Globalstar

• Define and execute the global channel strategy for system integrators, VARs, and NaaS providers • Recruit, onboard, and enable key channel partners—with an early focus on North America—expanding into Europe and the Gulf region as commercial demand grows • Develop and implement partner programs, compensation structures, training frameworks, co-selling motions, and joint pipeline governance • Work with Product, Innovation & Strategy, Sales Engineering, and Marketing to develop channel-specific positioning, collateral, and repeatable deal playbooks • Lead executive relationships with partner leadership, ensuring alignment on target verticals, solution packaging, and revenue commitments • Manage forecasting accuracy and pipeline coverage from all channel sellers; hold partners accountable to business plans and sales KPIs • Support live customer engagements alongside partners, helping qualify, shape, and close opportunities where industrial performance and differentiated RAN capabilities matter • Establish scalable operational processes including deal registration, channel KPIs, and lifecycle partner support • Represent XCOM RAN at industry conferences, workshops, and partner events to strengthen presence and advocate for our technology • Bring continuous feedback to Product Management on partner-identified requirements and solution enhancements • Adapt to evolving business priorities and engage directly with end customers when needed to advance strategic objectives.

• Perform hands-on technical work of instrumenting Gateway facility infrastructure for monitoring • Configure equipment for monitoring at the device and protocol level • Implement and maintain coverage in the monitoring platforms (Virtana and Grafana) • Build and maintain device monitoring in Virtana and Zenoss • Develop and maintain Grafana dashboards across the monitoring hierarchy • Translate commissioning and client datapoint/alarm requirements into implemented monitoring coverage • Validate polled values against equipment displays and commissioning records, and document the resulting point and register mappings • Maintain monitoring documentation per site • Support commissioning and site-readiness validation by configuring and verifying monitoring for new and upgraded equipment • Triage and resolve monitoring gaps, false or nuisance alarms, and stale or missing points

• Administer and support the NetSuite ERP system, focusing on Financial, Inventory Management, Asset Management (RF-Smart), Advanced Revenue Management (ARM) and customization features. • Collaborate with stakeholders to gather requirements and implement solutions that enhance business processes. • Develop, test, and deploy customizations, scripts, workflows, and reports within NetSuite; SuiteScript development experience is a plus but not required. • Ensure data integrity, compliance and audit support for SOX regulations. • Coordinate with IT in managing NetSuite integrations with other business systems. • Provide ongoing support and training for NetSuite users, addressing issues and implementing best practices. • Develop and maintain documentation related to NetSuite configurations, processes, and procedures. • Monitor system performance, conduct regular audits, and implement necessary updates and enhancements. • Verify through various testing practices (e.g., UAT) that NetSuite solutions meet functional specifications and resolve specified business problems. • Work with external vendors and consultants as needed to support NetSuite-related projects and initiatives. • Administer and maintain all NetSuite environments (Production, Sandbox, and Development), including configuration, ongoing tuning, and environment-specific testing prior to deployment. • Monitor and assess the impact of semi-annual NetSuite release updates; communicate breaking changes and coordinate testing and remediation efforts across affected teams. • Build and maintain saved searches, SuiteAnalytics reports, KPIs, and dashboards to support operational and financial reporting needs across the organization. • Design, maintain, and periodically audit user roles and permissions to ensure access aligns with job function and supports segregation of duties and SOX compliance requirements. • Manage data integrity through CSV imports, mass updates, data cleanup, and deduplication; ensure accurate migration of data from external systems into NetSuite. • Manage system changes through a formal change management process, including documentation, ticketing, and maintaining an audit trail that supports internal controls and external audit review.

• Safeguard the health and safety of personnel and protect the environment across critical Gateway facility operations. • Own the WSHE management system and support the global facilities team in implementing safety standards. • Conduct hazard and risk assessments, investigate incidents, and drive a culture of continuous safety improvement. • Manage the incident, near-miss, and hazard reporting system. • Develop, schedule, and deliver safety training. • Lead incident and near-miss investigations, conduct Root Cause Analysis (RCA), and produce Corrective Action (CA) documentation. • Drive continuous improvement initiatives for safety and environmental performance across Gateways.

• Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. • Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. • With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

• Perform daily orbit determination calculations and support orbit raising operations for Low Earth Orbiting satellites • Use AGI’s Systems Tool Kit (STK), including ODTK, to model, analyze, and simulate orbital trajectories • Generate daily orbit data for satellite contacts, perform maneuver planning, and support launch operations • Provide 24/7 on-call support for troubleshooting and anomaly resolution • Support and develop scripts (Python, MATLAB) to automate orbital analysis tasks

• Perform daily orbit determination calculations and support orbit raising operations • Use AGI’s Systems Tool Kit (STK), including ODTK, to model, analyze, and simulate orbital trajectories • Generate daily orbit data for satellite contacts, perform maneuver planning (orbit raising, station keeping), and support launch operations • Provide 24/7 on-call support for troubleshooting and anomaly resolution • Support and develop scripts (Python, MATLAB, ) to automate orbital analysis tasks

• The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence by monitoring team performance and enforcing compliance standards. • Identify inefficiencies in existing workflows and recommend actionable process improvements. • Design, build, and maintain dashboards and visualizations in JIRA and Power BI. • Ensure operational activities comply with internal policies and applicable regulatory requirements. • Monitor and administer the organization's learning management system (Moodle). • Author and maintain Method of Procedure (MOP) templates for infrastructure improvements and maintenance activities.

• Execute outbound prospecting to target accounts within logistics, warehousing, manufacturing, ports, and industrial system integrators • Qualify leads from events, marketing campaigns, partner referrals, and inbound requests • Maintain accurate CRM data including contact management, pipeline stage hygiene, and activity tracking • Conduct account research to identify buying centers, stakeholder personas, and competitive context • Schedule and coordinate introductory meetings, solution briefings, demos, and technical workshops • Assist in preparing customer-facing content such as outreach messaging, discovery summaries, and basic proposals • Build and monitor sales performance dashboards and reporting to support forecasting and KPI visibility • Collaborate with Marketing on campaign creation, event support, digital content promotion, and brand awareness initiatives • Support Sales and Channel leadership on partner onboarding, deal registration, and post-event follow-up motion • Continuously enhance lead qualification criteria and handoff processes for operational efficiency • Define and execute the global channel strategy for system integrators, VARs, and NaaS providers

• Support monitoring and analysis of Gateway and Payload system performance • Assist with troubleshooting and resolution of operational incidents and service interruptions • Work with engineering, reliability, and operations teams to analyze operational data and identify performance improvements • Support installation, integration, testing, and verification of new Payload systems • Help maintain technical documentation, procedures, and operational guides • Lead in proactive system performance tracking and reporting for Payload systems • Assist with software validation and product testing activities • Lead root cause analysis and corrective action recommendations • Participate in cross-training initiatives and technical knowledge sharing • Support a shared on-call rotation as experience and training progress