Job Description: Summary: The Technical Support Specialist is responsible for supporting vRad’s 24x7 production environment. This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues. Essential Duties and Responsibilities: - Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail) - Provide support for proprietary applications RIS and PACS produced in-house - Troubleshoot network connectivity in a LAN/WAN/VPN environment - Provide local and remote desktop and system support - Provide thorough documentation detailing all troubleshooting and communication in tickets - Work within a team - Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution Qualifications/Education: - Associate degree in IT or 2 years of experience assisting users of computers systems - Familiarity with the Internet connectivity types: Cable, DSL - Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc) - Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc) - Working knowledge of Microsoft Applications and Windows OS - A+ and Network+ certifications are preferred - Must be a team player - Strong customer-service and interpersonal skills - Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus Job Classification: Sedentary- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. May include consistent periods of walking and/or standing. About vRad vRad (Virtual Radiologic) is a national teleradiology practice made up of 500+ radiologists who help expand access to lifesaving care for millions of patients each year. We're also a leader in radiologist workflow technology, supporting hospitals and groups across the country with innovative imaging solutions. Behind it all is a team that thrives in a casually professional, fast-paced, and collaborative environment. We take pride in what we do and in how we support each other, recognizing the extra effort it takes to deliver excellence every day. At vRad, your work truly makes a difference. As a Top Workplace Award winner, we’re known for our mission-driven culture, passion for innovation, and the energy our team brings to everything we do. vRad is an equal opportunity employer and welcomes all qualified applicants. vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. For more information, visit https://www.vrad.com/team-member-careers/ vRad participates in E-Verify.

About the Role: AutoRABIT is looking for a Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills. As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams Responsibilities: - You will be the first contact point for new customer support requests. - Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way. - Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers. - Be creative, find solutions to improving the customer experience and the way we work. - Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications. - Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally - Adhere to AutoRABIT’s internal and customer contracted support SLAs - Excellent written and verbal US English communication skills. - Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support. - Responsible to adhere to set internal controls. Desired Skills and Experience: - Excellent Customer service experience and communication skills - Attention to detail - Understanding and ability to learn technical concepts quickly - 2-3years previous Technical customer support experience - Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with. - Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc. - Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally - Investigation skills to understand problems in their context and the ability to reproduce these scenarios. - Familiarity with working with logs is a plus Education and Qualifications: - Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience - Any Salesforce certification is a plus - Must be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required Location: US Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role. The annual salary for this role is $50,000 - $65,000, depending on experience, plus possible overtime THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

• Triage and respond to daily merchant and customer tickets via Slack and Pylon • Ensure we meet SLA targets and maintain a high bar for customer satisfaction • Deliver clear, thoughtful, and technically sound responses across internal and external communications • Work closely with Engineering, Product, and Operations teams to unblock support issues • Contribute to internal tooling using Retool, Metabase, and SQL to help automate workflows • Collaborate on internal projects to help the Support team scale efficiently • Ensure broader internal team has tools and visibility needed for great customer experience • Partner with Engineering to test new product functionality and backend fixes

Established in 1995 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings).  In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient reimbursements and travel. Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier.  If this interests you, we’d love to have you join our rapidly growing team!    Position Summary:   The Product Support Analyst will provide support to our employees using our web portal. The Analyst will be responsible for answering employee questions, troubleshooting issues, and providing guidance on using the portal and its features. The Analyst collaborates closely with the development Support Team to ensure issues/requirements are well understood and support processes run efficiently. Responsibilities of this position include, but are not limited to: - Provide user support for the web portal, including answering questions and troubleshooting issues. - Stay current on portal features and guide users on functionality and best practices. - Communicate clearly and professionally with users, delivering timely and accurate responses. - Maintain accurate and detailed records of user interactions and support issues. - Collaborate closely with the development Support Team to resolve issues, manage changes, and ensure efficient support processes. - Serve as a liaison between Support and business teams to clarify tickets and share updates. - Assist business teams with gathering, writing, and producing requirements for change requests. - Facilitate Agile events/meetings and Support team performance in alignment with Agile standards. - Monitor support ticket progress and address any blockers or impediments to ensure timely delivery. - Provide product demonstration sessions for new features released by development Support team. - Complete all required initial and ongoing training within a reasonable or provided timeframe. The ideal candidate will have the following experience, skills, and knowledge:  - Bachelor's degree or equivalent experience - Experience with our web portal or similar systems is a plus. - At least 2 years of experience in a customer support and help desk role. - Knowledge of Agile methodologies and experience using Jira. - Strong knowledge of web-based tools and technology. - Must be able to troubleshoot aspects of computer components - Excellent written and verbal communication skills. - Innovative problem solver, using critical thinking to address challenges proactively - Ability to work independently and as part of a team. Scout offers a competitive compensation and benefits package that includes contributions to your HSA and 401k. Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities. WE ARE AN EQUAL OPPORTUNITY EMPLOYER