• Coordinate SA and Demo Eng participation in Stripe’s largest user-facing conferences - Sessions and Tours • Partner with Developer, SSMB, Enterprise, Partner, and Industries Marketing to define processes that scale SA thought leadership to external partners and users through webinars and whitepapers • Partner with Field Marketing and DevRel to operationalize SA participation in industry conferences, Executive Briefing Centers, and Developer Meet-ups • Partner with Product Operations to define and operationalize processes to embed SA expertise into various phases of Stripe’s product development cycle (e.g. Experimental Projects, private and public previews) • Partner with Product Operations to synthesize SA user insights and product feedback to inform regular Product roadmap prioritization, planning, and review • Partner with SA Enablement and Product SMEs to define and operationalize SA knowledge management best practices for deepening product expertise

• Install, troubleshoot, and maintain Enterprise Resource Planning (ERP) interface software connecting Payment Suite product to our clients’ systems. • Perform advanced troubleshooting and debugging of the payment services product, interfaces and client systems setup. • Provide technical expertise to resolve client issues by working closely with other engineering teams and deployment staff. • Work directly with ERP and third-party vendors and consultants to support, troubleshoot and extend our product line. • Design and implement electronic billing templates in coordination with the Deployment and Support teams. • Assist in the creation of xsl templates for display of real time information to students. • Function as a subject matter expert in the Transact Payments product suite and interface packages. • Perform UAT on new interface or product enhancements/fixes as assigned. • Assist in the creation and updating documentation relating to the product suite and interface packages as needed for both internal and external use. • Provide technical expertise as needed in pre-deployment and deployment tasks such as attending deployment scheduling, technical overview, and project calls. • Occasionally may need to attend sales calls to provide technical expertise for the sales support team.

• Serve as the primary technical advisor for existing customers post-implementation • Guide customers on best practices for access governance, SaaS discovery, lifecycle automation, and compliance • Own the technical validation process, addressing customer questions, objections, and integration concerns. • Lead technical discussions with IT, Security, Identity, and Engineering stakeholders • Support advanced configurations, integrations, and custom workflows Assist with new use cases, feature rollouts, and platform expansions within existing accounts • Partner with Customer Success to reduce time-to-value and increase adoption • Troubleshoot complex technical challenges beyond standard support • Work closely with Product, Engineering, and Sales to ensure a seamless customer experience.

• Own pre-sales technical support of prospects and partners from initial contact through product demonstration and close. • Craft value-based presentations that address customer business problems and accelerate the adoption of the BuildOps platform • Participate in technical demonstrations and coordinate multiple technical resources, both internal and external • Enable new Account Executives for success and transform them into BuildOps experts through training and support • Collaborate with fellow team members as well as internal/external stakeholders to meet project milestones.