BuildOps

• Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success • Define scope, milestones, success criteria, and governance with the customer and BuildOps leadership • Maintain project timelines and dependencies in Salesforce • Manage scope changes via formal change control and communicate updates proactively • Serve as the primary point of contact for customer executives and project sponsors throughout implementation • Facilitate recurring project meetings; distribute agendas, minutes, and action items within 24 hours • Publish weekly status reports externally and submit semi-weekly early-risk surveys internally • Produce gate check documentation at key milestones to capture decisions and sign-offs. • Surface risks early and build mitigation plans in Salesforce before issues become blockers • Maintain an active risk log with owners and follow-up paths; review with leadership regularly • Conduct post-project retrospectives and apply lessons to future engagements. • Coordinate across Sales (handoff clarity), Implementation Managers (execution alignment), Data Analysts (import milestones), Solutions Architects (configuration dependencies), Product/Engineering (blocker escalation), and Customer Success (go-live transition) • Deliver complete handoff documentation to Customer Success or Support at project close • Identify gaps in implementation playbooks and propose improvements with supporting rationale • Contribute to internal templates and retrospectives

• Build and govern the PS delivery methodology • Define and maintain the implementation framework — phases, milestones, go/no-go criteria, and sign-off standards — for all customer segments (SMB, Mid-Market, Enterprise) • Ensure methodology is documented, version-controlled, and consistently adopted across the delivery team • Own the PS portfolio view and health reporting • Maintain a real-time view of all active implementations: stage, health score, risk flags, and projected go-live dates • Produce weekly and monthly reporting for PS leadership and cross-functional stakeholders • Design and enforce the escalation framework • Build the tiered escalation model that governs when accounts move from CSM-level to management-level to ELT visibility • Define triggers, SLAs, and DRI accountability at each tier so no at-risk account goes undetected past defined thresholds • Lead the post-implementation RCA program • Own the RCA process for contract rejections and high-risk churns — including template selection, root cause categorization, corrective action assignment, and aggregate trend reporting • Ensure learnings are fed back into the delivery methodology and playbooks on a regular cadence • Drive PS tooling and process infrastructure • Own the configuration and adoption of PS tooling (Salesforce, Gainsight, project tracking) so systems reflect ground truth, not a best-case view • Ensure IMs and CSMs spend time on customers, not on admin overhead • Build and maintain implementation playbooks • Develop playbooks by customer type (service-only, construction, ERP-integrated) that reflect current product capabilities, known integration requirements, and field learnings • Maintain them as living documents — updated after every significant account learning.

• Lead and coach a team of Commercial Account Executives against pipeline, forecast, and revenue targets • Run a disciplined operating cadence across 1:1s, deal reviews, pipeline inspections, forecast calls, and performance management • Improve pipeline hygiene and opportunity quality by enforcing clear qualification standards and next-step rigor • Coach reps through discovery, business case development, multithreading, negotiation, and close strategy • Drive forecast accuracy through strong inspection, clear judgment, and consistent accountability • Partner closely with SDR leadership, Revenue Operations, Enablement, Solutions Engineering, Marketing, and Customer teams to improve commercial segment performance • Help new and ramping reps build selling skill, territory plans, and self-sourcing habits • Identify performance gaps quickly and act with urgency through coaching, development plans, and clear expectations • Contribute to hiring, onboarding, and retention of top commercial sales talent • Build a high-performance team culture centered on effort, execution quality, ownership, and winning the right way

• Utilize various sourcing strategies, including networking, Linkedin recruiter outreach, job boards, and social media, to identify and engage top engineering candidates. • Conduct thorough screening and evaluation of candidates to ensure they meet technical and cultural fit requirements. Assess candidates on their relevant technical experience, problem-solving skills, and ability to align with BuildOps' core values. • Partner with key stakeholders to understand hiring needs and contribute to the design of role-specific job descriptions, interview processes, and candidate evaluations. • Build and maintain a robust talent pipeline, fostering relationships with candidates and providing an exceptional candidate experience. • Regularly report on recruitment metrics such as time-to-hire, candidate conversion rates, and offer acceptance rates. Use data to refine recruitment strategies and ensure a consistent pipeline of top talent. • Partner with Recruitment Managers and HR to extend offers, negotiate terms, and ensure a smooth onboarding process for new hires.

Title: Staff Software Engineer Location: San Francisco United States Job Description: At BuildOps, we’re building a groundbreaking software platform purpose-built for today’s commercial contractor. We help our customers run service, project management, scheduling, dispatching, inventory, workflows, and financial operations in one unified system. We’re an AI-native company operating in a fast-paced environment with a high bar for technical excellence, product quality, and customer impact. Our platform is mission-critical for the businesses that rely on it every day, so reliability, scalability, and thoughtful execution matter deeply here. As a Staff Software Engineer, your primary focus will be to architect, build, and optimize our platform across the stack, from scalable frontend applications to high-performance backend services. At this level, you’ll be expected to drive technical excellence across multiple teams, shape engineering direction, and stay hands-on in the code where it matters most. You’ll lead major technical initiatives, influence architecture and best practices, mentor engineers, and partner closely with product, design, data, QA, and engineering leadership to deliver high-quality, scalable, and reliable software. This role is ideal for someone who thrives in ambiguity, brings strong systems thinking, and can translate long-term technical strategy into practical execution. What You’ll Do - Architect, build, and maintain our full-stack platform, including React.js applications and high-performance backend services built with Node.js, GraphQL, and REST API’s - Lead technical decisions across the stack, balancing performance, maintainability, scalability, and developer experience - Design and optimize APIs and service patterns that support both our product experiences and third-party integrations - Improve database design, query performance, and data models to ensure efficient storage and retrieval at scale - Drive observability and operational excellence across services through logging, monitoring, tracing, alerting, and performance analysis - Contribute to and lead engineering-wide initiatives that improve customer experience, system performance, productivity, and knowledge sharing - Evaluate and introduce new technologies, patterns, and tooling that improve engineering efficiency and platform quality - Define and reinforce strong testing practices across the stack in partnership with QA and engineering teams - Mentor engineers through technical design reviews, architecture discussions, pair programming, and knowledge-sharing sessions - Influence multiple engineering groups through technical leadership and cross-functional collaboration, not just direct ownership What We Look For Must-Have Skills - 8+ years of software engineering experience, with strong depth in modern JavaScript/TypeScript environments and experience leading large technical initiatives - Strong experience building and evolving full-stack systems, with meaningful expertise in both frontend and backend architecture - Deep experience with Node.js, GraphQL (Apollo or Relay), and RESTful services in production systems - Strong experience with React.js and scalable frontend architecture, including performance and state management considerations - Proficiency with SQL databases such as PostgreSQL or MySQL, including schema design and query optimization - Experience with event-driven systems, messaging infrastructure, and real-time data processing - Experience with Docker, Kubernetes, and modern cloud infrastructure across AWS, GCP, or similar environments - Strong understanding of CI/CD, automated testing, and scalable deployment practices - Track record of mentoring engineers and raising the technical bar through influence, clarity, and execution - Excellent communication and technical writing skills, with the ability to align engineers and partners across teams Nice To Have Skils - Experience with Python for backend services, tooling, or automation workflows - Experience improving design systems or UI platform foundations in partnership with frontend teams - Experience leading initiatives that span platformization, service architecture, APIs, or financial/accounting systems - Advanced degree in Computer Science, Engineering, or a related field Why BuildOps - You’ll work on software that is core to how real-world businesses operate every day - You’ll have the opportunity to influence the technical direction of a rapidly scaling platform and help shape how we build as an engineering organization - You’ll join a collaborative, high-caliber team that values technical depth, ownership, and continuous improvement - You’ll be based in San Francisco as part of our hub model, with a hybrid schedule for in-office collaboration and focused work from home Compensation - $197,000 - $262,000 base salary range + annual bonus What we offer: - Generous equity grant, become an owner in our company! - A comprehensive benefits package - Flexible PTO and hybrid work schedules - One-time work-from-home allowance - Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days - Company events and team-building activities, both in-person and virtual - Fast-paced, collaborative, and dynamic work environment - Opportunities for growth and career advancement - Chance to work with cutting-edge technology and innovative solutions - The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows. About BuildOps Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry! We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here. This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀 BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws. BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process.

• Identify opportunities for expanding product adoption within existing accounts. • Work closely with customers to ensure timely contract renewals. • Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. • Understand clients' needs and usage of Build Ops software. • Develop a deep understanding of Build Ops' products and their applications. • Collaborate with internal teams, including sales, customer support, and product development. • Maintain accurate and up-to-date records of customer interactions, opportunities, and sales activities using CRM tools.

• Partner with Engineering leadership to drive strategic priorities and improve organizational effectiveness • Lead cross-functional initiatives from planning through execution, ensuring clear owners, timelines, risks, and follow-through • Build and maintain operating rhythms for the Engineering organization, including planning cadences, leadership meetings, business reviews, and follow-up actions • Help define and improve core processes across planning, prioritization, communication, and execution • Track progress against key initiatives and surface insights, blockers, and recommendations to leadership • Prepare materials, analysis, and recommendations for leadership discussions, decision-making, and executive updates • Drive alignment across Engineering and cross-functional partners including Product, Design, Customer Experience, IT, and G&A • Improve visibility into organizational health through dashboards, metrics, reporting, and structured updates • Identify gaps, inefficiencies, and coordination challenges, then proactively design and implement solutions • Support special projects related to scaling the Engineering organization, organizational design, headcount planning, vendor management, and operational readiness as needed

• Manage prospects from initial engagement to close, navigating multi-stakeholder enterprise deals with deal sizes of $1M+ ARR. • Build and deepen relationships with large enterprises and investment firms, driving strategic partnerships and revenue growth in the form of renewals. • Clearly articulate and demonstrate BuildOps' value proposition, focusing on ROI and transformative impact for large-scale organizations. • Partner with SDR, Sales Engineering, and other go-to-market teams to craft tailored strategies for high-potential accounts. • Work closely with private equity and investment firms to uncover portfolio-wide opportunities and position BuildOps as a strategic partner. • Stay informed about industry trends and the evolving needs of large commercial contractors, leveraging insights to create compelling narratives for prospects. • Consistently achieve revenue targets while establishing BuildOps as a trusted advisor in the strategic space. • You will be expected to travel 25% of the time to meet with customers.

Manage the vendor lifecycle by overseeing intake, evaluation, negotiation, and contracting. Collaborate with finance and legal teams to ensure compliance and optimize procurement processes while driving cost savings and efficiency.

Title: Senior Product Marketing Manager, Financials & OpsAI Location: San Francisco United States Job Description: The Senior Product Marketing Manager will own go-to-market strategy and narrative for BuildOps Financials and OpsAI—two product areas that are central to our platform becoming the system commercial contractors run on. OpsAI is a major platform identity shift: moving BuildOps from a system of record to a system of action, where intelligence helps teams automate work, surface risk, and drive the next best step in the field and back office. Financials is how customers understand margin, cost, and job performance—turning operational execution into measurable business outcomes. This is not a role focused on shipping assets or coordinating launches. This is the person who defines how the market understands what BuildOps is becoming. You will shape the narrative, guide how new capabilities show up in the market, and ensure our product innovation translates into customer adoption and revenue impact. You will work at the intersection of product strategy, sales enablement, and market storytelling — and you will be comfortable leading conversations with executives, product leaders, and customers alike. Key Responsibilities GTM Strategy & Launch Leadership Own the go-to-market strategy for Financials and OpsAI — defining the problems we solve, the customers we target, and how BuildOps wins in the market. This includes leading launches for major capabilities, aligning product and revenue teams around a clear strategy, and ensuring new releases translate into adoption and pipeline impact. Market & Customer Insight - Build and maintain an insight engine for your portfolio: customer interviews, deal reviews, win/loss, and field feedback loops. - Define ICP, segmentation, and buying roles for Financials and OpsAI; keep these current as the product and market evolve. - Translate insights into clear “so what” recommendations: what to build next, what to message, what to enable, and what to stop claiming. Positioning & Messaging Architecture Define how BuildOps talks about Financials and OpsAI. You’ll develop the narrative that explains how intelligence shows up across the platform — and why that matters for contractors running complex operations. This includes: - Core positioning and messaging frameworks - Persona-level value propositions - Sales narratives and competitive differentiation Your work ensures the story holds up across the website, sales conversations, product launches, and executive presentations. Sales Enablement & Competitive Strategy - Ship sales enablement that changes rep behavior: talk tracks, objection handling, ROI tools, and competitive “reasons to switch”—and measure impact. - Build and maintain a competitive program: battlecards, win/loss analysis, and a regular cadence of competitive updates. - Lead “truth in selling” alignment across Product + Sales: what’s GA vs EA, what’s promised, and what’s not. Market Narrative & Category Leadership You will define how BuildOps explains the market problem we solve—and why our approach wins—in a world where specialty contractors are adopting platforms, not point tools. You’ll turn market signals (buyer needs, competitive moves, AI maturity, and contractor workflows) into a clear point of view that shows up consistently in sales motions, product launches, and external messaging. Commercial Outcomes Ownership You are accountable for more than messaging. You track how your work influences real business outcomes, including: - win rate - pipeline creation - product adoption - expansion revenue You’ll define success metrics for OpsAI’s go-to-market strategy and continuously refine how we position and launch capabilities based on what works. Packaging, Pricing, and Monetization Input - Partner with Product and Finance to shape packaging and packaging-led adoption paths (good-better-best, bundles, and add-ons) and pressure-test pricing assumptions using customer and deal insight. - Develop practical ROI/TCO narratives and tools that support buying decisions. Product Partnership You’ll work closely with product leaders from early roadmap discussions through launch. Your role is to represent the market perspective — helping ensure what we build, how we describe it, and how we introduce it to customers all align. You’ll influence roadmap decisions by bringing customer insight, competitive context, and commercial impact into the conversation. PMM Operating Model As a senior member of the product marketing team, you’ll help raise the standard for how PMM operates at BuildOps. That includes contributing to: - launch frameworks - messaging development processes - competitive intelligence programs - cross-functional operating rhythms You’ll also serve as a thought partner to other PMMs, helping the team operate with greater clarity and consistency. Who You Are Experienced Product Marketer You have 5+ years of product marketing experience in B2B SaaS and have owned go-to-market strategies for complex products or platforms. You’ve led launches that created measurable business impact — whether in pipeline generation, win rates, adoption, or category perception. Strategic Thinker You don’t wait for a strategy to be handed to you. You synthesize market signals, customer insights, and product direction into a clear point of view on how a product should be positioned and brought to market. Strong Product Instinct You understand how products evolve — and how messaging, packaging, and roadmap decisions shape adoption. You’re comfortable working with product teams early in the development process and influencing how capabilities are framed and delivered. Commercially Minded You connect product marketing work to revenue outcomes. You understand how messaging, sales enablement, launches, and positioning influence pipeline and customer expansion. Strong Communicator You are comfortable presenting to product leaders, marketing teams, and executives. You can translate complex product capabilities into stories that resonate with real buyers. Customer Curious You regularly engage with customers and frontline teams to understand what drives real decisions. You bring those insights back into product strategy, messaging, and go-to-market plans. AI-Native, Hands-On You have demonstrated the ability to use AI in your workflow beyond prompting: building repeatable systems, agents, or automations that improve real outcomes (speed, rigor, accuracy). You can discuss what you built, the tools used, and what changed as a result. Industry Experience (Nice to Have) Experience in construction tech, field service management, or vertical SaaS is a strong advantage. Understanding how commercial contractors operate — or having worked in similarly operational industries — will help you ramp quickly. Why This Role, Why Now BuildOps is entering a pivotal phase. We’re expanding our platform with Projects, bringing full project execution into the system contractors already use to run service operations. At the same time, our Financials capabilities are becoming increasingly central to how contractors manage profitability across service and project work. OpsAI introduces intelligence across the platform, helping teams automate reporting, identify risk earlier, and make better decisions across service and project work. This role will initially own go-to-market for OpsAI and Financials together; longer term, we expect to split these into dedicated PMM ownership as each area scales. Compensation: Raleigh Hub - $106,000.00 - $134,000.00 / LA Hub - $111,000.00 - $139,000.00 base salary What we offer: - Generous equity grant, become an owner in our company! - A comprehensive benefits package - Flexible PTO and hybrid work schedules - One-time work-from-home allowance - Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days - Company events and team-building activities, both in-person and virtual - Fast-paced, collaborative, and dynamic work environment - Opportunities for growth and career advancement - Chance to work with cutting-edge technology and innovative solutions - The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows. About BuildOps Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry! We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here. This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.