• Present Arena application to customers, demonstrate functional expertise, and offer pragmatic guidance, including pros and cons of various implementation options. • Contribute to troubleshooting and solving data problems and process issues that relate to efficient implementation. • Lead multiple successful implementations of Arena, including project management, configuration and installation of software, data migration, and customer training.

• Work closely with company customers to understand their business requirements and translate them into an IT solution following best practices • Lead workshops to gather customer requirements • Design and configure applications, integrations, and workflows based on the company services portfolio to meet customer needs, ensuring that they are designed with a focus on scalability, reliability, and maintainability • Lead a team of developers in the implementation and delivery of IT solutions, ensuring that they meet customer requirements and quality standards • Identify solutions from customer engagements which are suitable candidates for transforming them into reusable packages/artifacts • Work closely with the Business Process Consultancy team to define the most suitable Business Process over Technical Capabilities of the platform • Work closely with the Sales team to identify opportunities for new IT solutions and provide technical expertise and guidance throughout the sales cycle • Develop and deliver technical presentations and demonstrations to prospective customers and collaborate with the Sales team to develop proposals and estimates • Contribute to building the company delivery practices in connection to its existing/future services portfolio • Work on stories to create re-usable packages/artifacts, which can minimize delivery time for repeatable engagements and improve the quality of deliverables

• Define and drive Salesforce adoption strategies that align with business goals and digital transformation initiatives • Lead enterprise discovery and executive stakeholder workshops to align priorities and shape Salesforce strategy. • Advise clients on KPIs, success metrics, and data-driven decision-making frameworks to drive business performance at the project and long-term Salesforce strategy levels • Serve as a strategic advisor to all levels of client stakeholders, translating platform capabilities into business outcomes • Identify and recommend opportunities for Salesforce expansion, including AI innovations, ecosystem products, and integrations • Support change management and adoption strategies to ensure long-term client success • Own the end-to-end solution architecture, ensuring scalability, security, performance, and compliance with best practices • Design enterprise Salesforce solutions that integrate declarative features, custom development, and third-party applications • Lead the development of solution architecture artifacts, including diagrams, design documentation, and interface specifications • Define and enforce architectural governance across projects, ensuring consistency in platform standards and reusability • Act as a liaison between business and technical teams, translating functional needs into technical requirements • Evaluate solution options, recommend best-fit approaches, and support proof-of-concept efforts as needed • Oversee the full delivery lifecycle: scoping, design, development, testing, deployment, and post-go-live support • Ensure client and project team understanding and alignment with project scope, timeline, and budget, and proactively manage scope and delivery risks • Manage expectations at the stakeholder and leadership levels • Actively engage in hands-on configuration and declarative build work as needed • Provide accurate estimates for effort, resourcing, and delivery timelines • Support backlog refinement and user story development, ensuring quality and traceability to business value. • Lead or support QA and deployment activities, ensuring adherence to DevOps and release management best practices • Monitor solution performance and adoption, and ensure client satisfaction • Monitor and escalate risks and issues, as appropriate • Provide ongoing communication to TruSummit leadership and team members on project status • Support pre-sales activities including scoping, solutioning, and platform demonstrations • Stay current on Salesforce product releases, ecosystem updates, and industry trends • Contribute to internal frameworks, tools, and delivery accelerators to improve solution quality and efficiency • Mentor and guide junior consultants, ensuring delivery excellence and fostering professional growth

• Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers • Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features • Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue • Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition • Create clear documentation and approach for delivery to the implementation team • Maintain and update industry-specific scripts for the internal team to use during demos • Respond to functional and technical elements of RFIs/RFPs • Collaborate with cross-functional teams to share consumer insights • Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners