Endpoint Managed Services Engineer

Location

Spain

Posted

123 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedEnglishServiceNow

Job Description

Endpoint Managed Services Engineer

NTT

• Ensure that clients' security infrastructures and systems remain operational. • Monitor, identify, investigate, and resolve technical incidents and problems. • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA). • Actively manage work queues, perform operational tasks, and update tickets with resolution actions. • Log incidents promptly and provide second-level support, communicating effectively with other teams and clients. • Execute changes responsibly, flag risks and mitigation plans, ensuring all changes have proper approvals. • Work closely with automation teams to optimize efforts and automate routine tasks. • Audit incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports.

Job Requirements

  • Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information.
  • Excellent planning skills, able to anticipate and adjust to changing circumstances.
  • Strong ability to communicate and engage across different cultures and social groups.
  • Adaptability to changing conditions and flexibility in approach.
  • Client-focused mindset, always putting their needs and positive experience first.
  • A positive outlook and the ability to work well under pressure.
  • Willingness to put in longer hours when necessary.
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Benefits

  • Equal Opportunity Employer
  • Global culture that embraces diversity
  • Providing an environment free of unfair discrimination and harassment

Related Categories

Related Job Pages

More Engineer Jobs

Software Engineer

Provenir Inc

At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.

Engineer123 days ago

Role Description We are seeking a Senior Software Engineer to work closely with the architecture team to bring enhancements and new products to a reality. This role requires extensive hands-on software development skills, deep technical expertise across the entire software delivery process, from content generation to delivery. You will be an active member of the Research and Development team which can enable Training, Testing and Execution of sophisticated Machine Learning, Deep Learning and Artificial Intelligence based models in the current product stack. - Creating, Testing and Deploying Microservices on Cloud - Message Queuing technologies like ActiveMQ, MSMQ, MQSeries, etc. - Web Application Containers like Jetty, Tomcat, WebSphere, etc. - Data Structures and Algorithms - Core Java, Multi-threading and Performance tuning - Angular, HTML, CSS, Bootstrap - Build and help design enterprise software solutions - Managing the software development lifecycle (SDLC) including design, testing, implementation, deployment and maintenance Qualifications - Bachelors or Masters Degree in Computer Science or Computer Engineering - 4 years of Core Java, Multi-threading, Performance Tuning - 4 years OOA/OOD, knowledge of design patterns, where, why, and how they work - 2 years of Spring / Spring Cloud / Play Application Framework - 2 years designing and developing REST Web Services - 2 years using ORM (Hibernate / Ebeans / OpenJPA) - 2 years Test Driven Development, Unit Tests - 4+ years software development experience Requirements - Ability to clearly and concisely articulate ideas, thoughts, and opinions during requirements and design sessions with the development team - Strong analytical, problem-solving and synthesizing skills while understanding the scope and impact of your work - Willing to take initiative, learn quickly and be able to adapt to shifting priorities is essential - Lead by example in terms of code consistency, performance, robustness and intuitive APIs - Quickly understand existing code base powering current application platform components Nice to Have - Experience with Scrum/Agile development methodologies - Unix / Linux operating system knowledge - Experience with Cloud Based Applications on AWS Benefits - Comprehensive health and wellness plans - Paid time off and company holidays - Flexible and remote-friendly opportunities - Maternity/paternity leave Company Description At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.

India
Job Closed
Full TimeRemoteTeam 10,001+H1B No Sponsor

• Enable data flow from asset to servers. • Define and document Asset Digitization technical requirements to establish connections between terminal assets and the Asset Digitization application • Audit terminals to define technical needs, action plans and applicable technical requirements prior to project implementation. • Configuration of hardware devices to enable data flow. • Transfer knowledge and conduct training for terminal staff. • Define User Define Templates per equipment type (QCs, RTGs, TTs, RMGs, SCs, reefer containers, among others) • Ensure all relevant signals are classified according to User Defined Templates per equipment type, with proper documentation. • Communicate and coordinate signal mapping tasks and activities with OEMs. • Install or retrofit hardware and sensors to enable new signals, in alignment with the User Defined Template. • Supervise and support the deployment of AD solutions across terminals in the portfolio, collaborating with internal stakeholders, external suppliers, and OEMs. • Present solutions and associated hardware to terminal stakeholders, deliver training, and oversee their independent execution of present/future deployments. • Provide different levels of support to AD products depending on the deployment status. (Before/After Go-Live). • Participate in Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) and validate outcomes. • Support suppliers and OEMs in preparing relevant documentation for products and projects, including reviewing and approving materials. • Contribute to the design, development and implementation of the hardware architecture required for AD products.

Spain
Job Closed
Kunai logo

Systematics Engineer

Kunai

20% of fortune 500 fintech trust Kunai for engineering talent.

Engineer123 days ago
OtherRemoteTeam 51-200Since 2001H1B Sponsor

• Definition, design, construction, integration, testing, and support of reliable and reusable software solutions • Systems analysis, creation of specifications, coding, testing, and implementation of application programs and data interfaces • Demonstrating experience with large scale application integration efforts

United States
Job Closed
Toast logo

Lead Zuora Engineer

Toast

We empower the restaurant community to delight guests, do what they love, and thrive.

Engineer123 days ago
OtherRemoteTeam 1,001-5,000Since 2013H1B Sponsor

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment • Develop and configure Zuora’s Product Catalog, including rate plans and pricing models • Ensure the security and integrity of Zuora’s environment by implementing best practices • Experience with customizing Zuora using Zuora Workflows, Zuora API and ZOQL • Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit • Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization • Configure and manage notifications within Zuora • Customize and design invoice templates in Zuora • Provide guidance on billing processes and best practices

United States
$168K - $269K / year
Job Closed