with MS Office suite (primarily Excel, PowerPoint, and Word) Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The hourly rate for this position is $17 per hour. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE