Engagement Manager
Location
Poland
Posted
108 days ago
Salary
0
Seniority
Senior
Job Description
Engagement Manager
Akamai Technologies
• Maximize value, retention and growth throughout the customer life cycle • Help to build, innovate and evolve customers' security, performance or media delivery strategies • Deliver innovative outcomes for customers through efficient relationships, business acumen, and operational focus • Be the strategist and technical advisor to architects and technology leaders of Akamai's premium customers • Partner with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services • Maximize customer satisfaction, retention, and growth based on the customer's needs and business requirements • Be the central point of contact for the customer and leading account team to deliver customer success • Respond to escalations when various program management issues arise and operational improvements to mitigate future risks • Ensure customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs
Job Requirements
- Be a customer advocate passionate about delivering technical solutions
- Demonstrate experience in a customer-facing role within the Information Technology industry
- Show understanding of internet network technologies, application and web security, web performance or media related technologies
- Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
- Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
- Demonstrate experience in Program or Project management in a cross-functional and technical team
Benefits
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
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