• Work with VIP clients: • Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world; • Formation of a commercial offer to the client; • Searching and booking of accommodation options, additional services, according to the request; • Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers; • Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

• Develop and maintain a comprehensive end-to-end test strategy across multiple workstreams. • Coordinate manual and automated testing activities for ERP systems and integrated tools. • Plan and oversee User Acceptance Testing (UAT) and Regression Testing. • Lead internal and external test teams in global, cross-functional projects. • Drive continuous improvement of testing processes, tools, and automation. • Serve as the main contact for business and technical stakeholders, providing regular updates and insights on testing activities. • Manage defect triage and support audits to ensure compliance and product quality.

• Champion cost productivity goals and foster a culture of Operational Excellence. • Lead Integrated Deck Building (IDB) Workshops to identify and prioritize cost-saving initiatives. • Execute needle-moving projects through Kaizen events, applying Lean tools like Value Stream Mapping and Standardized Work. • Implement and improve operations management systems for sustained performance. • Provide training while mentoring future operational and Lean practitioners. • Drive process changes effectively through training, communication, and monitoring. • Collaborate with senior leadership and operational leads to achieve cost productivity targets.

• Participate in pre-sales discovery and post-sales program execution with external enterprise clients and internal Pearson teams. • Serve as the primary client interface post-sales for India-based and international clients. • Define and refine custom learning solutions and champion learning outcomes. • Lead solution development across content and training formats, including digital courseware, instructor-led training, and blended learning models. • Collaborate with cross-functional, global team including sales, product, instructional design, production, and delivery to translate client goals into scalable learning solutions. • Manage the full lifecycle of enterprise training projects—from scoping and budgeting to contract management, development, deployment, and post-launch support. • Create presentations and documentation for internal and client-facing consumption. • Oversee project P&L, timelines, budgets, and deliverables to ensure alignment with client expectations and internal standards. • Maintain strong relationships with enterprise clients, ensuring satisfaction and identifying opportunities for future engagement. • Stay current on industry and technology trends, learning modalities, and enterprise training needs to inform solution design. • Represent Pearson at client meetings, industry events, and internal strategy sessions. • Manage a small team of associates, leading, guiding, motivating, and developing at an individual and team level to align to business goals.