• Lead a team of 5-8 high-performing program managers in delivering effective and efficient solutions for the Support organization • Collaborate closely with the Support leadership team and cross-functional stakeholders to set the roadmap and identify priorities to redefine our operating model and business processes • Monitor and evaluate our “run the business” programs (Launch Readiness, Quality, Knowledge Management) to identify areas for improvement • Advise business owners on ways to optimize • Work with the team and other partners to develop and execute solutions • Evaluate our Support workflows and identify and deliver process improvements to drive impact to key Support metrics • Help shape the direction of our Support processes • Equip the team with the resources and tools necessary to deliver exceptional support.

• Owns customer experience strategy and execution of customer success in all accounts assigned with proven impact on the business for up to 12 opportunities concurrently • Responsible for continuous improvement of CX tools and approaches • Accountable to meet CX impact metrics (KPIs) in assigned opportunities to accelerate growth and support overall health of the business • Collaborate with other CX team members on higher complexity and/or innovative opportunities to share learnings and best practices • Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized • Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies • Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs

• Coordinates daily operations within department, with functions related to healthcare ethics, palliative care and advance care planning (ACP). • Provides recommendations on the clinical pathways to improve reliable and effective ACP for Well, Rising Risk, and Seriously Ill patient populations. • Monitors and measures progress toward the achievement of departmental, programmatic, and system goals. • Establishes strong, consistent relationships with community organizations and key internal and external stakeholders; to provide leadership to pilot/implementation project site leaders and better acquaint the system with the programs offered through the department. • Implements system level Advance Care planning processes as they relate to the goals of Care Transformation, Population Health, and Serious Illness programs. • Using clinical expertise, optimizes effectiveness of patient education and engagement strategies to promote patient understanding and positive experience with early, proactive consideration of care preferences and care planning. • Participates in operational and clinical improvement initiatives that increase the effectiveness and efficiency of ACP processes across the care continuum. • Provides education to care teams in order to improve patient, clinician and provider experience of advance care planning and serious illness care. • Collaborates with other TOC groups to embed ACP throughout system initiatives. • Functions with high level of accountability, steadfast quality focus, teamwork, coordination, continual improvement, and care innovation.

• Own the end-to-end design, planning, and execution of annual compensation cycles including merit increases, bonus payouts, and equity refresh programs • Lead the development and maintenance of compensation infrastructure that scale with organizational growth, including job architecture, market competitive cash and equity range structures, and leveling frameworks • Design and implement new compensation programs (e.g., spot bonuses, recognition programs, retention initiatives) aligned with business strategy • Lead cross-functional program workstreams with Finance, Legal, Payroll, and People Operations • Build and maintain scalable compensation processes, playbooks, and documentation that enable the organization to make consistent, equitable compensation decisions • Partner with HRIS and People Technology teams to optimize compensation tools, workflows, and system configurations • Develop and automate reporting, dashboards, and analytics to track program performance and inform decision-making • Create executive-ready communications, training materials, and change management plans for program rollouts