Description The Entry-Level ITSM Analyst supports the organization’s IT Service Management capabilities with a primary focus on the ServiceNow platform. This role is responsible for supporting day to day service management activities within ServiceNow, monitoring service performance, ensuring data quality, assisting with reporting, and supporting continuous service improvement efforts. The ideal candidate is detail oriented, analytical, and interested in building expertise in ServiceNow and IT service management. Key Responsibilities ServiceNow Platform Support • Support daily ITSM operations using ServiceNow as the system of record • Monitor and manage ServiceNow queues and workflows to ensure work is accurately logged, routed, prioritized, and progressed • Perform ticket quality checks to ensure accuracy, completeness, and compliance with defined standards • Assist with ServiceNow data maintenance, including service records, user information, and related configurations • Support testing and validation of ServiceNow enhancements, configurations, and releases Service Performance & Reporting • Support tracking and reporting of service performance using ServiceNow dashboards and reports • Assist with creating, running, and maintaining ServiceNow reports and metrics • Monitor service data to identify trends, risks, and potential improvement opportunities • Support preparation of service review materials and performance summaries Documentation & Governance Support • Assist with documenting ServiceNow workflows, procedures, and operational practices • Maintain service management documentation related to ServiceNow processes and usage • Support governance activities by preparing reports, presentations, and meeting notes • Track action items and follow ups related to service performance and improvement initiatives Stakeholder & Team Collaboration • Work closely with the Service Desk, technical teams, and service owners to support effective use of ServiceNow • Assist with communications related to service performance, service issues, and platform updates • Act as a coordination point between operational teams and service management leadership Continuous Improvement • Analyze ServiceNow data to identify recurring issues, inefficiencies, and improvement opportunities • Support service improvement initiatives and remediation tracking • Participate in audits, assessments, and reviews related to ServiceNow usage and service management maturity Skills Servicenow, Itil, Itsm, Incident management, Change management, Problem management, Automation, Project management, Itil service management, Management skills, Itil v3, Support Top Skills Details Servicenow,Itil,Itsm,Incident management,Change management,Problem management,Automation,Project management Additional Skills & Qualifications Stakeholder & Team Collaboration • Work closely with the Service Desk, technical teams, and service owners to support effective use of ServiceNow • Assist with communications related to service performance, service issues, and platform updates • Act as a coordination point between operational teams and service management leadership Continuous Improvement • Analyze ServiceNow data to identify recurring issues, inefficiencies, and improvement opportunities • Support service improvement initiatives and remediation tracking • Participate in audits, assessments, and reviews related to ServiceNow usage and service management maturity Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Kansas City, MO. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Support monitoring and analysis of Gateway and Payload system performance • Assist with troubleshooting and resolution of operational incidents and service interruptions • Work with engineering, reliability, and operations teams to analyze operational data and identify performance improvements • Support installation, integration, testing, and verification of new Payload systems • Help maintain technical documentation, procedures, and operational guides • Lead in proactive system performance tracking and reporting for Payload systems • Assist with software validation and product testing activities • Lead root cause analysis and corrective action recommendations • Participate in cross-training initiatives and technical knowledge sharing • Support a shared on-call rotation as experience and training progress

• Provide technical support to users via tickets, chat, and community forums • Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance • Investigate and reproduce complex technical issues across the n8n ecosystem • Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues • Create and maintain documentation, FAQs, and knowledge base articles • Identify recurring issues and propose improvements to product reliability and user experience • Contribute to the community by answering questions and sharing best practices • Document troubleshooting workflows and build internal playbooks • Help improve support tooling and resolution efficiency

Job Description: Summary: The Technical Support Specialist is responsible for supporting vRad’s 24x7 production environment. This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues. Essential Duties and Responsibilities: - Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail) - Provide support for proprietary applications RIS and PACS produced in-house - Troubleshoot network connectivity in a LAN/WAN/VPN environment - Provide local and remote desktop and system support - Provide thorough documentation detailing all troubleshooting and communication in tickets - Work within a team - Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution Qualifications/Education: - Associate degree in IT or 2 years of experience assisting users of computers systems - Familiarity with the Internet connectivity types: Cable, DSL - Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc) - Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc) - Working knowledge of Microsoft Applications and Windows OS - A+ and Network+ certifications are preferred - Must be a team player - Strong customer-service and interpersonal skills - Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus Job Classification: Sedentary- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. May include consistent periods of walking and/or standing. About vRad vRad (Virtual Radiologic) is a national teleradiology practice made up of 500+ radiologists who help expand access to lifesaving care for millions of patients each year. We're also a leader in radiologist workflow technology, supporting hospitals and groups across the country with innovative imaging solutions. Behind it all is a team that thrives in a casually professional, fast-paced, and collaborative environment. We take pride in what we do and in how we support each other, recognizing the extra effort it takes to deliver excellence every day. At vRad, your work truly makes a difference. As a Top Workplace Award winner, we’re known for our mission-driven culture, passion for innovation, and the energy our team brings to everything we do. vRad is an equal opportunity employer and welcomes all qualified applicants. vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. For more information, visit https://www.vrad.com/team-member-careers/ vRad participates in E-Verify.