• Owns customer experience strategy and execution of customer success in all accounts assigned with proven impact on the business for up to 12 opportunities concurrently • Responsible for continuous improvement of CX tools and approaches • Accountable to meet CX impact metrics (KPIs) in assigned opportunities to accelerate growth and support overall health of the business • Collaborate with other CX team members on higher complexity and/or innovative opportunities to share learnings and best practices • Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized • Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies • Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs

• Coordinates daily operations within department, with functions related to healthcare ethics, palliative care and advance care planning (ACP). • Provides recommendations on the clinical pathways to improve reliable and effective ACP for Well, Rising Risk, and Seriously Ill patient populations. • Monitors and measures progress toward the achievement of departmental, programmatic, and system goals. • Establishes strong, consistent relationships with community organizations and key internal and external stakeholders; to provide leadership to pilot/implementation project site leaders and better acquaint the system with the programs offered through the department. • Implements system level Advance Care planning processes as they relate to the goals of Care Transformation, Population Health, and Serious Illness programs. • Using clinical expertise, optimizes effectiveness of patient education and engagement strategies to promote patient understanding and positive experience with early, proactive consideration of care preferences and care planning. • Participates in operational and clinical improvement initiatives that increase the effectiveness and efficiency of ACP processes across the care continuum. • Provides education to care teams in order to improve patient, clinician and provider experience of advance care planning and serious illness care. • Collaborates with other TOC groups to embed ACP throughout system initiatives. • Functions with high level of accountability, steadfast quality focus, teamwork, coordination, continual improvement, and care innovation.

• Own the end-to-end design, planning, and execution of annual compensation cycles including merit increases, bonus payouts, and equity refresh programs • Lead the development and maintenance of compensation infrastructure that scale with organizational growth, including job architecture, market competitive cash and equity range structures, and leveling frameworks • Design and implement new compensation programs (e.g., spot bonuses, recognition programs, retention initiatives) aligned with business strategy • Lead cross-functional program workstreams with Finance, Legal, Payroll, and People Operations • Build and maintain scalable compensation processes, playbooks, and documentation that enable the organization to make consistent, equitable compensation decisions • Partner with HRIS and People Technology teams to optimize compensation tools, workflows, and system configurations • Develop and automate reporting, dashboards, and analytics to track program performance and inform decision-making • Create executive-ready communications, training materials, and change management plans for program rollouts

• The Project & Program Management III role is responsible for planning and coordinating all aspects of data center builds and retrofits from initiation to delivery. • The role coordinates work performed by network engineers, data center technicians, and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. • The role develops detailed project plans and manages all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints. • Manages multiple, cross-functional and technical projects. • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. • Responsible for managing/tracking program milestones, timeline, and overall deliverables. • Responsible for asset and material management across data centers and warehouses • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. • Participate in internal process improvements; remove gaps, across multiple teams and functions. • Ensure risks are accounted for and provide risk mitigation strategies. • Be a point of contact for vendor partners and internal stakeholders. • Coordinate and assist with regularly scheduled meetings with core teams. • Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. Other duties as required.