• Support monitoring and analysis of Gateway and Payload system performance • Assist with troubleshooting and resolution of operational incidents and service interruptions • Work with engineering, reliability, and operations teams to analyze operational data and identify performance improvements • Support installation, integration, testing, and verification of new Payload systems • Help maintain technical documentation, procedures, and operational guides • Lead in proactive system performance tracking and reporting for Payload systems • Assist with software validation and product testing activities • Lead root cause analysis and corrective action recommendations • Participate in cross-training initiatives and technical knowledge sharing • Support a shared on-call rotation as experience and training progress

• Provide technical support to users via tickets, chat, and community forums • Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance • Investigate and reproduce complex technical issues across the n8n ecosystem • Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues • Create and maintain documentation, FAQs, and knowledge base articles • Identify recurring issues and propose improvements to product reliability and user experience • Contribute to the community by answering questions and sharing best practices • Document troubleshooting workflows and build internal playbooks • Help improve support tooling and resolution efficiency

Job Description: Summary: The Technical Support Specialist is responsible for supporting vRad’s 24x7 production environment. This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues. Essential Duties and Responsibilities: - Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail) - Provide support for proprietary applications RIS and PACS produced in-house - Troubleshoot network connectivity in a LAN/WAN/VPN environment - Provide local and remote desktop and system support - Provide thorough documentation detailing all troubleshooting and communication in tickets - Work within a team - Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution Qualifications/Education: - Associate degree in IT or 2 years of experience assisting users of computers systems - Familiarity with the Internet connectivity types: Cable, DSL - Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc) - Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc) - Working knowledge of Microsoft Applications and Windows OS - A+ and Network+ certifications are preferred - Must be a team player - Strong customer-service and interpersonal skills - Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus Job Classification: Sedentary- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. May include consistent periods of walking and/or standing. About vRad vRad (Virtual Radiologic) is a national teleradiology practice made up of 500+ radiologists who help expand access to lifesaving care for millions of patients each year. We're also a leader in radiologist workflow technology, supporting hospitals and groups across the country with innovative imaging solutions. Behind it all is a team that thrives in a casually professional, fast-paced, and collaborative environment. We take pride in what we do and in how we support each other, recognizing the extra effort it takes to deliver excellence every day. At vRad, your work truly makes a difference. As a Top Workplace Award winner, we’re known for our mission-driven culture, passion for innovation, and the energy our team brings to everything we do. vRad is an equal opportunity employer and welcomes all qualified applicants. vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. For more information, visit https://www.vrad.com/team-member-careers/ vRad participates in E-Verify.

About the Role: AutoRABIT is looking for a Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills. As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams Responsibilities: - You will be the first contact point for new customer support requests. - Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way. - Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers. - Be creative, find solutions to improving the customer experience and the way we work. - Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications. - Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally - Adhere to AutoRABIT’s internal and customer contracted support SLAs - Excellent written and verbal US English communication skills. - Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support. - Responsible to adhere to set internal controls. Desired Skills and Experience: - Excellent Customer service experience and communication skills - Attention to detail - Understanding and ability to learn technical concepts quickly - 2-3years previous Technical customer support experience - Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with. - Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc. - Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally - Investigation skills to understand problems in their context and the ability to reproduce these scenarios. - Familiarity with working with logs is a plus Education and Qualifications: - Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience - Any Salesforce certification is a plus - Must be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required Location: US Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role. The annual salary for this role is $50,000 - $65,000, depending on experience, plus possible overtime THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.