Genius Agency

• Research and identify grant funding opportunities that align with client objectives. • Assist with drafting, editing, and preparing grant proposals and supporting documentation. • Conduct lead generation and business development research. • Track grant opportunities, deadlines, submissions, and reporting requirements. • Provide executive and administrative support to the client. • Maintain organized records, databases, and documentation. • Communicate professionally with internal and external stakeholders as needed. • Handle confidential information with the highest level of professionalism and discretion.

• Engage with qualified business prospects and conduct discovery and sales conversations • Address client needs and confidently close deals for services • Work closely with appointment-setting and sales teams to convert opportunities into long-term clients

• Serve as the primary point of contact for customers in need of assistance • Responsible for coordinating prompt and efficient service responses

• Serve as the primary point of contact for customers in need of assistance for Roadside Assistance • Coordinate prompt and efficient service responses • Demonstrate strong problem-solving and multitasking abilities • Uphold excellent communication skills while performing under pressure

• Responsible for managing inbound and outbound customer communications for partner dealerships • Excellent communication skills required • Hands-on experience in handling customer inquiries and setting appointments • Supporting dealership operations to enhance customer experience and drive success

**Key Responsibilities** - Answer incoming calls and service requests from customers and partners - Dispatch roadside technicians and tow truck drivers efficiently and accurately - Communicate job status updates to customers and team members in real time - Use dispatch software to manage calls, track jobs, and log service activity - Coordinate routes and schedule service providers based on availability and proximity - Maintain clear, calm, and professional communication in high-pressure situations - Handle emergency service requests with urgency and accuracy - Provide consistent and courteous customer service throughout the service cycle

• Managing, maintaining, and supporting the company’s computer systems, networks, and software applications • Ensuring that all technology operations run smoothly, efficiently, and securely • Handling troubleshooting, system updates, data backups, and providing technical support to employees • Assisting in implementing new technologies, improving system performance, and maintaining cybersecurity measures to protect company data • Making a significant impact in the digital landscape and helping increase the company's reach and success!

• Support marketing efforts through online community outreach • Engage with Facebook groups, online communities, and digital platforms • Build brand awareness, generate leads, and promote services

• Utilize the Ezlynx platform to manage commercial insurance policies, including quoting, binding, and servicing. • Conduct training sessions for staff on best practices and features of the Ezlynx software. • Assist in integrating Ezlynx functionalities to streamline insurance workflows and increase productivity. • Collaborate with internal teams to address policy management and processing inquiries. • Stay informed about updates and enhancements to the Ezlynx platform and communicate relevant changes to the team. • Analyze data within the Ezlynx system to identify trends, assess performance, and provide actionable insights. • Ensure compliance with insurance regulations and company policies during policy processing. • Provide exceptional customer service by addressing client queries and concerns related to commercial policies.

• Produce eye-catching, high-quality videos that align with our brand’s style and message • Conceptualize, film, and edit short-form content optimized for social media engagement • Collaborate with the marketing team on campaign strategies