• Serve as a hands-on partner to clients, managing day-to-day HR operations. • Ensure compliance and help leaders create strong, scalable people practices. • Build strong, trusted relationships with clients through consistent communication and reliable follow-through. • Deliver accurate, high-quality work on time with minimal supervision while managing multiple client needs. • Provide confident, compliant HR guidance across employment law, benefits, payroll, and HR operations. • Communicate clearly and professionally with clients and team members to maintain alignment and trust. • Adapt quickly to shifting client priorities, finding creative, compliant solutions in dynamic environments. • Coordinate projects across multiple clients, balancing competing deadlines and maintaining precision. • Facilitate and support client trainings, workshops, and presentations with confidence and clarity. • Leverage technology and HR systems to streamline workflows and improve process efficiency.

• Assist with staff, faculty, and adjunct faculty recruitment processes, including job postings, applicant communication, interview scheduling, onboarding, and hiring processes. • Maintain accurate employee information in HRIS systems (e.g., Workday / HiredScore), including new hires, position changes, and benefits eligibility. • Manage the Federal Work Study program, including hiring and tracking of budget. • Support benefits administration, employee trainings, and HR compliance deadlines. • Assist with employee relations documentation, performance review tracking, and policy communication. • Serve as a connection point between campus HR and System Office HR to support a One System Model, share best practices, and maintain consistent employee experience. • Provide general operational and administrative support at the campus and system levels, helping advance HR projects, committee work, and process improvements. • Participate in systemwide HR initiatives, workgroups, or pilots as needed, supporting standardization, efficiency, and continuous improvement. • Support state authorization and distance education compliance, including tracking approvals, renewals, and reporting deadlines. • Maintain compliance documentation for accreditation, institutional reporting, and regulatory filings. Including IPEDS and CLERY reports. • Manage comprehensive data collection processes to ensure accurate, audit-ready reporting for the CBE and WSCUC. • Assist with annual compliance audits and updates to institutional policies and procedures. • Support Title IX compliance activities, including coordinating trainings, maintaining required documentation, assisting with annual reporting, and ensuring timely communication and tracking of Title IX–related processes. • Monitor changes in relevant regulations (Title IX, employment law, state authorization, and higher education compliance) and inform leadership as needed. • Maintain organized compliance calendars, tracking systems, and documentation archives. • Coordinate with academic departments and administration to gather required compliance data.

• Provide tactical employee relations guidance/support and coaching to leaders and employees in assigned regions • Provide guidance related to performance management, policies and procedures, and interpretation of employment laws • Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations • Lead key organizational HR projects and initiatives • Develop and facilitate HR training • Coach leaders around requirements and best practices throughout the employee life cycle • Manage unemployment claims and EEOC and DOL charges for assigned regions • Manage leaves of absence for assigned regions • Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies • Conduct regular HR policy review • Ensure regulatory compliance with federal, state, and local laws for assigned regions

• Support internal communications for the KBS People Team • Collaborate with HR/internal stakeholders to support their communication needs • Maintain editorial/project and events calendar for all People Team communications • Draft, edit, socialize and distribute announcements, newsletters, memos, meeting invites • Create intranet news articles and work with key stakeholders to ensure all content is up to date and approved • Monitor and measure performance of communication channels; develop and support channel improvements using analytics tools, reports and feedback • Support company meetings/events and act as point person for meeting execution • Manage and maintain distribution lists; understand audiences and provide recommendations for targeted communications by personas • Craft and develop social media content that supports people-centric and overall company goals/initiatives • Use Canva to create visually appealing and effective graphics for various communication channels