Würk

• Support and administer core enterprise environments and services, including Microsoft 365, Entra ID (Azure AD), Microsoft Defender, and endpoint services; administer and configure Salesforce (user/license management, roles and profiles, permission sets, sharing rules, page layouts, flows, reports/dashboards); • Own the relationship and day-to-day operations with a third-party IT support provider delivering Tier 1–3 coverage; set expectations, coordinate priorities, and ensure consistent user experience • Manage escalations from the support provider: triage high-impact issues, provide technical direction, coordinate cross-functional resolution (IT/Security/Vendors), and communicate status to stakeholders • Monitor and report on support performance (SLA attainment, backlog, aging, CSAT), lead weekly/monthly service reviews, and drive continuous improvement and root-cause reduction • Enable and support approved AI tools for employees (e.g., Microsoft 365 Copilot): onboarding, troubleshooting, license/entitlement coordination, and end-user guidance • Partner with Security/Compliance to apply responsible AI practices: access controls, data protection, approved-use guidance, and basic prompt-safety standards for internal support content • Create and maintain AI enablement documentation (quick-starts, FAQs, troubleshooting guides) and deliver short trainings/office hours to improve adoption and reduce repeat tickets • Resolve escalated incidents related to employee hardware, enterprise software, access and authentication, network and VPN issues, and virtual meeting solutions; identify trends and partner with the support provider to prevent recurrence • Support a suite of Microsoft Office 365 E5 applications on both Windows and Mac operating systems • Configure MS System Center Config Manager for operating system deployment and software distribution • Administer, image, and troubleshoot Windows and Mac endpoints using Intune and Endpoint Manager • Accurately maintain asset inventory and adhere to asset management policies and procedures • Ensure escalations are thoroughly documented in the case management system and IT knowledgebase; translate solutions into runbooks/KB articles for the support provider to improve first-time resolution • Oversee the support intake channels (case management system, email, chat) with the third-party team; ensure proper triage, routing, and timely escalation for users with varying levels of proficiency • Analyze Salesforce usage, data quality, and process gaps; partner with business stakeholders to gather requirements, recommend configuration changes, and deliver enhancements (custom objects/fields, validation rules, flows, reports/dashboards) that improve adoption and operational efficiency • Provide outstanding customer service via remote support channels and tools (e.g., Teams screen share/remote assistance), partnering with the third-party provider for any required hands-on support

• Conduct in-depth financial analysis, including forecasting, budgeting, and variance analysis to support strategic decision-making. • Prepare the annual budget and regularly monitor budget adherence, identifying areas for cost optimization. • Develop and maintain financial models and forecasts to predict future financial performance and support business decisions. • Develop and maintain key performance indicators (KPIs) to assess the company's financial health and performance. • Analyze market trends, industry benchmarks, and competitive landscape to provide recommendations for strategic financial planning. • Provide comprehensive financial models and projections for mergers and acquisitions and other investment opportunities. • Identify financial risks and recommend strategies for risk mitigation to safeguard the company's financial stability. • Prepare and present clear and concise financial reports to senior management, offering insights into financial trends and opportunities for improvement. • Collaborate with cross-functional teams to gather insights, support decision-making, and drive financial best practices across the organization • Have a solid awareness of the financial impact of business decisions across the organization, preparing reports and analyses as we plan for growth. • Assist the Controller and CFO with strategic financial planning and decision-making. • Serve as backup in performing daily bank reconciliation process for trust accounts • Assist Controller with internal and external audits • Provide support for month end close as needed

We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you! Würk is seeking a highly skilled Marketing Operations & Growth Manager to build the automation and optimizations needed to scale full-funnel pipeline growth across new industries and enterprise markets. This hybrid role blends marketing operations, growth marketing, marketing automation, CRO, analytics, and campaign execution to accelerate measurable revenue impact. Reporting to the Director of Marketing, this position is ideal for a data-driven marketer capable of building sophisticated systems, while producing high-quality growth programs. Responsibilities Vertical & Enterprise Marketing - Develop keyword-optimized industry-specific landing pages and enterprise-ready product positioning - Collaborate with Sales to align messaging, improve conversion rate and nurturing throughout long sales cycles Marketing Automation, Email & Lifecycle Nurture - Build and manage HubSpot workflows, lifecycle stages, lead scoring and segmentation - Create targeted, persona-based vertical nurture sequences for enterprise and mid-market audiences - Execute automated product, feature, onboarding, retention, and upsell campaigns Analytics, Reporting & Attribution - Own GA4, Looker Studio dashboards, UTMs, and attribution modeling frameworks - Ensure accurate source tracking, funnel integrity, and ROI visibility across channels - Deliver monthly reporting on pipeline contribution, conversion metrics, and marketing performance Cross-Departmental Support - Partner with Sales to optimize pipeline velocity, lead scoring accuracy and lead nurturing sequences - Support Customer Success with automated email sequences for client communications and retention - Collaborating with Product Team to create product marketing sequences to current clients and prospects - Collaborating with Partnerships through email lead nurture, content development, Salesforce dashboard reporting & analysis SEO, Content & Conversion Optimization - Conduct regular keyword analysis to ensure SEO best practices and content optimizations across the website are consistent - Improve conversion rate optimization through A/B testing, UX/UI enhancements, call-to-action optimization, and analytics insights. Required Skill Sets and Experience - Bachelor’s degree in marketing, business, analytics, or related field. - 3+ years’ experience across digital marketing, marketing operations, growth, or demand gen. - Strong expertise in CRMs, including Salesforce and HubSpot - Strong expertise in HubSpot automation, lifecycle marketing architecture, lead scoring, and segmentation. - Proven success increasing pipeline growth through CRO, and multi-channel digital strategy. - Hands-on experience with GA4, Looker Studio, UTMs, and attribution models. - Excellent writing, editing, and content structuring abilities. - Strong project management and cross-functional communication skills. - HTML/CSS, graphic design, or light development skills a plus - B2B SaaS experience a plus - HCM, workforce management & HR industry experience a plus What’s in it for you? - Competitive medical, dental, and vision plans - 100% employer-paid basic life insurance, short term disability, and employee assistance programs - 401(k) traditional and Roth plans with Employer Match - Generous PTO, bonus, and stock options - $400 office equipment reimbursement - $300/year fitness reimbursement - Internet reimbursement - Paid professional development & tuition reimbursement - Generous referral bonuses - Paid parental leave - Remote-friendly work environment - Paid sabbatical leave program Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. At this time, Wurk cannot provide work visa sponsorship. Candidates must have legal authorization to work and be based in the United States to be considered for this role. The base annual salary range for this position is $85,000 to $95,000 and will be based on the candidate's experience, education, and geographic location.

We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you! The right candidate will lead our support team and growing customer base by resolving common issues through a support ticketing system. As a Manager of Customer Support , you will work to create efficiencies within the support team, maintain and develop internal training material and strive to adhere to service level agreements (SLA). Responsibilities Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations Servicing current customers as a system functional expert for Würk’s platform Working collaboratively with the services and implementation departments to support a successful client experience Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future Required Skill Sets & Experiences 2+ years of UKG Ready experience 4+ years of experience with customer support 2-year college degree or equivalent work experience Strong problem solving and critical thinking skills Passion for customer success with an above and beyond attitude 2+ years of customer support Leadership experience, attention to detail, and organizational skills Enthusiasm, compassion and humor! Excellent technical ability Preferred Qualifications

• Lead our support team and growing customer base by resolving common issues through a support ticketing system • Work to create efficiencies within the support team • Maintain and develop internal training material • Strive to adhere to service level agreements (SLA) • Close out aging cases and develop a triage method for case assignments • Streamline the support case responses and escalation process • Support team members and client escalations

• Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments • Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members • Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations • Servicing current customers as a system functional expert for Würk’s platform • Working collaboratively with the services and implementation departments to support a successful client experience • Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future

• Be the first contact and interaction with prospects through inbound and outbound channels • Extensively research companies, events, news articles, social media platforms, etc. for relevant leads and new prospects • Establish rapport during initial conversations while positioning the Wurk solution appropriately • Work closely with Account Executives, Marketing, and Partnership Teams to leverage communication channels, outreach, and prospecting cadences • Identify key decision-makers in organizations to ensure multi-threading with prospects across internal divisions • Identify and target prospects for Team Members attending Trade Shows/Events/Openings etc., to maximize face to face interactions with C-Level executives • Work closely with the Marketing/Partnership Team to leverage memberships and existing relationships in new and emerging market segments and establish brand presence • Constantly thinking of new ideas and strategies, whatever it takes to get in the door and set the meeting • Manage a constantly evolving database of leads in Salesforce and HubSpot, efficiently processing all pre-sales functions prior to handoff with Account Executive • Qualify, quantify, track and report on both inbound and outbound prospecting efforts and their results • Maintain a HIGH-Level of professionalism and respect in all interactions and communications both internally and externally that reflect company values and mission • Some travel may be required as needed, less than 15% annually