VitalConnect

• Provide comprehensive educational and clinical customer support to effectively implement VitalConnect’s solutions into customer sites • Supporting field personnel by providing onsite and virtual clinical education and training through presentations and demonstrations about merits and proper clinical usage of company products • Collaborating with various departments within customer organization to implement onsite clinical evaluations to ensure clinical acceptance of all technological devices • Educating customers on the merits, proper clinical procedures, and usages of clinical devices • Establishing and sustaining effective relationships with external customers while working with sales teams to drive clinical value • Developing and delivering a customized training and support plan for VCI solutions at customer sites • Ongoing customer support either in person or by phone/video conference • Submitting detailed documentation while onsite at customer accounts within designated time frame • Maintaining product knowledge as product operations and/or features change • Assisting in various internal projects as assigned

• Comprehensive research and review to resolve payer claim denials. • Researches payer denials related to referral, pre-authorization, notifications, medical necessity, non-covered services, and billing resulting in denials and delays in payment. • Requires extensive knowledge of carrier specific claim appeal guidelines. • Conducts comprehensive reviews of the claim denial and makes determinations if an authorization needs to be obtained, a written appeal is needed, or if no action is needed. • Writes and submits professionally written detailed appeals which include compelling arguments based on clinical documentation, third-party medical policies, and contract language. • Customize appeals to payers in accordance with Medicare, Medicaid, and third-party guidelines as well as VitalConnect policies and procedures. • Possesses proven analytical and decision-making skills to determine what selective clinical information must be submitted to properly appeal the denial. • Contact payers, via website, payer portal, phone and/or correspondence, regarding reimbursement of claims. • Understands medical billing requirements for Medicare, Medicaid, contracted, in-network, out of network and commercial payers. • Strong understanding of insurance plans (HMO, PPO, IPO, etc.), coordination of benefits, medical terminology, limited coverage and utilization guidelines, denial remark codes and timely filing guidelines. • Responsible for tracking and trending of recovery efforts by utilizing various departmental tools and appropriately reporting on-going problems specific to payers and/or contracts. • Ensuring all eligible accounts are appealed within the designated payer time frames and are documented appropriately in the patient software system. • Consistently meet the current productivity standards in taking appropriate actions to identify and track root causes, successfully appeal denied accounts, and trend issues. • Must be cross trained and functional in all areas within the department as it relates to A/R and denials. • Extensive working knowledge with insurance explanation of benefits (EOB) and comprehensive understanding of remittance and remark codes. • Experience accessing payer portals such as Navinet, Availity, etc.to obtain information and upload appeals, etc. • Provide individual contribution to the overall team effort of achieving the department A/R goal. • Escalate exhausted accounts that will not be financially cleared as outlined by department policy to management. • Contact payers to determine cause of denial and steps to appeal. • Perform follow-up activities indicated by relevant management reports. • Review daily payer correspondence to proactively reconcile denials in a timely manner. • Maintains confidentiality of patient's financial and medical records; adheres to the State and Federal laws regulating collection in healthcare; adheres to enterprise and other regulatory confidentiality policies; and advises management of any potential compliance issues immediately. • Communicate with all internal and external customers effectively and courteously. • Maintain patient confidentiality, including but not limited to, compliance with HIPAA. • Perform other related duties as assigned or required.

• Responsible for regulatory affairs activities such as regulatory submissions, registrations and listings. • Assure compliance with applicable medical device regulations per jurisdiction, guidance and standards. • Assist in creation and maintenance of regulatory files. • Assist with post-market activities. • Write, analyze, and edit technical documents to support country-specific regulatory submissions and compile submissions in a format consistent with applicable guidance documents, including device submissions in USA, Europe and other countries. • Work with other departments and communicate the submission requirements when documents are needed for regulatory submission. • Maintain regulatory files. • Maintain and update regulatory authorizations, such as 510(k)s, medical device licenses, certificates, and CE Technical Files for EU, etc. • Assure that appropriate maintenance of registrations occurs including renewals, device listings, site registrations, supplements for changes and annual reports. • Support approval in other regions as required. • Assist in preparing response to regulatory authorities’ questions within assigned timelines. • Stay abreast of regulatory procedures and changes in regulatory climate. • Assess device related incidents/complaints for medical device reporting requirements. • Compile and submit reportable events to relevant regulatory authorities in timely manner. • Handle recalls and field actions, if required. • Review and create product labels and review promotional material for compliance with applicable regulations and technical standards. • Support external regulatory agency audits, providing regulatory input to minimize potential for findings of non-compliance.

• Analyze and review EKG recordings, documenting interpretation findings to clinical accuracy and completeness • Perform comprehensive EKG annotation including rhythm, beat-level, fiducial marker, and rhythm onset/offset annotation • Identify and classify advanced cardiac rhythms, arrhythmias, conduction abnormalities, ectopy, pauses, artifact, pacemaker rhythms, and ICD related events • Maintain strict departmental quality and productivity standards, consistently achieving a performance benchmark of 92% or higher • Successfully meet all assigned project goals, deliverables, and timelines established by the Manager of Data Annotation • Support ongoing product development initiatives by providing accurate, clinically sound EKG interpretations • Collaborate with team members to review and interpret complex or ambiguous EKG recordings, ensuring consensus, clinical accuracy, and annotation consistency • Demonstrate professionalism, integrity, accountability, and a strong work ethic while operating effectively with minimal supervision • Maintain strict confidentiality and ensure full compliance with company policies, data security guidelines, and regulatory standards

• Develop, analyze, implement, and optimize novel biomedical machine learning and deep learning algorithms • Own the end-to-end algorithm development lifecycle • Work cross-functionally to define sensor and algorithm specifications • Collaborate with engineers to rapidly translate system concepts into functional prototypes • Conduct advanced exploratory data analysis and data visualization • Assist in designing small- and large-scale clinical studies • Clinically validate that algorithms meet intended use and performance requirements • Support software and firmware engineering teams in the cloud and embedded implementation of algorithms • Contribute to the corporate patent portfolio and author technical publications

• Respond to patient inquiries regarding billing statements, account balances, insurance claims, and payment options via phone. • Process patient payments, including credit card transactions, online payments, setting up payment plans, and processing financial assistance applications as appropriate. • Explain billing processes, insurance coverages, and payment options to patients in a clear, empathetic, and professional manner. • Research/Review Explanation of Benefits (EOB's) that reflect payment or denial of patient medical claims in order to respond to patient inquiries. • Accurately and concisely document patient's account with proper feedback, call summary and any resolution provided during each call. • Process credit card transaction with patients over the phone and correctly apply proper payment. • Work patient correspondence with regards to address corrections, bankruptcy documents, returned mail, etc. • Liaison with the collection department to ensure proper balances, payments or adjustments are communicated on individual patient accounts as they arise. • Familiarity with negotiated contracts and applicable fee schedules. • Maintain or exceed department goals related to abandon rate, call volume, answer call rate, etc. • Assist with other related revenue cycle tasks as needed, such as contacting payment plan and patient paid direct, and self-pay patients for payment, emailing Financial Assistance Applications, etc.

• Coordinates all financial clearance activities by navigating all pre-registration • Acquires or validates patient demographic, insurance, and other required elements along with insurance verification activities • Obtains referral authorization, or precertification number(s) • Ensures timely access to care while maximizing reimbursement • Adheres to quality assurance guidelines and established productivity standards • Supports staff at all levels for hands-on help understanding and navigating financial clearance issues • Uses appropriate strategies to underscore the most efficient process to obtaining insurance verification, authorizations, and referrals • Collaborates with primary care practices, specialty practices, referring physicians, primary care physicians, insurance carriers, patients, and any other parties to ensure that required managed care referrals and prior authorizations are obtained

• Provide ongoing management, education, support and enhancement to VitalConnect’s Compliance Program • Monitor compliance with the Code of Business Conduct & Ethics • Participate in the development and regular review of system-wide programs, policies, and procedures • Research, revise and adopt appropriate policies and procedures to comply with the HIPAA Privacy Rule • Receive and respond to complaints of alleged non-compliance • Manage programs that require sign-off or certifications • Oversee the production of annual reports and reporting for Open Payment/Sunshine Act

• Oversee and manage accounting operations (GL, Fixed Assets, Accounts Payable, Accounts Receivables and Accruals). • Manage the accounting close on a monthly basis, including but not limited to, preparing and reviewing journal entries and reconciliations, resolving issues or questions about unusual account balances; driving process improvements for the account reconciliation process; and communicating reconciliation results to the VP of Finance. • Responsible for the preparation of monthly financial statements, and annually for the audit, working closely with the CFO, the Director of Finance and other key stakeholders to understand, prepare and disseminate the financial reports that will enhance our ability to manage the Company. • Provide supervision and development opportunities for the team as the company grows, by hiring and training; mentoring; assigning duties; and providing recognition. • Act as a partner with FP&A and other personnel to review and analyze financial results. • Develop processes to enhance the efficiency of existing processes and ensure compliance. • Ensure timely filing of federal, state, and local returns; such as 1099’s, income taxes, sales and use taxes, and property taxes. • Ensure tax payments are made on a timely basis. • Assist with ERP upgrades, banking transitions, and implementation of new Finance systems as needed.

• Daily order entry, order scheduling, and post-shipment processing by region, team, sales representative, and/or market • Regularly collaborate cross-departmentally to support the Sales function • High-level administrative and critical-thinking tasks, including updating and entering data across multiple platforms • Assisting with account management for multi-site accounts • Vetting clinician information and setting up account-specific report delivery preferences for healthcare facilities • Managing sensitive information while complying with HIPAA’s minimum requirement • Daily, weekly, and monthly business reporting as required by leadership