• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach • Design and lead the implementation of scalable operational frameworks, protocols, and advanced performance reporting across multiple locations to systematically improve outcomes. • Cultivate a high-performance, inclusive work environment, embody May Mobility values, and mentor and develop emerging leaders to establish a robust talent pipeline. • Responsible for meeting financial goals and aligning spending with the operating budget across sites • Ensure exceptional service for both customers and passengers • Escalate technical and operational issues and advocate for safe solutions for sites • Maintain thorough knowledge of current products and services to effectively influence and align stakeholders on operational strategies. • Create and maintain consistent documented processes for all sites, and oversee execution of those processes • Drive performance while maintaining safety and user experience • Lead cross-functional initiatives to optimize end-to-end operational processes, ensuring multi-regional consistency and the adoption of best practices • Serve as communication pipeline between site staff and other key stakeholders • Develop and implement operational forecasting models to ensure optimal resource allocation and proactive site-level planning. • Drive alignment across teams. • Work closely with other leaders to ensure consistent processes and sharing of best practices

• Responsible for building structure and executing commercial activities within the international scope. • Act as the liaison between international regions, finance, operations, marketing, and global leadership. • Ensure that regional strategies are executed properly, financially sound, and aligned to global priorities. • Serve as the central commercial go to partner for EU, MEA, UK, LATAM, APAC, and China teams. • Translate global commercial priorities into clear operating frameworks for regions. • Identify gaps between strategy and execution and drive corrective action plans. • Own international commercial performance reporting including sell in, sell out, trade spend, margin, inventory health, and door productivity. • Standardize KPIs, scorecards, and reporting dashboards and cadence across regions. • Prepare executive level materials for leadership, board, and finance reviews. • Highlight risks and opportunities early with clear recommendations by region. • Partner with Finance to maintain international pricing governance and margin discipline. • Ensure pricing execution accuracy across regions and retailers. • Improve customer forecast accuracy by aligning regional plans with demand, launches, and trade calendars. • Act as a senior liaison across Commercial, Finance, Supply Chain, Marketing, and Operations.

• Research unfamiliar healthcare providers to determine the correct way to request: Medical records, Billing records, Radiology imaging, Physician billing • Use provider websites, portals, directories, past records, and phone calls to gather accurate information • Contact providers to confirm request procedures, release processes, and contact details • Maintain and update a provider database with current request methods and operational notes • Research hospitals, clinics, imaging centers, and physician groups across new regions • Collaborate with internal teams to resolve request issues and share updated provider information

• Oversee daily operations across all TEC pharmacy sites (currently 12; expanding to 20+). • Ensure consistent production, fulfillment, pharmacy workflows, delivery/transportation logistics, and customer service. • Set operational standards and SOPs for cycle-fill, IDD-specific production models, flashing, labeling, sortation, and fulfillment. • Drive performance visibility and accountability through KPIs, dashboards, and weekly/monthly operating reviews. • Own monthly cycle-fill production performance, accuracy, and timeliness across all sites. • Manage throughput expectations, labor planning, and production pacing to meet patient and facility deadlines. • Lead and mentor PICs, Regional Operations Directors, and site production leads. • Develop leadership across RODs and PICs, including peer mentorship programs and cross-site quality alignment. • Build and maintain enterprise-wide SOPs, process documentation, playbooks, and training for uniform execution. • Ensure that agencies, group homes, and caregivers receive consistent, high-quality service across all states in partnership with sales and account management teams. • Lead operational due diligence and integration planning for acquisitions.