AdaptHealth

• Responsible for maintaining the process and timely response to billing compliance audits conducted by Medicare, Medicaid, and commercial health plans. • Analyze health plan reimbursement policies for coverage and documentation requirements. • Ensure patient file documentation for completeness and accuracy. • Initiate and respond to inquiries regarding obtaining additional supporting medical necessity documentation. • Log and report all received audit inquiries. • Retrieve documentation for audits. • Contact various teams to obtain additional supporting documents. • Review documentation for audit purposes and report any issues.

• Responsible for oversight of Intake staff • Works as a liaison between all departments within the region to improve processes and efficiencies • Manages activities related to referral processing for all service lines • Obtains applicable medical documentation, collects patient financial responsibility, and ensures accurate entry into relevant applications • Ensures staff is appropriately trained to achieve departmental standards and goals

• Responsible for the overall clinical respiratory operations as well as the growth and development of a Region. • Provide leadership of the respiratory team of that region and ensure provision of extraordinary patient care services. • Represent AdaptHealth within the community and work collaboratively with health systems, facilities, and physician offices. • Responsible for respiratory clinical operations as well as regional sales support and market development. • Strives to maintain a respiratory practice with clinical futuristic approach. • Participates in team and committee activities as requested and team collaboration and coordination of activities. • Prioritizes team’s work to meet deadlines and project time frames. • Assures respiratory inventory PAR levels are adequate and adjusts as necessary. • Coordinates/Participates in the Bi-annual inventory process. • Monitors for proper cleaning and testing of respiratory equipment. • Responsible for cleanliness of respiratory areas and equipment. • Assures all documentation is processed by the next business day. • Assures all clinical plans of treatments are completed annually. • Demonstrates understanding of Accreditation standards and monitors compliance of the Respiratory team. • Assists in the development of an annual marketing plan. • Reviews the marketing plan quarterly with the Regional Leader and the Respiratory Product line leader. • Attends trade shows for corporate promotion and supports sales efforts. • Educates physicians, nurses, case managers, discharge planners, home health agencies and therapists on company products and services. • Responsible for ensuring effective on-boarding and providing comprehensive training and regular feedback. • Establishes annual goals and objectives for the department based on strategic goals.

• Responsible for providing respiratory care over the phone for CPAP/BiPAP and Oxygen patients • Auditing clinical records and identifying exceptions that need additional review • Begins PAP consult process on new referrals and establishes ongoing follow-up • Uses clinical expertise in evaluating PAP and oxygen patients • Maintains proficient knowledge of PAP including compliance software and new technology • Facilitates communications and recommendations to PAP team, physicians, and referral sources • Responsible for documentation that supports data collection to track and trend outcomes

• Support the development and maintenance of competitive compensation structures, including salary ranges, incentive plans, and job evaluation frameworks. • Conduct market pricing studies, manage and submit compensation surveys, and evaluate external competitiveness to inform pay recommendations. • Partner with HR and leaders to review job descriptions, ensure internal equity, and maintain accurate job leveling and classifications. • Supports the annual merit and bonus cycle, ensuring accuracy and alignment with compensation strategy. • Partner with HR leaders and business leaders to provide compensation guidance, using analytics, modeling, and reporting tools to interpret data, deliver insights, support integrated workforce solutions, and advise on pay decisions, policies, and compensation strategy. • Ensure compensation practices comply with federal/state regulations, pay equity and pay transparency laws.

• Develop and maintain working knowledge of current products and services offered • Answer all calls and emails in a timely manner • Educate Patients of their financial responsibility when applicable • Complete insurance verification to determine patient’s eligibility

• Develop and support strategic processes that enable AdaptHealth to optimize its Supply Chain & Operations. • Examine complex issues with ambiguous or unknown variables, gather and synthesize data necessary for decision-making, and drive/manage projects. • Create operational and executive metrics to increase performance visibility and drive continuous improvement. • Retrieve, synthesize, and present critical data in a format that is immediately useful. • Identify data gaps, create business requirements, and work with the Business Intelligence and Data platform team. • Partner with multiple teams to identify process gaps, and recommend both process changes and reporting. • Perform ad-hoc analyses to drive business decisions on process improvement. • Generate automatic scripts to define anomalies and identify fixes. • Support projects or components of large projects from start to finish, including data gathering, manipulation, synthesis, and modeling. • Analyze large data sets by utilizing Snowflake, ETL, Power BI, Tableau, R, and Python. • Prepare workflow, process diagram, and presentations by partnering with multiple teams.

• Execute corporate security strategy and initiatives established by the Senior Director of Corporate Security across all AdaptHealth locations • Implement and maintain physical security systems including access control, surveillance cameras, alarm systems, and intrusion detection across multi-site operations • Manage day-to-day security operations including vendor coordination, system maintenance, and incident response activities • Serve as primary operational contact for regional teams on security matters, providing guidance on protocols, procedures, and best practices • Coordinate security assessments and site inspections to ensure compliance with corporate security standards • Deploy security policies, procedures, and standards developed by corporate security leadership to field locations • Oversee installation, configuration, and optimization of security technology platforms across new and existing facilities • Manage security vendor relationships including performance monitoring, service level agreement compliance, and escalation of issues • Support emergency preparedness and business continuity initiatives including evacuation procedures and crisis response protocols • Facilitate security awareness training programs and educational initiatives for employees and location leadership • Lead investigation of security incidents, physical security breaches, and asset losses at field locations; prepare detailed incident reports and recommend corrective actions • Coordinate with law enforcement, emergency responders, and internal stakeholders during security events • Track and analyze security incident trends; provide regular reporting to Senior Director on operational metrics and emerging risks • Manage after-hours emergency response and serve as on-call security resource for critical incidents • Support workplace violence prevention and threat assessment processes in collaboration with HR and Legal teams • Ensure field locations maintain compliance with corporate security-related healthcare regulations, OSHA requirements, Joint Commission standards, and internal policies • Conduct regular security audits and inspections to identify vulnerabilities and ensure corrective action implementation • Monitor security system performance and coordinate upgrades or repairs to maintain operational effectiveness • Maintain security documentation and records for regulatory audits, insurance requirements, and internal reporting • Partner with Facilities, IT, HR, Legal, and Operations teams to integrate physical security recommendations into facility operations, renovations, and new location openings • Support regional and location leadership with security-related projects, concerns, and improvement opportunities • Serve as a member of the Threat Management Team (TMT) to assess physical security risks related to internal and external threats • Serve as liaison with security equipment vendors, installers, and service providers • Track key performance indicators (KPIs) and operational metrics to measure security program effectiveness • Prepare regular operational reports for Senior Director on security incidents, system performance, vendor activities, and program status • Identify opportunities for process improvements and cost efficiencies in security operations

• Develop and support strategic processes to optimize Supply Chain & Operations. • Create operational and executive metrics to increase performance visibility and drive continuous improvement. • Retrieve, synthesize, and present critical data in a usable format for decision-making. • Identify data gaps, create business requirements, and collaborate with various teams to ensure sustained improvement. • Perform ad-hoc analyses to drive business decisions on process improvement. • Generate automatic scripts to define anomalies and identify fixes. • Support projects from start to finish including data gathering and communication of insights. • Analyze large data sets using Snowflake, ETL, Power BI, Tableau, R, and Python. • Prepare workflow and presentations by partnering with multiple teams to improve projects. • Develop feedback loops and business processes across the network.

• Responsible for fulfilling patient orders, ensuring accuracy in documentation and delivery instructions • Trains and educates patients and caregivers on the use of equipment and answers inquiries related to services or equipment • Informs new patients about their rights and responsibilities, contact points for inquiries, and billing department procedures • Discusses insurance coverage and arranges payment of the patient’s financial responsibility • Processes credit and debit card payments using standard electronic tools • Obtains necessary signatures for documentation • Strives to obtain MD order signatures and original prescriptions • Assists in promotional rollouts and obtaining referral source profile information • Increases referral volume through internal promotions and cross-selling • Acts as a resource for referral source staff about Medicare, Medicaid and private insurance documentation and reimbursement guidelines • Assists sales team in planning and conducting orientations and in-services • Maintains knowledge of assigned Health Systems’ electronic medical records and AdaptHealth electronic systems • Coordinates with other departments to minimize delivery expenses and provide efficient service