• Establish and maintain strong relationships with recruiting teams and other key stakeholders • Serve as a primary liaison between client contacts and internal program teams • Proactively lead execution of service delivery across multiple client programs • Build and maintain strong relationships with client contacts to support program success • Interface with cross‑functional teams and business partners • Act as a liaison between global operational teams, supply chain partners, and client contacts • Monitor and communicate progress of financial strategies aligned with company goals • Ensure the success and sustainability of contracted providers • Maintain current knowledge of all client programs, policies, and procedures • Recommend policy or program changes based on exceptions, operational feedback, and industry trends • Evaluate supplier and internal service performance • Track, recommend, and implement program improvement initiatives • Ensure all program provisions comply with applicable regulations, tariffs, taxation, and fee requirements • Drive customer satisfaction through proactive communication and timely resolution of issues • Initiate and manage communication for international and domestic assignment preparation

• Provide strategic direction for Dexcom’s global clinical programs, ensuring alignment with regional regulatory expectations • Partner with regional clinical, regulatory, and market teams to ensure study designs meet global submission and commercialization needs. • Serve as a key member of cross functional leadership teams, ensuring clinical strategy is harmonized across international markets. • Lead the full lifecycle of Dexcom’s international clinical trials, including feasibility, regulatory approvals, site contracting, activation, and execution across geographically diverse regions. • Ensure global enrollment strategies account for cultural, regulatory, and site infrastructure differences. • Drive delivery of high quality evidence by managing global timelines, budgets, and risk mitigation plans. • Build and oversee a multinational Clinical Program Management team, equipped to support trial execution across multiple time zones and diverse healthcare systems. • Mentor and develop global talent; promote cultural awareness and regionally sensitive leadership behaviors. • Establish scalable processes that support clinical program operations in the U.S., EU, APAC, LATAM, and other regions. • Lead the selection and oversight of global CROs, AROs, and international vendors, ensuring regional expertise and operational excellence. • Negotiate global scope, budget, KPIs, and performance expectations across multinational partners. • Monitor CRO performance and ensure adherence to international regulatory and quality standards. • Maintain strong understanding of worldwide clinical regulations, guidelines, and emerging international standards. • Drive global program metrics, dashboards, and cross regional reporting structures. • Build and maintain strong relationships with international investigators, KOLs, and advisory groups. • Ensure global clinical insights shape Dexcom’s protocol design, evidence strategy, and product development roadmap.

• Lead a team of 5-8 high-performing program managers in delivering effective and efficient solutions for the Support organization • Collaborate closely with the Support leadership team and cross-functional stakeholders to set the roadmap and identify priorities to redefine our operating model and business processes • Monitor and evaluate our “run the business” programs (Launch Readiness, Quality, Knowledge Management) to identify areas for improvement • Advise business owners on ways to optimize • Work with the team and other partners to develop and execute solutions • Evaluate our Support workflows and identify and deliver process improvements to drive impact to key Support metrics • Help shape the direction of our Support processes • Equip the team with the resources and tools necessary to deliver exceptional support.

• Owns customer experience strategy and execution of customer success in all accounts assigned with proven impact on the business for up to 12 opportunities concurrently • Responsible for continuous improvement of CX tools and approaches • Accountable to meet CX impact metrics (KPIs) in assigned opportunities to accelerate growth and support overall health of the business • Collaborate with other CX team members on higher complexity and/or innovative opportunities to share learnings and best practices • Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized • Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies • Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs