• You will be responsible for defining, driving, and executing Ivoclar’s Ecommerce strategy. • This role ensures that Ivoclar offers a state-of-the-art digital commerce solution supporting the markets in delivering measurable business growth both in direct and indirect business models. • Providing excellent customer experience, enabling global product information & availability and integrates seamlessly into the MyIvoclar ecosystem. • The Digital Product Owner Ecommerce balances global consistency with local relevance, ensuring Ecommerce becomes a growth engine, aligned with Ivoclar’s Sales strategy and market ambitions. • Owns the Ecommerce vision, strategy, and roadmap. • Defines business KPIs for revenue growth, conversion, customer adoption, customer lifetime value, and engagement. • Ensures state-of-the-art Ecommerce capabilities, including personalization, omnichannel integration, mobile-first design, and seamless checkout/payment processes. • Manages the full lifecycle of Ivoclar’s Ecommerce platform(s): planning, rollout, adoption, and continuous improvement. • Works in close alignment with other Domain DPOs (e.g., Dealer Portal, Invoice Scanning, Academy) to guarantee that Ecommerce solutions provide cross-functional value rather than isolated capabilities. • Drives global adoption of the Ecommerce platform, supporting local markets with training, best practices, and change management.

• Provide day-to-day operational and project coordination support for the D2C Marketing & Ecommerce team • Support ecommerce operations by creating and updating product listings • Assist in the execution of email marketing campaigns • Maintain and update centralized campaign calendars and content timelines • Compile and analyze campaign performance reports across ecommerce and email • Coordinate asset collection and delivery for campaigns • Monitor ecommerce platforms and user experience to identify issues • Maintain documentation and internal tools • Contribute to campaign planning discussions • Collaborate cross-functionally with other teams

• Own new client onboarding end-to-end, including Slack channel creation, platform access provisioning, and assigning internal ownership across workstreams. • Own weekly client meeting action items, including writing Slack summaries after every call and assigning clear ownership of next steps to the right team members. • Manage and maintain client project trackers, ensuring timelines and deliverables stay on track throughout the week, not just at the point of review. • Communicate and follow up on action items with the internal team, keeping the week's tasks on track and slotting in any new action items that come out of client meetings. • Prep and distribute internal meeting agendas ahead of weekly client calls so the team shows up prepared and aligned. • Send end-of-week client updates summarizing what was accomplished and what is ahead. • Proactively build and automate processes for recurring needs (onboarding checklists, cadence for client communications, brand updates, etc.). • Balance operational structure with AI proficiency, choosing tools and workflows that are easy for a small team to adopt and that meaningfully improve efficiency.

Greece is calling! We are currently seeking Swedish-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided. Position Overview As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards. Key Responsibilities - Respond to customer inquiries via phone, following established processes - Accurately log customer queries and feedback in the system - Handle customer complaints according to escalation policies - Ensure all support requests are addressed within agreed service levels - Troubleshoot technical issues using available resources - Provide solutions to common technical questions Candidate Profile - High school diploma or equivalent - Native or fluent Swedish language skills - Good command of English (minimum C1 level) - Ability to type at least 20 words per minute - Strong problem-solving and troubleshooting skills - Good active listening and communication abilities Offer and Benefits - Paid travel expenses for relocation to Greece - Two weeks of hotel accommodation provided upon arrival - Assistance with securing long-term housing through a real estate agency (no additional fees) - Renewable 12-month employment contract - Health coverage and private healthcare plan - Competitive salary with performance-related bonuses - Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week) - Free Greek language lessons If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.