AdaptHealth

• Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. • This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; • initiating verification of patient insurance benefits; • communicating the patient’s financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools. • Develop and maintain a working knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients • Responsible for fulfilling equipment orders and assuring that equipment is clean, in proper working order and quantities are correct, delivery instructions are correct, and required paperwork is taken to the patient.

• Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment with patients • Manage appointments for new equipment and coordinate multi-visit installations for complex medical devices • Arrange routine maintenance visits, equipment exchanges, and compliance checks in accordance with manufacturer requirements and patient care plans • Schedule pickup appointments for returned, discontinued, or recalled equipment while ensuring proper documentation • Prioritize and expedite scheduling for critical patient needs including emergency oxygen deliveries, CPAP equipment failures, and urgent equipment replacements • Coordinate after-hours and weekend service delivery when required • Contact patients to confirm appointments, provide delivery time windows, and communicate any schedule changes or delays • Manage patient inquiries regarding appointment scheduling and provide exceptional customer service throughout the scheduling process • Collaborate with physicians' offices, home health agencies, and hospital discharge planners to coordinate equipment delivery timing with patient discharge and treatment plans • Maintain accurate scheduling records, patient contact information, and appointment outcomes in scheduling systems • Generate daily, weekly, and monthly scheduling reports and performance metrics for management review • Utilize scheduling software, route optimization tools, and patient management systems effectively

• Develop and implement strategies to ensure IT systems align with regulatory requirements, industry standards, and best practices. • Provide strategic direction to the IT compliance team to achieve organizational objectives effectively. • Oversee compliance with applicable regulations including SOX, HIPAA/HITECH, and other industry-specific standards. • Stay abreast of regulatory changes and assess their impact on IT operations, initiating necessary adjustments to maintain compliance. • Partner with Internal Audit, Finance, Legal, and external auditors to support IT compliance program objectives, audit readiness, and regulatory reporting requirements. • Develop, review, and enforce IT policies, procedures, and standards to mitigate risks and ensure compliance with regulatory requirements. • Collaborate with legal and other departments to ensure alignment with corporate governance objectives. • Conduct risk assessments to identify potential vulnerabilities and gaps in IT compliance. • Develop and implement mitigation strategies to address identified risks and ensure the integrity and security of IT systems and data. • Manage the end-to-end IT audit lifecycle, including SOX ITGC and SOC 2 Type II cycles. • Coordinate audit activities and drive timely remediation of findings. • Develop and deliver training programs to increase awareness of IT compliance requirements across the organization. • Foster a culture of compliance by educating employees on their roles and responsibilities in maintaining IT security and regulatory adherence. • Evaluate and monitor the compliance of vendors and third-party service providers with contractual and regulatory requirements. • Establish processes for vendor risk management and ensure compliance throughout the vendor lifecycle. • Develop and implement incident response procedures to address IT compliance breaches promptly. • Lead investigations into compliance incidents, identify root causes, and implement corrective actions to prevent recurrence.

• Review, analyze, and validate clinical documentation to ensure payer compliance and billing readiness • Collect and manage patient eligibility documents, including prescriptions, CMNs/LMNs, clinical notes, labs, and prior authorizations • Resolve pending revenue by reconciling documentation with outstanding charges • Request and track prior authorizations, including coordination with state Medicaid programs • Identify documentation trends or recurring issues and proactively escalate and educate internal teams and provider offices • Ensure compliance with Medicare, Medicaid, HIPAA, and private insurance regulations • Generate and manage electronic documentation requests to physicians and insurance companies • Communicate with physician offices and payers to obtain missing or incomplete documentation • Collaborate with AdaptHealth sales, support, and customer service teams to support timely billing • Maintain and update physician databases to ensure accurate communication and document delivery • Serve as backup support for customer service inquiries as needed • Meet productivity, quality, and attendance standards while contributing to a team-focused, continuous improvement culture • Perform all other duties as assigned

• Review, analyze, and validate clinical documentation to ensure payer compliance and billing readiness • Collect and manage patient eligibility documents, including prescriptions, CMNs/LMNs, clinical notes, labs, and prior authorizations • Resolve pending revenue by reconciling documentation with outstanding charges • Request and track prior authorizations, including coordination with state Medicaid programs • Identify documentation trends or recurring issues and proactively escalate and educate internal teams and provider offices • Ensure compliance with Medicare, Medicaid, HIPAA, and private insurance regulations • Generate and manage electronic documentation requests to physicians and insurance companies • Communicate with physician offices and payers to obtain missing or incomplete documentation • Collaborate with AdaptHealth sales, support, and customer service teams to support timely billing • Maintain and update physician databases to ensure accurate communication and document delivery • Serve as backup support for customer service inquiries as needed • Meet productivity, quality, and attendance standards while contributing to a team-focused, continuous improvement culture • Perform all other duties as assigned

• Perform full-lifecycle recruitment including sourcing, screening, interviewing, negotiating and extending offers. • Establish partnership with Hiring Managers to lead full life cycle recruiting efforts. • Source active and passive qualified talent, developing and implementing innovative sourcing strategies for hard to fill positions including direct sourcing and internet recruitment. • Conduct interviews and provide Hiring Managers with detailed notes. • In partnership with HR and Hiring Managers manage the offer process. • Coordinate all necessary qualification and background checks for applicants. • Manage candidate activity within the Applicant Tracking System. • Help maintain critical reporting and tracking metrics. • Serve as a strategic Recruiter / talent advisor by actively establishing a collaborative relationship with business leaders by providing recommendations and talent insights using deep technical acuity, market knowledge, and a strong network. • Maintain patient confidentiality and function within the guidelines of HIPAA.

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery • Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately • Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care • Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation • Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance • Maintain accurate, timely documentation of patient information and communications using electronic systems • Accurately enter referrals within established timeframes while meeting productivity and quality standards • Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled • Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process • Navigate multiple EMR and online systems to obtain and manage documentation. • Ensure appropriate shipping and delivery methods are selected in accordance with company procedures • Answer incoming calls promptly and provide professional assistance to patients and referral sources • Participate in on-call rotation during non-business hours in accordance with company policy • Support team operations and quality standards by following company policies and procedures • Performs other related duties as assigned

• Lead, inspire, motivate, and develop the operational management team by establishing priorities and goals that lead to a unified culture and outstanding customer satisfaction. • Help with operations strategic planning, strategy execution, and implementation of standardized processes and procedures to produce predictable high-quality financial outcomes. • Ensure scalable but nimble department structure that supports the organization’s growth plan. • Identify process improvement opportunities by developing a firm understanding of client workflows, best practices, and current bottlenecks. • Develop Operation KPIs that allow benchmarking for operational targets. • Partner with finance and RCM teams to evaluate collection capabilities and adherence to payer contracts. • Work with Chief Operating Officer to determine the best strategy for prospecting new National Accounts. • Responsible for achieving profitable growth, clinical excellence, and regulatory compliance through effective leadership. • Drive collaboration across the organization to identify needs and develop scalable solutions. • Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team. • Directly and indirectly manage staff with the goal of enhancing professional development and personal growth. • Demonstrate situational agility and the ability to forecast trends and then train and lead teams in new directions to support sustainable growth. • Works with Chief Operating Officer on strategic approaches for referral generation for long-term sustainable progress and growth. • Ensure compliance with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions. • Promote the mission, vision, and values of the organization. • Develop and maintain working knowledge of current HME products and services offered by the company. • Maintain patient confidentiality and function within the guidelines of HIPAA. • Complete assigned compliance training and other educational programs as required. • Maintain compliance with AdaptHealth’s Compliance Program. • Perform other related duties as assigned. • Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

• Provide respiratory patient care virtually and over the phone for Vent patients for optimal outcomes. • Maintain accurate clinical records and completing virtual assessments. • Identify patient exceptions that need additional review and consultation based on criteria/compliance. • Provide ongoing education and care to the patient and/or caregivers. • Collaborate with multidisciplinary teams across the organization to ensure extraordinary care to the patient and referral source.

• Provide ongoing education and care to the patient and/or caregivers • Report recommendations back to the branch location • Collaborate with multidisciplinary teams across the organization to ensure extraordinary care • Uses clinical expertise in evaluating both invasive and non-invasive ventilator patients in a virtual setting • Ability to demonstrate and instruct on use of ventilator units and supplies