• Run the Day-to-Day: Keep operations moving smoothly across schedules, vendors, tools, and priorities. • Handle Finance: Track revenue, expenses, invoices, and payments; maintain clean financial records and reports. • Own Execution: Turn ideas into action, follow up, track progress, and make sure things actually get done. • Support Sales: Assist with proposals, follow-ups, CRM updates, and basic pipeline organization. • Support Leadership: Manage inboxes, calendars, documentation, and priorities so leadership can focus on growth. • Improve Systems: Spot inefficiencies, document processes, and help build smarter, simpler workflows. • Coordinate People & Projects: Be the bridge between contractors, internal team members, and external partners.

• Maintain and update CRMs (Follow Up Boss, APT, etc.) • Manage client communication and follow-ups • Schedule appointments, showings, and track deadlines • Create and post social media content, track engagement • Organize listing updates, feedback, and marketing tasks • Support administrative processes and task tracking

• Provide direct executive support including calendar management, inbox triage, scheduling, and meeting coordination. • Maintain and update client records, service agreements, and NDIS-related documentation. • Assist in NDIS compliance tasks, including audit preparation and service delivery reporting. • Coordinate team communication, prepare internal and external correspondence, and assist in project tracking. • Support the onboarding of new clients and team members, including documentation setup and access management. • Liaise with rostering or support coordinators to ensure alignment across shifts, services, and client communications. • Maintain organized digital filing systems and support executive-level decision-making through timely information flow. • Track action items and follow-ups for management, ensuring deadlines and priorities are met efficiently.

• Perform accurate data entry and maintain organized digital records • Manage inbound and outbound email communications in a professional and timely manner • Support team coordination, including follow-ups and information sharing • Assist with administrative and miscellaneous tasks as needed to support executives and teams • Ensure confidentiality and professionalism in all communications and documentation