• Translate marketing assets — including graphics, video, website content, and sales collateral — between Spanish and English to support LATAM market expansion • Own event logistics end-to-end, from pre-production planning through post-event reporting, across conferences, podcast-style recordings, and more • Manage and organize content assets across campaigns, sales materials, and brand collateral • Provide marketing administrative support including scheduling, internal communications, and document management • Publish weekly status reports on Jira ticket updates and cross-departmental project progress across marketing, product, and growth • Support ongoing campaign operations and assist with performance reporting and dashboard updates • Coordinate communications with vendors and freelancers supporting outsourced production work

Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com. Our Ways of Working Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere. What The Role Is Babylist is hiring a Vice President of Customer Support & Operations to lead two critical functions that power the Babylist experience: Support and Health Operations. This is an opportunity to shape the future of how we support our users through AI-driven and people-based experiences. You’ll build the systems, teams, and operations that deliver excellent service at scale. Support is a vital part of the Babylist brand and our user experience. Reporting to the Chief Product Officer, this is a hands-on, operator-first leadership role. You are accountable for building, running, and continuously improving the core customer support and health operations. The VP of Customer Support & Operations role combines operational excellence with innovation, leveraging AI, automation, and people-based service to deliver fast and effective support. You’ll define the vision, structure, and systems that enable Babylist to grow while staying true to our core value: We Love Our Users. Who You Are - 15+ years of experience leading customer support, or operational functions in a tech-forward, user-centric environment; experience with revenue cycle management or healthcare operations is a plus - Proven track record of developing strategy in high-growth, user-centered companies that improves both user experience and business performance; knows how to bring teams along through change and growth - Owned user-facing systems and operations, making data-driven decisions about new features, processes, and experiences that directly impact users - Experienced operating in a technology- and data-forward environment, working closely with Engineering and Product to deliver intelligent, user-centric outcomes. Understands how AI and machine learning shape support and quality systems, and how to lead human-AI teams effectively - Built operational mechanisms from the ground up to measure team performance, user satisfaction, and quality; created transparent reporting systems that inform the company, rally resources, and align teams around key initiatives - Built and scaled organizations and culture, designing teams, developing leaders, and creating accountability systems that raise performance and deliver results - Partnered with Finance to build and use financial models, diving deep into operational and cost drivers to inform decisions that improve efficiency and strengthen both user experience and business performance - Served as an executive and company leader, trusted to bring clarity and alignment across Product, Engineering, and Operations — consistently driving continuous improvements to the user experience and operational performance - Not required, but valued: knowledge of healthcare billing, insurance claims, privacy, and financial compliance requirements; builds teams and processes that operate with accuracy, consistency, and compliance How You Will Make an Impact - Own the end-to-end Support and revenue cycle management operating model — designing the structure, workflows, and success metrics that ensure efficiency, reliability, and an exceptional user experience - Own the revenue cycle management operational goals: You have direct ownership of the RCM operational goals and their impact on the business. This includes driving greater impact/efficiency from timely filing, denial management, and payment receipt and posting - Develop and execute the strategic plan including long-term capacity planning, resourcing models, and measurable performance objectives tied to company goals - Build the foundation for an AI-enabled support organization, establishing policies, SOPs, and knowledge systems for both human and AI copilots. Partner with Technology to ensure AI and automation deliver high-quality, consistent outcomes that meet the Babylist standard. - Establish operational and performance mechanisms that track service quality, user satisfaction, team efficiency, and cost to serve — building dashboards and reports that provide visibility for executives and teams across Babylist - Lead regular business reviews (MBRs) that communicate performance trends, key risks, and improvement initiatives; ensure decisions are informed by accurate, timely data - Build and maintain a data-driven culture, ensuring every major operational decision is grounded in metrics, user feedback, and clear success criteria - Partner with Product, Engineering, and Operations to identify and resolve root-cause issues impacting the user experience, and to prioritize the right investments in tools, automation, and process improvement - Partner with Finance and Data to forecast support demand, model operational costs, and evaluate investments in automation, AI, and staffing efficiency - Lead and develop high-performing teams and leaders, setting clear expectations, career paths, and mechanisms for accountability and continuous improvement - Ensure compliance and process integrity, maintaining the controls and oversight required to meet healthcare, privacy, and financial standards - Represent Support at the executive level, influencing company strategy, aligning priorities, and ensuring operational decisions reflect Babylist’s commitment to We Love Our Users Why You Will Love Working At Babylist Our Culture - We work with focus and intention, then step away to recharge - We believe in exceptional management and invest in tools and opportunities to connect with colleagues - We build products that positively impact millions of people's lives - AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact Growth & Development - Competitive pay and meaningful opportunities for career advancement - We believe technology and data can solve hard problems - We're committed to career progression and performance-based advancement Compensation & Benefits - Competitive salary with equity and bonus opportunities - Company-paid medical, dental, and vision insurance - Retirement savings plan with company matching and flexible spending accounts - Generous paid parental leave and PTO - Remote work stipend to set up your office - Perks for physical, mental, and emotional health, parenting, childcare, and financial planning About Compensation We use a market-based approach to compensation. The base starting salary range for this role is: $244,000.00 - $293,200.00 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Important Notices Interview Process & Consent Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription. Interview Integrity During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments. Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration. Official Communication All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page. SMS Consent You may opt in to receive text message updates about your application or interviews. Opting out will not affect your application status—communication will continue via email or phone. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for more information.

About Immerse Immerse is a remote-first language learning company on a mission to help people achieve real fluency through the power of AI and human connection. We combine cutting-edge AI with live, expert human Guides to deliver immersive language experiences that go far beyond traditional learning. With a global team and learners across the world, we’re expanding our reach — and our LATAM presence is a key part of that growth. The Role We’re looking for a detail-oriented, bilingual Marketing Operations Coordinator to join our marketing team on a 6-month contract basis, with the option to renew based on performance and business needs. Reporting to the Chief Marketing Officer, you’ll be the operational backbone of our marketing function — keeping assets organized, events running smoothly, projects on track, and our LATAM expansion well-supported. This is a mid-level individual contributor role that sits at the intersection of project coordination, content operations, and cross-functional communication. This is a great opportunity for someone early in their marketing career who wants broad exposure across operations, content, and events — and who is ready to own a wide remit from day one. What You’ll Do - Translate marketing assets — including graphics, video, website content, and sales collateral — between Spanish and English to support LATAM market expansion - Own event logistics end-to-end, from pre-production planning through post-event reporting, across conferences, podcast-style recordings, and more - Manage and organize content assets across campaigns, sales materials, and brand collateral - Provide marketing administrative support including scheduling, internal communications, and document management - Publish weekly status reports on Jira ticket updates and cross-departmental project progress across marketing, product, and growth - Support ongoing campaign operations and assist with performance reporting and dashboard updates - Coordinate communications with vendors and freelancers supporting outsourced production work What We’re Looking For - Full professional fluency in both Spanish and English, written and spoken, is required - 1–3 years of experience in marketing operations, project coordination, or a similar role - Strong organizational skills and the ability to manage multiple workstreams simultaneously - Comfort working cross-functionally in a fast-paced, remote environment - Experience with project management tools (Jira or similar) - A proactive, solutions-oriented mindset — you flag issues early and follow through Nice to Have - Experience working in a B2B or SaaS marketing environment - Experience supporting LATAM marketing efforts or working with Latin American markets - Background in content production, event coordination, or creative operations - Familiarity with marketing performance reporting or dashboards Compensation & Contract Details This is a 6-month contractor engagement with the option to renew based on performance and business needs. Compensation is $2,200–$2,500 USD/month, paid via Deel. Candidates must be comfortable working as independent contractors.

We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you! Würk is seeking a highly skilled Marketing Operations & Growth Manager to build the automation and optimizations needed to scale full-funnel pipeline growth across new industries and enterprise markets. This hybrid role blends marketing operations, growth marketing, marketing automation, CRO, analytics, and campaign execution to accelerate measurable revenue impact. Reporting to the Director of Marketing, this position is ideal for a data-driven marketer capable of building sophisticated systems, while producing high-quality growth programs. Responsibilities Vertical & Enterprise Marketing - Develop keyword-optimized industry-specific landing pages and enterprise-ready product positioning - Collaborate with Sales to align messaging, improve conversion rate and nurturing throughout long sales cycles Marketing Automation, Email & Lifecycle Nurture - Build and manage HubSpot workflows, lifecycle stages, lead scoring and segmentation - Create targeted, persona-based vertical nurture sequences for enterprise and mid-market audiences - Execute automated product, feature, onboarding, retention, and upsell campaigns Analytics, Reporting & Attribution - Own GA4, Looker Studio dashboards, UTMs, and attribution modeling frameworks - Ensure accurate source tracking, funnel integrity, and ROI visibility across channels - Deliver monthly reporting on pipeline contribution, conversion metrics, and marketing performance Cross-Departmental Support - Partner with Sales to optimize pipeline velocity, lead scoring accuracy and lead nurturing sequences - Support Customer Success with automated email sequences for client communications and retention - Collaborating with Product Team to create product marketing sequences to current clients and prospects - Collaborating with Partnerships through email lead nurture, content development, Salesforce dashboard reporting & analysis SEO, Content & Conversion Optimization - Conduct regular keyword analysis to ensure SEO best practices and content optimizations across the website are consistent - Improve conversion rate optimization through A/B testing, UX/UI enhancements, call-to-action optimization, and analytics insights. Required Skill Sets and Experience - Bachelor’s degree in marketing, business, analytics, or related field. - 3+ years’ experience across digital marketing, marketing operations, growth, or demand gen. - Strong expertise in CRMs, including Salesforce and HubSpot - Strong expertise in HubSpot automation, lifecycle marketing architecture, lead scoring, and segmentation. - Proven success increasing pipeline growth through CRO, and multi-channel digital strategy. - Hands-on experience with GA4, Looker Studio, UTMs, and attribution models. - Excellent writing, editing, and content structuring abilities. - Strong project management and cross-functional communication skills. - HTML/CSS, graphic design, or light development skills a plus - B2B SaaS experience a plus - HCM, workforce management & HR industry experience a plus What’s in it for you? - Competitive medical, dental, and vision plans - 100% employer-paid basic life insurance, short term disability, and employee assistance programs - 401(k) traditional and Roth plans with Employer Match - Generous PTO, bonus, and stock options - $400 office equipment reimbursement - $300/year fitness reimbursement - Internet reimbursement - Paid professional development & tuition reimbursement - Generous referral bonuses - Paid parental leave - Remote-friendly work environment - Paid sabbatical leave program Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. At this time, Wurk cannot provide work visa sponsorship. Candidates must have legal authorization to work and be based in the United States to be considered for this role. The base annual salary range for this position is $85,000 to $95,000 and will be based on the candidate's experience, education, and geographic location.