Engagement Manager

ManagerManagerFull TimeRemoteSeniorTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

Poland

Posted

108 days ago

Salary

0

Seniority

Senior

English

Job Description

Engagement Manager

Akamai Technologies

• Maximize value, retention and growth throughout the customer life cycle • Help to build, innovate and evolve customers' security, performance or media delivery strategies • Deliver innovative outcomes for customers through efficient relationships, business acumen, and operational focus • Be the strategist and technical advisor to architects and technology leaders of Akamai's premium customers • Partner with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services • Maximize customer satisfaction, retention, and growth based on the customer's needs and business requirements • Be the central point of contact for the customer and leading account team to deliver customer success • Respond to escalations when various program management issues arise and operational improvements to mitigate future risks • Ensure customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs

Job Requirements

  • Be a customer advocate passionate about delivering technical solutions
  • Demonstrate experience in a customer-facing role within the Information Technology industry
  • Show understanding of internet network technologies, application and web security, web performance or media related technologies
  • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
  • Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
  • Demonstrate experience in Program or Project management in a cross-functional and technical team

Benefits

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors

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