• Define and drive Salesforce adoption strategies that align with business goals and digital transformation initiatives • Lead enterprise discovery and executive stakeholder workshops to align priorities and shape Salesforce strategy. • Advise clients on KPIs, success metrics, and data-driven decision-making frameworks to drive business performance at the project and long-term Salesforce strategy levels • Serve as a strategic advisor to all levels of client stakeholders, translating platform capabilities into business outcomes • Identify and recommend opportunities for Salesforce expansion, including AI innovations, ecosystem products, and integrations • Support change management and adoption strategies to ensure long-term client success • Own the end-to-end solution architecture, ensuring scalability, security, performance, and compliance with best practices • Design enterprise Salesforce solutions that integrate declarative features, custom development, and third-party applications • Lead the development of solution architecture artifacts, including diagrams, design documentation, and interface specifications • Define and enforce architectural governance across projects, ensuring consistency in platform standards and reusability • Act as a liaison between business and technical teams, translating functional needs into technical requirements • Evaluate solution options, recommend best-fit approaches, and support proof-of-concept efforts as needed • Oversee the full delivery lifecycle: scoping, design, development, testing, deployment, and post-go-live support • Ensure client and project team understanding and alignment with project scope, timeline, and budget, and proactively manage scope and delivery risks • Manage expectations at the stakeholder and leadership levels • Actively engage in hands-on configuration and declarative build work as needed • Provide accurate estimates for effort, resourcing, and delivery timelines • Support backlog refinement and user story development, ensuring quality and traceability to business value. • Lead or support QA and deployment activities, ensuring adherence to DevOps and release management best practices • Monitor solution performance and adoption, and ensure client satisfaction • Monitor and escalate risks and issues, as appropriate • Provide ongoing communication to TruSummit leadership and team members on project status • Support pre-sales activities including scoping, solutioning, and platform demonstrations • Stay current on Salesforce product releases, ecosystem updates, and industry trends • Contribute to internal frameworks, tools, and delivery accelerators to improve solution quality and efficiency • Mentor and guide junior consultants, ensuring delivery excellence and fostering professional growth

• Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers • Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features • Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue • Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition • Create clear documentation and approach for delivery to the implementation team • Maintain and update industry-specific scripts for the internal team to use during demos • Respond to functional and technical elements of RFIs/RFPs • Collaborate with cross-functional teams to share consumer insights • Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

• Reporting to the Senior Manager of Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor. • You will help with customer onboarding, thus driving adoption. • You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey.

• Provide deep technical guidance on cloud security architecture across AWS, Azure, and GCP for the largest and most sophisticated cloud environments in the world • Serve as the technical voice of strategic customers to product and engineering leadership, escalating appropriately and managing those relationships without burning them out • Navigate architectural challenges that may take quarters or years to resolve, managing customer expectations while coordinating internal engineering efforts • Partner with account executives on long-cycle enterprise deals where technical credibility and relationship depth are as important as product features • Coordinate across sales, product, engineering, CSM, and executive teams to deliver on complex customer requirements and strategic initiatives