• Reporting to the Senior Manager of Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor. • You will help with customer onboarding, thus driving adoption. • You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey.

• Provide deep technical guidance on cloud security architecture across AWS, Azure, and GCP for the largest and most sophisticated cloud environments in the world • Serve as the technical voice of strategic customers to product and engineering leadership, escalating appropriately and managing those relationships without burning them out • Navigate architectural challenges that may take quarters or years to resolve, managing customer expectations while coordinating internal engineering efforts • Partner with account executives on long-cycle enterprise deals where technical credibility and relationship depth are as important as product features • Coordinate across sales, product, engineering, CSM, and executive teams to deliver on complex customer requirements and strategic initiatives

• Help architect and scale high-performance, distributed AI infrastructure on-prem or in the cloud, built with the latest NVIDIA GPU supercomputers for new and existing customers • Be a technical specialist on GPU and networking products, directly supporting sales account managers to secure build wins • Actively establish and nurture technical relationships with engineers, management, and architects at key customer accounts • Identify customer architectures and key product requirements in the CSP/OEM AI market to successfully implement NVIDIA's solutions • Provide on-site support to solve hardware and software problems, with a focus on deep learning inference • Lead the product through its entire lifecycle, from the design-in phase to end-of-life, ensuring flawless execution and customer happiness • Actively maintain the NVIDIA side of infrastructure components and capture findings at the customer site • Offer technical and sales training to direct sales teams and channel partners

• Communicate with a number of external developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages (including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android). • Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord) • Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure. • Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better. Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings. • Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly e.g. a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool. • Act as a developer advocate and educational resource internal to the organization by regularly assembling training for non-developers internal to the organization and responding in real-time to product integration questions.