• Install, troubleshoot, and maintain Enterprise Resource Planning (ERP) interface software connecting Payment Suite product to our clients’ systems. • Perform advanced troubleshooting and debugging of the payment services product, interfaces and client systems setup. • Provide technical expertise to resolve client issues by working closely with other engineering teams and deployment staff. • Work directly with ERP and third-party vendors and consultants to support, troubleshoot and extend our product line. • Design and implement electronic billing templates in coordination with the Deployment and Support teams. • Assist in the creation of xsl templates for display of real time information to students. • Function as a subject matter expert in the Transact Payments product suite and interface packages. • Perform UAT on new interface or product enhancements/fixes as assigned. • Assist in the creation and updating documentation relating to the product suite and interface packages as needed for both internal and external use. • Provide technical expertise as needed in pre-deployment and deployment tasks such as attending deployment scheduling, technical overview, and project calls. • Occasionally may need to attend sales calls to provide technical expertise for the sales support team.

• Serve as the primary technical advisor for existing customers post-implementation • Guide customers on best practices for access governance, SaaS discovery, lifecycle automation, and compliance • Own the technical validation process, addressing customer questions, objections, and integration concerns. • Lead technical discussions with IT, Security, Identity, and Engineering stakeholders • Support advanced configurations, integrations, and custom workflows Assist with new use cases, feature rollouts, and platform expansions within existing accounts • Partner with Customer Success to reduce time-to-value and increase adoption • Troubleshoot complex technical challenges beyond standard support • Work closely with Product, Engineering, and Sales to ensure a seamless customer experience.

• Own pre-sales technical support of prospects and partners from initial contact through product demonstration and close. • Craft value-based presentations that address customer business problems and accelerate the adoption of the BuildOps platform • Participate in technical demonstrations and coordinate multiple technical resources, both internal and external • Enable new Account Executives for success and transform them into BuildOps experts through training and support • Collaborate with fellow team members as well as internal/external stakeholders to meet project milestones.

• Work directly with our world-class sales team from initial discovery to deal close to shorten sales cycles and improve closing rates • Oversee and participate in initial discovery meetings with customers, providing platform demos and highly technical Proof of Value engagements for both existing customers and new sales opportunities • Be the direct conduit translating customer business challenges into technical solutions, positioning Tanium to effectively solve those challenges • Function as a technical expert throughout sales engagements, ensuring that tactical motions in the pre-sales and POV processes line up with strategic account goals • Partner with field engineering teams to ensure maximum technical effectiveness and consistent customer experience throughout the POV process • Consistently and cogently address our customers’ needs through astute verbal, written, and presentation skills • Build, manage and maintain strong relationships with customers, peers and partners • Actively participate and speak at regional marketing events and conferences • Customer facing Sales and Channel enablement, including training • Operate as a keystone in the sales model, working with the Sales, Marketing, Product, and CS organizations to continuously improve effectiveness and efficiency throughout the customer life-cycle • Travel expected to be 25-50% to engage with customers and prospects in person