About the Role: AutoRABIT is looking for a Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills. As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams Responsibilities: - You will be the first contact point for new customer support requests. - Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way. - Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers. - Be creative, find solutions to improving the customer experience and the way we work. - Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications. - Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally - Adhere to AutoRABIT’s internal and customer contracted support SLAs - Excellent written and verbal US English communication skills. - Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support. - Responsible to adhere to set internal controls. Desired Skills and Experience: - Excellent Customer service experience and communication skills - Attention to detail - Understanding and ability to learn technical concepts quickly - 2-3years previous Technical customer support experience - Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with. - Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc. - Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally - Investigation skills to understand problems in their context and the ability to reproduce these scenarios. - Familiarity with working with logs is a plus Education and Qualifications: - Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience - Any Salesforce certification is a plus - Must be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required Location: US Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role. The annual salary for this role is $50,000 - $65,000, depending on experience, plus possible overtime THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

• Triage and respond to daily merchant and customer tickets via Slack and Pylon • Ensure we meet SLA targets and maintain a high bar for customer satisfaction • Deliver clear, thoughtful, and technically sound responses across internal and external communications • Work closely with Engineering, Product, and Operations teams to unblock support issues • Contribute to internal tooling using Retool, Metabase, and SQL to help automate workflows • Collaborate on internal projects to help the Support team scale efficiently • Ensure broader internal team has tools and visibility needed for great customer experience • Partner with Engineering to test new product functionality and backend fixes

Established in 1995 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings).  In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient reimbursements and travel. Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier.  If this interests you, we’d love to have you join our rapidly growing team!    Position Summary:   The Product Support Analyst will provide support to our employees using our web portal. The Analyst will be responsible for answering employee questions, troubleshooting issues, and providing guidance on using the portal and its features. The Analyst collaborates closely with the development Support Team to ensure issues/requirements are well understood and support processes run efficiently. Responsibilities of this position include, but are not limited to: - Provide user support for the web portal, including answering questions and troubleshooting issues. - Stay current on portal features and guide users on functionality and best practices. - Communicate clearly and professionally with users, delivering timely and accurate responses. - Maintain accurate and detailed records of user interactions and support issues. - Collaborate closely with the development Support Team to resolve issues, manage changes, and ensure efficient support processes. - Serve as a liaison between Support and business teams to clarify tickets and share updates. - Assist business teams with gathering, writing, and producing requirements for change requests. - Facilitate Agile events/meetings and Support team performance in alignment with Agile standards. - Monitor support ticket progress and address any blockers or impediments to ensure timely delivery. - Provide product demonstration sessions for new features released by development Support team. - Complete all required initial and ongoing training within a reasonable or provided timeframe. The ideal candidate will have the following experience, skills, and knowledge:  - Bachelor's degree or equivalent experience - Experience with our web portal or similar systems is a plus. - At least 2 years of experience in a customer support and help desk role. - Knowledge of Agile methodologies and experience using Jira. - Strong knowledge of web-based tools and technology. - Must be able to troubleshoot aspects of computer components - Excellent written and verbal communication skills. - Innovative problem solver, using critical thinking to address challenges proactively - Ability to work independently and as part of a team. Scout offers a competitive compensation and benefits package that includes contributions to your HSA and 401k. Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities. WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Description The TEKsystems Team Lead is responsible for assisting with the continued growth of the team. They should help motivate and support the service desk agents, ensuring that calls are dealt with promptly to the satisfaction of end-users, management, and the business. The Team Lead will work with the Supervisor/Manager to plan and manage the operational activities of the team, ensuring that the level of technical knowledge and customer service is aligned with business requirements. • Provide daily direction to the team in support of customer or management goals • Evaluate current processes or procedures and suggest methods to improve operations, efficiency, and service • Create and maintain a high-quality work environment to motivate team members • Assist with the preparation of daily reports provided to customer or management • Assist with monthly reviews and 1:1s with the team • Ensure work is equally distributed and SLAs are met daily • Handle escalations from analysts or customer management • Identify training needs for the team or specific analysts and provide coaching as needed • Perform quality checks of tickets and calls • Work with peers, escalation groups, and management to improve team relationships • Monitor and enforce adherence to policies set by management • Provide daily/monthly reports to leadership • Strong passion for customer service and helping others • Provide after-hours and on-call support as needed • Positive personality that creates a positive and encouraging environment for success • Strong passion for coaching and building up those around you to be their best • Strong passion for open communication for giving and seeking feedback • Other Duties as assigned Additional Skills & Qualifications • Proven leadership skills • Effective communication skills (written and oral) • Ability to develop and motivate a team • Proven ability to work within a team • Understanding of excellent quality of work • Proven adherence to current company policy • At least 1-2 years of experience in a Service Desk environment or equivalent work experience Job Type & LocationThis is a Permanent position based out of Grapevine, TX. Pay and BenefitsThe pay range for this position is $45760.00 - $58240.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.